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China Violates 2012 Agreement over Tri Junction Boundaries with Indian Army

Indian Army

June 30, 2017: The conflict between People’s Liberation Army of China and Indian Army over China’s attempt of constructing roads in disputed Doklam region has led to differences between two countries. China claims its indisputable sovereignty over Doklam, but it is forgetting that it is a disputed area between China and Bhutan.

Situated at a tri-junction of India, China, and Bhutan, Doklam is no way a recognized part of China. Still, China attempted to construct a road in the Doklam region of Sikkim. And when opposed by Indian Army, China reminds India how it is powerful than India in terms of economy and military.

In the name of constructing a road in the region, it cannot occupy Indian parts as 220 Km of this area lies in Sikkim. Moreover, it is disrespecting the 2012 agreement that states that decisions about tri-junction boundary points between India, China, and the third country will be finalized by consultation of the concerned countries. And this step by China is a violation of the same.

The sad part is that this standoff between India and China led to the cancellation of the Kailash Mansarovar yatra- a Hindu pilgrimage to Tibet, through Nathu La in Sikkim.

China still maintains that India should retreat its troops from Doklam which is the region of China and then they can talk about the issues, failing to accept its mistake.

Rightfully, India states that any attempt of construction of the road in Doklam region will represent a significant change of status quo with security implications for India.

– by Supreet Aneja Twitter: @supreet_aneja

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Copyright 2017 NewsGram

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.