Never miss a story

Get subscribed to our newsletter


×
A Saudi woman works inside the first all-female call center in the kingdom's security sector, in the holy city of Mecca, Saudi Arabia. VOA
  • The seven Saudi women, almost all wearing the black niqab over their faces form the first women’s section of an emergency call center in Mecca
  • Saudi Arabia adheres to strict interpretations of Islamic law and tribal custom, requiring women to have male guardians and obey a modest dress code
  • Saudi women are present in multiple fields, so they can also be present in the security sector

Mecca, Saudi Arabia, September 1, 2017: Seven Saudi women sit in front of computer screens fielding distress calls from across Mecca ahead of the annual hajj pilgrimage this week, in a first for Saudi Arabia as it tries to expand participation in the workforce.

The seven, almost all wearing the black niqab over their faces form the first women’s section of an emergency call center in the kingdom, which has begun offering more education and employment opportunities to the half of the population that has traditionally stayed at home.


The women verify a caller’s location and request, which could be related to fire, crime, illness or a traffic accident, before passing the information on to first responders.

In the conservative kingdom, that’s a big shift.

Saudi Arabia adheres to strict interpretations of Islamic law and tribal custom, requiring women to have male guardians and obey a modest dress code. They are barred from driving.

However, the Saudi government has begun introducing gradual reforms to open new job opportunities for Saudi women as part of a vision to wean the country off oil — on which it relies for more than 60 percent of its income — and transform society.

“Saudi women are present in multiple fields, so they can also be present in the security sector,” 31-year-old Baara al-Shuwaibi, who studied English at a Mecca University, told Reuters, headphones hanging over her ears.

The women all speak English and received training before starting their jobs in recent weeks. Dozens of men sit in a separate room doing the same work.

“I receive a call, check the location and send the request to the proper authority as fast as possible, especially if it’s an emergency like fire or ambulance,” Shuwaibi said.

‘Step forward’

The National Operations Center in Mecca launched two years ago, becoming the first in the kingdom to unify government response services. There are plans for similar sites in Riyadh, Medina, and the Eastern Province.

This is the first year the women’s section will operate during the hajj, which is expected to attract about two million Muslims from around the world for a week of sacred rituals starting Wednesday.

The world’s largest annual gathering of Muslims has in the past seen numerous deadly stampedes, fires, and riots, and the authorities have been preparing for months to handle any violence, disease or a crash like the one that killed hundreds in 2015.

Major General Abdel Rahman al-Saleh, who runs the operations center, said it receives around 65,000 calls each day during Hajj, 50 percent more than normal.

“We consider the women’s section a step forward to demonstrate that women can work in any place and in any field,” Saleh said.

There are plans to increase the number of women and offer them advanced training, he said.

Hassa al-Badi, who manages the women’s section and has a master’s degree from an American university, said female callers sometimes ask to speak to another woman due to the sensitivity of their request.

“Women are now present in the security sector and, God willing, they will continue to advance,” she said. (VOA)


Popular

getty pictures

Divorce proceedings

Divorce is a hard fact in someone's life because it can affect all aspects of life like social, economic, and living status. Conditions become tougher if you have children. Recovering from divorce is also a painful process but good thing is that it is possible to get through it and place better in terms of both finances and emotions. The impact of divorce on finances can be life-lasting but taking precautions and thorough investigations of options can help a lot not only to save unnecessary costs but also some other hidden areas where you weren't aware. Following are some tips to save money during a divorce.

1.Avoid advice from everyone

Keep Reading Show less
ryunosuke kikuno/unsplash

Hosting the Olympics is an economic burden on host cities which mainly include construction delays, cost overruns, security issues, and environmental concerns.

By Saish

Gone are those days when people, sports enthusiasts, and governments lined up to host the Olympics. Hosting the Olympics, once seemed to be an immensely prideful event, but it has now transformed into an economic burden. Host cities grapple with a plethora of problems which mainly include construction delays, cost overruns, security issues, and environmental concerns.

Keep Reading Show less
ians

Tokyo Olympics 2020 Indian wrestler Ravi Kumar enter semi finals.

Indian wrestler Ravi Kumar (57kg) and Deepak Punia (86kg) enjoyed fruitful outings at the Tokyo Olympic Games as they secured semifinal berths in their respective weight categories at the Makuhari Messe on Wednesday.

On the opening day of the wrestling competition, Ravi Kumar defeated Bulgaria's Georgi Vangelov 14-4 on technical superiority to reach the last-four in the men's 57kg category, while compatriot Deepak Punia overcame China's Zushen Lin 6-3 on points to advance to the semifinals.

Ravi Kumar will take on Nurislam Sanayev of Kazakhstan in the last-four, while Punia will be up against David Morris Taylor of the USA.

Earlier, Ravi Kumar had won his opening-round bout by technical superiority against Colombia's Oscar Tigreros to secure a quarterfinal spot. Competing in the Round-of-16 bout against the Colombian wrestler, the 23-year-old Ravi Kumar, who is making his Olympic debut, showed no nerves as he dominated the bout to win by technical superiority (13-2).

Ravi Kumar landed attack after attack and went 13-2 up, winning the bout by technical superiority with minutes to spare. In wrestling, building up a 10-point lead over the opponent results in a victory by technical superiority.

India's 86kg freestyle wrestler Deepak Punia showed no signs of the niggle that had forced him to pull out of the Poland Open Ranking Series in Warsaw in June, as he defeated Nigeria's Ekerekeme Agiomor on technical superiority to secure a quarterfinal berth.

He got his Olympic campaign to a fine start as he was in control from the start of the bout and hardly ever allowed his Nigerian opponent any room to maneuver his moves, finally winning with a 12-1 on technical superiority.

Punia, who had also suffered an elbow injury just before the Games, was slow at the start but came into his own as the bout progressed, inflicting takedowns at regular intervals to earn points.

The Indian wrestler eased into a 4-1 lead at the break and extended his lead comfortably in the second period.

Punia, the silver medallist from the 2019 world wrestling championships, then set up a clash with China's Lin Zushen in the quarterfinals and defeated him 6-3.

(IANS/HP)