Saturday, August 8, 2020
Home Lead Story Swiggy Admits Difference Between Online Food, Restaurant Rates

Swiggy Admits Difference Between Online Food, Restaurant Rates

The twitter conversation brought more people into the debate

Food delivery platform Swiggy on Tuesday admitted that food rates on its platform may be higher than those being offered by restaurants in certain cases.

Reacting to a tweet from a Bengaluru man who claimed that prices of food items in Zomato or Swiggy menu are 25-50 per cent more than the actual price of the same item at the restaurant, Swiggy said the prices might be different online and offline because of the restaurant’s policies.

“Slowly big discounts are coming down. In fact prices of food items in Zomato or Swiggy menu are 25 to 50 per cent more than actual price of the same at restaurant. Delivery charges added. Home made food will always prevail,” tweeted the user.

Swiggy replied: “We understand your concern, and would like to inform you that we’re trying to maintain transparency in our services and that extends to the pricing on the platform.

“However, the prices might be different online and offline as it is the sole discretion of the restaurant without any added input from our end”.

The user further claimed that he has proof and can share the actual price menu.

swiggy daily
Delivery man Ujjwal Singhal working with the food delivery app Swiggy carries an order to a customer in New Delhi, India, Feb. 6, 2019. (Representational image). VOA

“Should send some screenshots of your prices and actual menu pictures? Some prices of food items are more than 50 per ceny in some areas of Bangalore. Where is sole discretion of restaurant in this. Don’t try to fool the consumer,” the user replied.

Swiggy further responded: “We’re working hard to make your ordering experience as seamless as your dine-in experience. To that end, we’ve also looked at pricing, however, that remains to be the restaurant’s right & we do not intervene with the same.

“You may witness discrepanacies in the online and offline pricing which remains to be the sole prerogative of the restaurant. Hope to serve you better in the future,” said Swiggy.

The twitter conversation brought more people into the debate.

Also Read: Vodafone Quits Facebook’s Libra Cryptocurrency Project: Report

“Last I checked, that’s not the way your domain work that way.You collect comission from restaurants for bringing in customers, which is 25 per cent of sales. In some restaurants, there are no or minimum packing charges. But you add packing charges too.. And if you want proof…let know,” tweeted a user named Hemanth.

“Hey Hemanth, we understand your point of view. The taxes and the packing charges being restaurant’s prerogative is passed on without any intervention from our end,” Swiggy replied. (IANS)

STAY CONNECTED

18,960FansLike
362FollowersFollow
1,781FollowersFollow

Most Popular

Cybercriminals Prefer Misuse of Authentic Software During Attacks, Says Report

Cybercriminals widely use software developed for normal user activity, administrative tasks, and system diagnostics to avoid getting caught quickly after carrying out their attacks,...

Puerperal Period Fitness For New Mothers

Exercise, along with a balanced diet, is an essential part of a healthy lifestyle. Light to moderate physical activity is safe and beneficial for...

Rehabilitation Of World Heritage Site In Mali

The UN's culture organization UNESCO will support a three-year project in African country Mali's Bandiagara that aims to rehabilitate damaged architectural heritage, notably housing,...

People Who Experience Dizziness on Standing Up May be at Higher Risk of Dementia

Researchers have found that people who feel dizzy or lightheaded when they stand up may have an increased risk of developing dementia. The condition, called...

Major Goal is to Identify Planets that Could Support Life: NASA

As scientists search for signs of life on planets outside our solar system, astronomers using NASA's Hubble Space Telescope have detected Earth's own brand...

Need to Adapt to Changing Customer Behaviour: McDonald’s

By Siddhi Jain As India moves forward in the Unlock phases, there is a need to adapt to changing customer behaviour and align business operations...

Vitamin D, Calcium Consumption Twice a Day may Reduce Chances of Getting Vertigo Again

Researchers have revealed that taking vitamin D and calcium twice a day may reduce your chances of getting vertigo again - a sudden internal...

Stock Up Your Monsoon Pantry With These Common Ingredients

By Puja Gupta The monsoon season is possibly every Indians favourite season! Well it is certainly infamous for one's cravings for all-things-fried, along with a...

Recent Comments