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Swiggy Admits Difference Between Online Food, Restaurant Rates

The twitter conversation brought more people into the debate

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Swiggy
Founded in 2014, Swiggy claims to have 50,000 restaurant partners. Pixabay

Food delivery platform Swiggy on Tuesday admitted that food rates on its platform may be higher than those being offered by restaurants in certain cases.

Reacting to a tweet from a Bengaluru man who claimed that prices of food items in Zomato or Swiggy menu are 25-50 per cent more than the actual price of the same item at the restaurant, Swiggy said the prices might be different online and offline because of the restaurant’s policies.

“Slowly big discounts are coming down. In fact prices of food items in Zomato or Swiggy menu are 25 to 50 per cent more than actual price of the same at restaurant. Delivery charges added. Home made food will always prevail,” tweeted the user.

Swiggy replied: “We understand your concern, and would like to inform you that we’re trying to maintain transparency in our services and that extends to the pricing on the platform.

“However, the prices might be different online and offline as it is the sole discretion of the restaurant without any added input from our end”.

The user further claimed that he has proof and can share the actual price menu.

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Delivery man Ujjwal Singhal working with the food delivery app Swiggy carries an order to a customer in New Delhi, India, Feb. 6, 2019. (Representational image). VOA

“Should send some screenshots of your prices and actual menu pictures? Some prices of food items are more than 50 per ceny in some areas of Bangalore. Where is sole discretion of restaurant in this. Don’t try to fool the consumer,” the user replied.

Swiggy further responded: “We’re working hard to make your ordering experience as seamless as your dine-in experience. To that end, we’ve also looked at pricing, however, that remains to be the restaurant’s right & we do not intervene with the same.

“You may witness discrepanacies in the online and offline pricing which remains to be the sole prerogative of the restaurant. Hope to serve you better in the future,” said Swiggy.

The twitter conversation brought more people into the debate.

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“Last I checked, that’s not the way your domain work that way.You collect comission from restaurants for bringing in customers, which is 25 per cent of sales. In some restaurants, there are no or minimum packing charges. But you add packing charges too.. And if you want proof…let know,” tweeted a user named Hemanth.

“Hey Hemanth, we understand your point of view. The taxes and the packing charges being restaurant’s prerogative is passed on without any intervention from our end,” Swiggy replied. (IANS)

Next Story

Food Delivery Platform Swiggy Raises $113 Million in Accord To Series I Funding

Swiggy's transaction numbers grew nearly 2.5 times this past year

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Swiggy
Currently, Swiggy has over 250,000 delivery partners across 520 cities. IANS

Food delivery platform Swiggy on Wednesday said that it has raised $113 million as part of its Series I funding round.

The latest round is led by existing investor Prosus N.V. and includes participation from Meituan Dianping and Wellington Management Company.

“Over the last couple of years at Swiggy, we have made strong strides in our vision of delivering unparalleled convenience to urban consumers, and in building a fundamentally strong and enduring business while keeping the consumer at the core,” said Sriharsha Majety, CEO, Swiggy.

Swiggy’s transaction numbers grew nearly 2.5 times this past year.

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Food delivery platform Swiggy on Wednesday said that it has raised $113 million as part of its Series I funding round. Pixabay

Its restaurant partner base has also grown 4 times to over 1.6 lakh partners with more than 10,000 new restaurants being added every month, informed the company.

The platform currently has over 250,000 delivery partners across 520 cities.

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“Swiggy has built a solid leadership position in India and is utilising its strong logistics network and consumer loyalty to expand its offerings to services that continue to make consumers’ lives more convenient,” said Larry Illg, CEO, Prosus Ventures and Food (formerly Naspers Ventures and Food). (IANS)