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Taliban’s rift with India: Islamic insurgents warn the country over its decision to provide military aid to Kabul

New Delhi’s growing military cooperation with Kabul irks the radical Islamists of Taliban


ISLAMABAD, September 4, 2016: The Taliban on Sunday warned India against increasing military co-operation with the Afghan government and condemning it as a “clear hostility” towards the war-torn nation.

In its first public reaction to New Delhi’s growing military cooperation with Kabul, the Islamist insurgency alleged Indian aircraft and equipment are being used to kill Afghans and destroy their homes as well as other civilian infrastructure.

“The Islamic Emirate [the Taliban] condemns this action with the strongest of terms,” said Zabihullah Mujahid, the main spokesman for the Taliban, in a statement issued Sunday.

Attack helicopters provided

India recently transferred four Russian-made Mi-25 attack helicopters to boost the Afghan Air Force’s ability to assist ground troops fighting Taliban insurgents, and it trains hundreds of Afghan soldiers each year in its military academy.

Mil Mi attack helicopters. Source:
Mil Mi attack helicopters.
Image Source: Wikimedia

“We call on India to stop exporting items of killing and destruction to Afghanistan and to stop efforts of prolonging the lifespan of this corrupt regime with its military aid,” Mujahid added.

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He accused Afghan forces of using Indian attack helicopters to destroy a key bridge during recent fighting in the volatile northern Kunduz province.

“This cannot be interpreted as anything other than enmity with the Afghans and shall arouse hatred of the people of Afghanistan,” asserted the Taliban spokesman.

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Call for more assistance

Commander of U.S. and NATO forces in Afghanistan General John Nicholson traveled to New Delhi last month to urge Indian officials there to enhance military aid to Kabul.

Kunduz province, Afghanistan. Source: VOA
Kunduz province, Afghanistan.
Source: VOA

“I know that they [Afghan authorities] have asked for more of these helicopters. There is an immediate need for more. When these aircraft come in, they immediately get into the fight,” Nicholson told reporters during his August 10 visit.

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Pakistan military’s intelligence agency 

U.S., Afghan and Indian officials allege the Pakistan military’s intelligence agency covertly supports the Taliban insurgency and allows it use sanctuaries on Pakistani soil to plot attacks in Afghanistan, charges Islamabad rejects.

Afghan army chief General Quidam Shah Shahim visited India last week to seek enhanced bilateral defense ties besides asking for more military equipment, particularly Mi-25 helicopters.

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India has contributed $2 billion in economic assistance for reconstruction projects in Afghanistan since the ouster of the Taliban from power in 2001. (VOA)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.