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Tata Power to Launch Customer Services on Microsoft Kaizala

We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala' and are confident that our collaboration

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Tata Power, Customer, Services
Microsoft Kaizala is a "Made for India" mobile solution aimed at bridging the gap between employees, extended workforce and customers. Pixabay

Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services.

Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers.

“We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company’s customer centric services,” Praveer Sinha, CEO & Managing Director, Tata Power, said in a statement.

The tool will enable Tata Power to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners and customers wherever they are.

Tata Power, Customer, Services
Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication. Pixabay

Consumers will be able to have easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone.

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They will also receive notifications and alerts related to meter reading, discounts, due/overdue dates and disconnection updates.

“Microsoft Kaizala was designed to help organizations engage with large ecosystems of customers, partners, and mobile workforces. It makes communications across these networks more natural through chat, video, and voice interfaces,” said Meetul Patel, Chief Operating Officer, Microsoft India. (IANS)

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Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018: Gartner

Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018

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Worldwide, Customer, Relationship
CRM remains both the largest and the fastest growing enterprise application software category. Pixabay

Global spending on customer experience and relationship management (CRM) software grew 15.6 per cent to touch $48.2 billion in 2018, a new report from Gartner said on Monday.

CRM remains both the largest and the fastest growing enterprise application category.

Worldwide enterprise application revenue totalled more than $193.6 billion in 2018, a 12.5 per cent increase from the 2017 revenue of $172.1 billion.

“Cloud growth has dropped slightly in 2018 but remains strong at 20 per cent and significantly above the overall growth rate of 15.6 per cent for CRM,” Julian Poulter, Senior Director Analyst at Gartner, said in a statement.

Worldwide, Customer, Relationship
Global spending on customer experience and relationship management (CRM) grew 15.6 per cent to touch $48.2 billion in 2018. Pixabay

“As an early mover to the Cloud, CRM is probably seeing a gradual reduction in cloud growth rates due to high adoption,” the statement added.

The top five CRM vendors accounted for more than 40 per cent of the total market in 2018.

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The top five vendors had very little change in ranking compared with 2017, although Microsoft climbed into the fifth position, narrowly displacing Genesys. (IANS)