Monday January 20, 2020
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Tata Power to Launch Customer Services on Microsoft Kaizala

We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala' and are confident that our collaboration

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Tata Power, Customer, Services
Microsoft Kaizala is a "Made for India" mobile solution aimed at bridging the gap between employees, extended workforce and customers. Pixabay

Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services.

Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers.

“We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company’s customer centric services,” Praveer Sinha, CEO & Managing Director, Tata Power, said in a statement.

The tool will enable Tata Power to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners and customers wherever they are.

Tata Power, Customer, Services
Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication. Pixabay

Consumers will be able to have easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone.

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They will also receive notifications and alerts related to meter reading, discounts, due/overdue dates and disconnection updates.

“Microsoft Kaizala was designed to help organizations engage with large ecosystems of customers, partners, and mobile workforces. It makes communications across these networks more natural through chat, video, and voice interfaces,” said Meetul Patel, Chief Operating Officer, Microsoft India. (IANS)

Next Story

Amazon Lays Off Several Employees For Sharing Customer Data

The incident happened with a Tennessee family who had installed Amazon-owned Ring video camera in the room

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Amazon
In a separate incident, Amazon has fired four employees at its security camera subsidiary Ring "for improperly viewing video footage from customer cameras". VOA

Amazon has laid off several employees for sharing customers’ data with third-party vendors, saying their action “violated its policies”.

In an email to those affected, the tech giant said that your email address and phone number were “disclosed by an Amazon employee to a third party in violation of our policies.”

“As a result, the employee has been terminated, and we are supporting law enforcement in their prosecution. No other information related to your account was shared,” Amazons said in a statement obtained by TechCrunch.

“No other information related to your account was shared. This is not a result of anything you have done, and there is no need for you to take any action,” the email further read.

Amazon last year acknowledged a similar incident, warning users that it exposed an unknown number of customer email addresses after a “technical error” on its portal. It later fixed the issue.

“We’re contacting you to let you know that our website inadvertently disclosed your email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action,” Amazon had said in the email sent to the users.

In a separate incident, Amazon has fired four employees at its security camera subsidiary Ring “for improperly viewing video footage from customer cameras”.

Amazon
Amazon has laid off several employees for sharing customers’ data with third-party vendors, saying their action “violated its policies”. Pixabay

Ring came in news for all the wrong reasons where customers’ in-house cameras were broke into and the hackers tried to intimated the residents, including children.

In a bone-chilling incident, parents of an eight-year-old girl in the US were left stunned when a hacker accessed a camera installed in their daughter’s room and taunted her.

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The incident happened with a Tennessee family who had installed Amazon-owned Ring video camera in the room of their three daughters to keep an eye on them and stay close as the mother worked night shifts as a nurse, reports FOX17. (IANS)