Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services.
Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers.
“We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company’s customer centric services,” Praveer Sinha, CEO & Managing Director, Tata Power, said in a statement.
The tool will enable Tata Power to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners and customers wherever they are.
Consumers will be able to have easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone.
They will also receive notifications and alerts related to meter reading, discounts, due/overdue dates and disconnection updates.
“Microsoft Kaizala was designed to help organizations engage with large ecosystems of customers, partners, and mobile workforces. It makes communications across these networks more natural through chat, video, and voice interfaces,” said Meetul Patel, Chief Operating Officer, Microsoft India. (IANS)
Australian government will introduce a new policy about the self-exclusion platform. Last week, Prime Minister of Australia noted that the government is working on official papers currently. Prime Minister Morrison said that it would be a new word in the Gaming industry. Australia is the first to introduce self-exclusion from gambling websites.
The voluntary process that may affect positively on the gaming industry
If someone can’t control himself and they are putting last pennies on Gambling, then it would be better to give him a rest. That’s precisely the main plan of the Australian government. In the next few weeks, the government will introduce Australian citizens with a new idea. As we already know, the program includes a voluntary process for citizens to exclude themselves from online gambling websites.
Do you know that according to official data from the government, Australians gamble 24 billion dollars every year? If we take a look at the per-capita basis, then Australians are the biggest spenders on Gambling. According to the latest official data, on average, one Australian is spending up to 1,300.00 Australian dollars.
A new initiative for Australian could be life-changing.
Minister of Families and Social Services said that the new initiative would be another motivation for Australians. Ruston noted that it’s a voluntary act, and no one is obliged to obey it. Ruston’s logic is simple – if you take a little time from Gambling, it won’t hurt your long-term life plans. The self-exclusion initiative is precisely a perfect getaway for people who want to take a short rest from the gaming industry. As you may know, the gaming industry is trendy in Australia. Keep in mind that Australian platforms are popular not only nationwide but also worldwide.
There have been many movements in Australia with one goal – to help online gamblers in Australia. The government decided to answer the changes most civilly. The voluntary nature of this initiative is something that most country’s governments would not be able to achieve.
Self-exclusion should work on Australian platforms
As we know, the government’s new policy could only be related to Australian platforms. If a casino or online betting website is based in Australia, then the company has to create a self-exclusion system for registered users. The Australian government has no legal sovereignty to take similar actions on foreign online gambling platforms.