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Tesla Owners Unintentionally Buy Software Updates, Face Troubles in Getting Refunds

Famous scholar and Tesla owner Nassim Nicholas Taleb reported a similar story on Twitter

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Tesla
Back in December, Tesla introduced one-click and the first feature available via the easy-buy feature was the Acceleration Boost upgrade. Pixabay

Some Tesla owners are unintentionally buying expensive software upgrades through the automaker’s app which range from $ 4,000 to almost $ 10,000 and they are facing trouble getting refunds.

The issue was noted by Tesla owner Jon McLaughlin was surprised when his wife called to tell him that she was now able to use some Full Self-Driving features on their Model 3, even though they didn’t buy those options, reports electrek.

“This prompted me to look at the ‘upgrades’ section of the mobile app. Interestingly, the app said I had purchased all the eligible upgrades. Odd, I have not purchased anything. So, I proceed to click on ‘purchases’ within the mobile app only to see two invoices. One for the new performance boost and the other for FSD,” the report quoted Jon.

Additionally, he mentioned that his credit card was charged $9,700 on January 5 without his authorization.

Back in December, Tesla introduced one-click and the first feature available via the easy-buy feature was the Acceleration Boost upgrade.

Tesla
Some Tesla owners are unintentionally buying expensive software upgrades through the automaker’s app which range from $ 4,000 to almost $ 10,000 and they are facing trouble getting refunds. Pixabay

When McLaughlin contacted Tesla customer service, he was told the products were non-refundable, despite him allegedly not making the purchase in the first place.

Famous scholar and Tesla owner Nassim Nicholas Taleb reported a similar story on Twitter.

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Eventually, Tesla CEO Elon Musk intervened, saying he would make sure Taleb’s issue will get resolve soon. (IANS)

Next Story

Samsung Prepares To Update Camera of Newly Launched Smartphone “Galaxy S20 Ultra”

Initial reviews of the Galaxy S20 Ultra have panned it for its poor autofocus performance, aggressive skin smoothening and image processing

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Samsung
The company has already released a pre-launch software update that cites camera improvements. However, this is available only in South Korea, which some are saying starts to address the auto focus issue. Pixabay

Responding to isses of several reviewers have discovered on the camera system of the newly launched Galaxy S20 Ultra smartphone, Samsung is readying an update to improve the camera.

The company has already released a pre-launch software update that cites camera improvements. However, this is available only in South Korea, which some are saying starts to address the auto focus issue.

“The Galaxy S20 features a groundbreaking, advanced camera system. We are constantly working to optimise performance to deliver the best experience for consumers. As part of this ongoing effort, we are working on a future update to improve the camera experience,” The Verge quoted Samsung as saying on Wednesday.

It is pertinent to note that Reviews from publications including Input and PC Mag have highlighted that the autofocus system is unreliable.

Samsung
Responding to isses of several reviewers have discovered on the camera system of the newly launched Galaxy S20 Ultra smartphone, Samsung is readying an update to improve the camera. IANS

Initial reviews of the Galaxy S20 Ultra have panned it for its poor autofocus performance, aggressive skin smoothening and image processing.

The autofocus issue, in particular, has been a major cause of concern among reviewers as well.

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Also, the Galaxy S20 Ultra’s camera system is one of its main selling points, including a huge 108MP sensor and a periscope telephoto lens. (IANS)