Wednesday January 29, 2020
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Truecaller Apologises for Bug That Covertly Signed up Users for UPI

“If a user doesn’t request for a loan and provides an explicit consent, we don’t process any of their personal data for lending purposes,” the company added

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Truecaller, which recently introduced loans as a part of its Truecaller Pay feature, also dismissed validity of reports that it reads user SMSs to create a credit scoring without users’ consent. Wikimedia Commons

Swedish caller identification app Truecaller on Tuesday apologised to the users who were affected by the the bug that automatically created Unified Payments Interface (UPI) accounts with their banking partners without their consent.

This “anomaly”, which triggered panic and hacking fears last week, affected less than 0.12 per cent of Truecaller’s total monthly users in India, said the company which has over 100 million daily active users in the country.

“We understand the frustration this news and numerous rumours may have caused to people, and we honestly apologise to them. We all at Truecaller feel awful this even happened in the first place,” Truecaller CEO Alan Mamedi said in a blog post.

Some users of Truecaller Pay feature last week complained that an SMS was sent out automatically without users’ consent to its banking partners.

Due to this anomaly some of Truecaller’s users automatically initiated a creation of payments profile that they never asked for.

Truecaller, Bug, UPI
The affected users received an SMS from ICICI Bank — starting from late Monday evening till morning hours on Tuesday — saying “your registration for UPI app has started. If it was not you, report now to your bank. Pixabay

“We deeply regret the trouble caused to these unsuspecting users, who may have thought that there is some breach to their bank account,” the company said.

“No bank accounts or financial information of users were compromised and immediate steps were taken to remove the issue and ensure the services were returned to normal,” it added.

Truecaller, which recently introduced loans as a part of its Truecaller Pay feature, also dismissed validity of reports that it reads user SMSs to create a credit scoring without users’ consent.

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“We would like to clarify that it is not correct,” Truecaller said.

“If a user doesn’t request for a loan and provides an explicit consent, we don’t process any of their personal data for lending purposes,” the company added. (IANS)

Next Story

Now Google Pay Offers UPI Recharge Option For FASTag Users

FASTag is an electronic toll collection system, operated by the National Highway Authority of India

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Google Pay
According to the company, to recharge their FASTag accounts, users need to open their Google Pay app, look for the FASTag category under the "Bill Payments" section and select the bank that has issued their FASTag. Wikimedia Commons

In a bid to help its users recharge their FASTag accounts faster, Google Pay on Monday announced that it has added a new Unified Payments Interface (UPI) feature that will let them link FASTag accounts to the Google Pay app and recharge and track their payments.

According to the company, to recharge their FASTag accounts, users need to open their Google Pay app, look for the FASTag category under the “Bill Payments” section and select the bank that has issued their FASTag.

“On the next screen, enter your vehicle number and proceed to pay with your bank account. Users can also check their FASTag account balance for FASTags issued by supported banks with the tap of a button,” the company said in a statement.

Google Pay
In a bid to help its users recharge their FASTag accounts faster, Google Pay on Monday announced that it has added a new Unified Payments Interface (UPI) feature that will let them link FASTag accounts to the Google Pay app and recharge and track their payments. Wikimedia Commons

FASTag is an electronic toll collection system, operated by the National Highway Authority of India.

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It employs Radio Frequency Identification technology for making toll payments directly from the prepaid or savings account linked to it or directly toll owner. (IANS)