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Truecaller Announces Global Launch of its Software Development Kit for Mobile Web

Headquartered in Stockholm, Sweden, the company was founded in 2009 by Alan Mamedi and Nami Zarringhalam

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truecaller, truecaller voice
Truecaller, which recently introduced loans as a part of its Truecaller Pay feature, also dismissed validity of reports that it reads user SMSs to create a credit scoring without users’ consent. Wikimedia Commons

Communication app Truecaller on Tuesday announced the global launch of its software development kit (SDK) solution exclusively for the mobile web platforms.

Truecaller SDK would support all the key mobile platforms across Android, iOS, React and now mobile web including “Progressive Web App” support.

“Our vision has always been to enable the developer community by providing them with solutions that help them to build user-focused, trust-based and growth-oriented products,” Priyam Bose, Global Head, Developer Platform And Relations, Truecaller, said in a statement.

“User onboarding and verification continues to be one of the critical use cases for developers as it is crucial in creating a first impression for their users in terms of building a seamless and secure product experience,” he added.

In emerging markets like India, mobile web-based experiences on smartphones are proving to be the first point of discovery for users trying to access products and services online.

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One of the key challenges in these markets has been to on-board users using email or other modes and getting verified using the inefficient OTP process.

The SDK solution on mobile web aims to simplify this process for developers through its OTP-less and free to use phone number-based verification solution, allowing users to securely access services using their Truecaller credentials.

In February, the app crossed 100 million daily users mark in India, from where the company attracts over 60 per cent of its global user base.

Headquartered in Stockholm, Sweden, the company was founded in 2009 by Alan Mamedi and Nami Zarringhalam. (IANS)

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Truecaller Apologises for Bug That Covertly Signed up Users for UPI

“If a user doesn’t request for a loan and provides an explicit consent, we don’t process any of their personal data for lending purposes,” the company added

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truecaller, truecaller voice
Truecaller, which recently introduced loans as a part of its Truecaller Pay feature, also dismissed validity of reports that it reads user SMSs to create a credit scoring without users’ consent. Wikimedia Commons

Swedish caller identification app Truecaller on Tuesday apologised to the users who were affected by the the bug that automatically created Unified Payments Interface (UPI) accounts with their banking partners without their consent.

This “anomaly”, which triggered panic and hacking fears last week, affected less than 0.12 per cent of Truecaller’s total monthly users in India, said the company which has over 100 million daily active users in the country.

“We understand the frustration this news and numerous rumours may have caused to people, and we honestly apologise to them. We all at Truecaller feel awful this even happened in the first place,” Truecaller CEO Alan Mamedi said in a blog post.

Some users of Truecaller Pay feature last week complained that an SMS was sent out automatically without users’ consent to its banking partners.

Due to this anomaly some of Truecaller’s users automatically initiated a creation of payments profile that they never asked for.

Truecaller, Bug, UPI
The affected users received an SMS from ICICI Bank — starting from late Monday evening till morning hours on Tuesday — saying “your registration for UPI app has started. If it was not you, report now to your bank. Pixabay

“We deeply regret the trouble caused to these unsuspecting users, who may have thought that there is some breach to their bank account,” the company said.

“No bank accounts or financial information of users were compromised and immediate steps were taken to remove the issue and ensure the services were returned to normal,” it added.

Truecaller, which recently introduced loans as a part of its Truecaller Pay feature, also dismissed validity of reports that it reads user SMSs to create a credit scoring without users’ consent.

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“We would like to clarify that it is not correct,” Truecaller said.

“If a user doesn’t request for a loan and provides an explicit consent, we don’t process any of their personal data for lending purposes,” the company added. (IANS)