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Micro-blogging Site Twitter Eases Account Suspension Appeal For Users

Twitter is also considering to label tweets that violate its rules but which should remain on the platform because they’re in the public interest

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Twitter, India, Smartphone
Twitter on a smartphone device. Pixabay

Twitter will now allow users, suspended for violating its guidelines, appeal the decision directly within its platform.

Earlier, users whose accounts were frozen needed to fill an online form to appeal Twitter’s decision and the response time varied from a few hours to over a week.

“We move quickly to enforce our rules but sometimes we don’t have the full context and can make mistakes,” the company tweeted late on Tuesday.

Twitter claimed the new in-app feature will cut down response time by 60 per cent.

Twitter CEO
This April 26, 2017, photo shows the Twitter app icon on a mobile phone in Philadelphia. VOA

“We added a way for people to appeal our decision in the app and have been able to get back to people 60 per cent faster than before,” it said.

Twitter can suspend accounts for being fake, abusive, threatening or for spamming or impersonating someone.

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Twitter is also considering to label tweets that violate its rules but which should remain on the platform because they’re in the public interest.

In an interview with The Washington Post last week, Vijaya Gadde, Twitter’s Head of Legal, Policy and Trust, said Twitter is working on how to label tweets that violate the company’s abuse terms. (IANS)

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Jack Dorsey Admits Twitter Makes it Easy to Abuse Others

Twitter last year said that making the platform free of abuse, spam and other things that distract from the public conversation is its top priority

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Twitter, India
Twitter Chief Executive Officer Jack Dorsey testifies before a Senate Intelligence Committee hearing on foreign influence operations and their use of social media on Capitol Hill. VOA

Admitting that Twitter makes it “super easy to harass and abuse others”, CEO of the micrblogging platform Jack Dorsey has said that addressing the issue in a systematic way is his biggest worry.

The platform is relying more on Machine Learning (ML) to identify abusive tweets as opposed to having people individually report them, Dorsey said in his TED talk this week, Business Insider reported.

“We have seen abuse, we have seen harassment, we have seen manipulation, automation, human coordination, misinformation,” Dorsey was quoted as saying.

“These are dynamics that we were not expecting 13 years ago.”

Dorsey also lamented that the system places undue weight on followers and likes.

“Right now the system makes it super easy to harass and abuse others,” he said, while adding that Twitter has created a “pretty terrible situation” for women.

Twitter CEO Jack Dorsey.
Twitter CEO Jack Dorsey.

As part of the efforts to make its platform appear less toxic, Twitter this week also announced that it is planning to give people an option to hide replies to their tweets, thereby giving users more control over the nature of conversation they would like to have on the platform.

“Starting in June, we’ll be experimenting with ways to give people more control over their conversations by giving them an option to hide replies to their Tweets,” Donald Hicks, Vice President, Twitter Service and David Gasca, Twitter’s Senior Director, Product Management, Health, wrote in a blog post on Tuesday.

While the feature has the potential to make trolls invisible, it could make it difficult for users to correct wrong statements made by others.

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Other social media platforms like Facebook and Instagram already give users much more power in terms of dealing with the comments to their posts, including the option to delete them.

Twitter last year said that making the platform free of abuse, spam and other things that distract from the public conversation is its top priority. (IANS)