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Twitter Too Harsh When it Comes to Banning Accounts, Admits CEO Jack Dorsey

"Our team can only take action if the issue is reported to us. Twitter serves over 500 million tweets a day and we do not read all of those. So reporting abuse to us is incredibly important," Crowell added

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The logo for Twitter is displayed above a trading post on the floor of the New York Stock Exchange. vOA

Twitter has been too harsh at times when it comes to banning accounts in the wake of alleged political bias, harassment, hate speech or other policy violations on its platform, CEO Jack Dorsey has admitted.

Appearing on comedian Joe Rogan’s podcast, Dorsey said the platform has been too aggressive in banning certain accounts.

“Dorsey told Rogan that the company had researched the incidents, finding there were “thousands and thousands’ of tweets being directed at a small number of journalists and that many of those sending them were accounts that had been specifically created to evade a ban,” Fox News reported late Wednesday.

Twitter Chief Legal Officer Vijaya Gadde said that the company would learn from its past mistakes.

Twitter has been accused by the governments — from the US to India — of allowing political bias to flourish on its platform while banning certain right-wing or conservative accounts hurriedly.

Twitter CEO Jack Dorsey.
Twitter CEO Jack Dorsey.

“Where we draw a line is when people use their voice and their platform to use their voice to silence someone else on the platform. It’s rare for us to outright ban someone without warning,” said Gadde.

There have been several incidents in the recent past where Twitter users in India, including journalists, posted abusive posts addressed to them on their accounts, asking Twitter to take immediate action.

According to Colin Crowell, Global Vice President of Public Policy of Twitter, not many Twitter users in India are aware of how to report abuse or harassment they face on the open communication platform, opting for the wrong way of posting an abusive photo or tweet and then requesting us to take action.

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“One of the things we note in India is under-reporting of such issues. Users might take a screenshot of abuse or harassment they have been subjected to on Twitter, and say see, here is what has occurred to me. But they do not report that to us,” Crowell told IANS in a recent interview.

“Our team can only take action if the issue is reported to us. Twitter serves over 500 million tweets a day and we do not read all of those. So reporting abuse to us is incredibly important,” Crowell added. (IANS)

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Micro-blogging Site Twitter to Audit Developers Using Data From App

Twitter says it suspended 1,62,000 apps in the second half of 2018, showing it is willing to play hardball with developers that endanger its ecosystem

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Twitter, India, Smartphone
Twitter on a smartphone device. Pixabay

Micro-blogging site Twitter has decided to audit app developers who use data from its platform, as business and research boosting tools to make sure it gets paid for the information delivered.

Starting June 19, developers that use recent tweets from or mention a user more than 100,000 times per day, will have to submit their apps to Twitter for review.

“The goal is ensuring that our platform is safe and promoting the privacy and safety of our users, and providing a level playing field commercially,” TechCrunch quoted Yoel Roth, Head of site integrity, Twitter as saying on Tuesday.

Developers found to be violating Twitter’s policies would be booted from the platform, while those who fail to file for review will be capped at 100,000 requests per day for the user timeline and mentions application programming interfaces (APIs) of Twitter.

“We’re fundamentally different than other platforms that have APIs since almost everything that happens on our service is public,” Roth explained.

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FILE – A man reads tweets on his phone in front of a displayed Twitter logo. VOA

Developers who use Twitter data as business tools for customer services or social media monitoring, will have to pay and enter a commercial licencing agreement with the platform with an undisclosed custom price-range based on usage.

“Twitter refused to even specify the range those prices fall into, which won’t win it any extra trust,” the report said.

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If a developer in question presents legitimate consumer-use cases, like running a third-party Twitter client or doing research, it will be granted free access to the API at the same rate they have today.

Twitter says it suspended 1,62,000 apps in the second half of 2018, showing it is willing to play hardball with developers that endanger its ecosystem, the report added. (IANS)