Wednesday November 13, 2019
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Twitter Wants to Revamp Its ‘Core’, Worried About The Outcome

Twitter may not have to reinvent itself completely to improve.

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Twitter, tweets, India
The Twitter logo appears on a phone post on the floor of the New York Stock Exchange.. VOA

After long resisting change, Twitter CEO Jack Dorsey wants to revamp the “core” of the service to fight rampant abuse and misinformation. But it’s not clear if changing that essence — how it rewards interactions and values popularity — would even work.

Though Dorsey was scant on details, what is certain is that the move will require huge investments for a company that doesn’t have the same resources that Google and Facebook have to throw at the problem. Any change is likely to affect how users engage with Twitter and hurt revenue, testing the patience of both users and investors.

“Social networks have a history of … well-intentioned but badly designed efforts to fix this,” said Nate Elliott, principal at marketing research firm Nineteen Insights.

Twitter isn’t alone in having to deal with hate, abuse, misinformation and bad actors using the service for elections interference, targeted harassment and scams. And Twitter isn’t alone in proposing fixes that don’t get to the heart of the problems.

Case in point: Facebook. After Russian trolls were found to have used Facebook to interfere with the 2016 U.S. elections, including by purchasing ads, the company spent a lot of time and energy building a tool that shows who’s behind political advertisements. But Elliott said it’s not even clear which ads on Facebook are the ones causing problems around foreign elections meddling. In 2016, Russian agents weren’t so much running political ads for or against candidates but rather social ads on divisive such as gun control and immigration.

But like Facebook, Twitter has to try — or at least be seen as trying.

Dorsey told The Washington Post that Twitter had not considered changing the core of the service until now. Like Facebook and others, Twitter has been accused of tinkering around the edges, tweaking policies and hiring masses of moderators when what’s really needed is a fundamental shift in how they work and how they make money in order to survive. While many former executives and other insiders have proposed radical shifts at major social networks, it’s rare for a sitting CEO to propose something as drastic as revisiting the foundation that his company is built on.

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Twitter isn’t alone in having to deal with hate. Pixabay

“We often turn to policy to fix a lot of these issues, but I think that is only treating surface-level symptoms that we are seeing,” Dorsey said.

Twitter confirmed Dorsey’s comments to the Post, but declined further comment.

Revamping the core could mean changing the engagement and rewards designed to keep users coming back — in the form of seeing their tweets liked, responded to and retweeted, and seeing their follower counts grow. It’s the tiny dopamine hits we get with each like that makes us feel better and keeps us returning for more. Take that away, and users might not want to return. In turn, advertisers might stay away, too, as they rely on monthly and daily user numbers, as well as user interactions, to gauge how well their ads work and how much to spend.

Unlike Facebook, Elliott said, Twitter doesn’t have billions of users to absorb any hits on user growth. Even if the changes work, he said, “it’s going to cost them so many users and so much money I can’t imagine them sticking with these kinds of changes.”

Paul Verna, an analyst with research firm eMarketer, also isn’t “terribly optimistic” that Twitter can make its service safer without hurting its business. The same goes for Facebook, and YouTube.

“Because they rely on an advertising business model, they need to not only continue to reach audiences, but try to get them to spend as much time on platforms as possible,” he said. “That creates an inherent tension between your business needs and being a good citizen.”

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That said, Twitter may not have to reinvent itself completely to improve. Elliott said better policies might go a long way toward reducing the abuse. For example, it’s currently OK to harass someone on Twitter, as long as it’s not harassment based on certain categories such as gender and sexual orientation. Elliott said Twitter may just need to prohibit all harassment. (VOA)

Next Story

Are you an Avid Twitter User? Your Posts can Reveal How Lonely you are

If we are able to identify lonely individuals and intervene before the health conditions associated with the themes we found begin to unfold, we have a change

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Twitter, User, Posts
Loneliness can be a slow killer, as some of the medical problems associated with it can take decades to manifest. Pixabay

Researchers have found that users who tweet on loneliness are much more likely to write about mental well-being issues and things like struggles with relationships, substance use and insomnia on Twitter.

By applying linguistic analytic models to tweets, researchers were able to gain an insight into the topics and themes that could be associated with loneliness.

“Loneliness can be a slow killer, as some of the medical problems associated with it can take decades to manifest,” said the study’s lead author Sharath Chandra Guntuku, from University of Pennsylvania in the US.

“If we are able to identify lonely individuals and intervene before the health conditions associated with the themes we found begin to unfold, we have a change to help those much earlier in their lives. This could be very powerful and have long-lasting effects on public health,” Guntuku said.

Twitter, User, Posts
By applying linguistic analytic models to tweets, researchers were able to gain an insight into the topics and themes that could be associated with loneliness. Pixabay

By determining typical themes and linguistic markers posted to social media that are associated with people who are lonely, the team has uncovered some of the ingredients necessary to construct a ‘loneliness’ prediction system.

As part of the study, published in the journal BMJ, researchers analysed public accounts from users based in Pennsylvania and found that 6,202 accounts used words such as ‘lonely’ or ‘alone’ more than five times between 2012 and 2016.

Comparing the entire Twitter timelines of these users to a matched group who did not have such language included their posts, the researchers showed that ‘lonely’ users tweeted nearly twice as much and were much more likely to do so at night.

When the tweets were analysed via several different linguistic analytic models, the users who posted about loneliness had an extremely high association with anger, depression and anxiety, when compared to the ‘non-lonely’ group.

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Additionally, the lonely groups were significantly associated with tweeting about struggles with relationships (for example, using phrases like ‘want somebody’ or ‘no one to’) and substance use (‘smoke,’ ‘weed,’ and ‘drunk’)

“On Twitter, we found lonely users expressing a need for social support, and it appears that the use of expletives and the expression of anger is a sign of that being unfulfilled,” Guntuku said.

Users in the group that didn’t post about loneliness seemed to display some social connections, as they were found to be more likely to engage in conversations, especially by including others’ user names (using ‘@twitter_handle’) in their tweets.

In the future, the researchers hope to develop a better measure of the different dimensions of loneliness that online users are feeling and expressing. (IANS)