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Most Twitter Users in India Unaware of How to Report Abuse

"We have incorporated those insights during Mexico, Brazil and US mid-term elections. The same insights we will apply for the 2019 Lok Sabha polls in India," the Twitter executive said

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Twitter, tweets, India
The Twitter logo appears on a phone post on the floor of the New York Stock Exchange.. VOA

Not many Twitter users in India are aware of how to report abuse or harassment they face on the open communication platform, opting for the wrong way of posting an abusive photo or tweet and then requesting us to take action, says Colin Crowell, Global Vice President of Public Policy of Twitter.

There have been several incidents in the recent past where Twitter users in India, including journalists, posted abusive posts on their accounts, asking Twitter to take immediate action.

“One of the things we note in India is under-reporting of such issues. Users might take a screenshot of abuse or harassment they have been subjected to on Twitter, and say see, here is what has occurred to me. But they do not report that to us,” Crowell told IANS.

“Our team can only take action if the issue is reported to us. Twitter serves over 500 million tweets a day and we do not read all of those. So reporting abuse to us is incredibly important,” Crowell added.

Users can report abusive behaviour directly from a Tweet, profile or Direct Message. Multiple Tweets can be included in the same report to help Twitter gain better context while investigating the issues to get those resolved faster.

“We have given additional tools to users to help them navigate through the service and keep themselves secure.

Twitter, India, Smartphone
Twitter on a smartphone device. Pixabay

“There are additional ways to navigate to see tools and settings around notifications before you can mute a keyword or a conversation. You can report fake accounts or impersonation to us,” Crowell informed.

Not many of these tools are known to Twitter users in India. “We would love to continue to educate them,” he added.

On a question whether the 2016 US Presidential election has taught Twitter how to deal better with political interference on its platform, Crowell said the experience made them aware of the tactics nation-states may be using to manipulate the platform for the upcoming India elections.

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“We learned a lot as an industry and received a through perspective on what happened during the 2016 US elections when it come to foreign interference.

“We have incorporated those insights during Mexico, Brazil and US mid-term elections. The same insights we will apply for the 2019 Lok Sabha polls in India,” the Twitter executive said.

Millions of new voters will exercise their franchise for the first time so “we are trying to convey relevant voting information to them,” noted Crowell who appearing before the Parliamentary Standing Committee on Information Technology on February 25 to help address issues such as political bias and manipulation on its platform. (IANS)

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Most Hated Task by Professionals in India is Data Entry: Report

88% Indians believe bots should be used for admin work

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India bots
Eighty-eight per cent of people in India believe that humans shouldn't be carrying out repetitive admin tasks if they can be done by bots. Pixabay

Eighty-eight per cent of people in India believe that humans shouldn’t be carrying out repetitive admin tasks if they can be automated and this could be a better way to make use of technology, a new report said on Tuesday.

The Automation Anywhere — a global leader in Robotic Process Automation (RPA) surveyed more than 10,000 office workers and revealed that on an average they spend more than three hours a day on manual, repetitive computer tasks which are not part of their primary job.

The research, conducted by OnePoll, investigated the time spent on and attitudes towards manual, repetitive digital administration tasks in the modern enterprise.

India bots
Workers in India can focus on higher value tasks if the mundane repetitive tasks can be automated and be completed by bots. Pixabay

“As per the report, the most hated task for Indian professionals is Data Entry. Close to 80 per cent of the participants in India believe that admin work is an obstacle for them to do their main job,” said Milan Sheth, Executive Vice President India, Middle East and Africa, Automation Anywhere.

“Workers can focus on higher value tasks if the mundane repetitive tasks can be automated,” Sheth added.

New data shows that nearly half of workers surveyed who expressed an opinion find digital administration boring (47 per cent) and a poor use of their skills (48 per cent), while the majority say it gets in the way of doing their main job (51 per cent overall, rising to 80 per cent in India) and reduces their overall productivity (64 per cent).

According to the survey, Over half (52 per cent) of millennial respondents felt that they could be more productive if they had less administrative tasks to complete, slightly higher than the average at 48 per cent.

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The study also revealed that nearly half (49 per cent) of those surveyed say that simple digital administrative tasks often prevent them from leaving the office on time, 60 per cent of the Indian participants believe the same, indicating it’s impacting their personal lives. (IANS)