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Most Twitter Users in India Unaware of How to Report Abuse

"We have incorporated those insights during Mexico, Brazil and US mid-term elections. The same insights we will apply for the 2019 Lok Sabha polls in India," the Twitter executive said

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The Twitter logo appears on a phone post on the floor of the New York Stock Exchange.. VOA

Not many Twitter users in India are aware of how to report abuse or harassment they face on the open communication platform, opting for the wrong way of posting an abusive photo or tweet and then requesting us to take action, says Colin Crowell, Global Vice President of Public Policy of Twitter.

There have been several incidents in the recent past where Twitter users in India, including journalists, posted abusive posts on their accounts, asking Twitter to take immediate action.

“One of the things we note in India is under-reporting of such issues. Users might take a screenshot of abuse or harassment they have been subjected to on Twitter, and say see, here is what has occurred to me. But they do not report that to us,” Crowell told IANS.

“Our team can only take action if the issue is reported to us. Twitter serves over 500 million tweets a day and we do not read all of those. So reporting abuse to us is incredibly important,” Crowell added.

Users can report abusive behaviour directly from a Tweet, profile or Direct Message. Multiple Tweets can be included in the same report to help Twitter gain better context while investigating the issues to get those resolved faster.

“We have given additional tools to users to help them navigate through the service and keep themselves secure.

Twitter, India, Smartphone
Twitter on a smartphone device. Pixabay

“There are additional ways to navigate to see tools and settings around notifications before you can mute a keyword or a conversation. You can report fake accounts or impersonation to us,” Crowell informed.

Not many of these tools are known to Twitter users in India. “We would love to continue to educate them,” he added.

On a question whether the 2016 US Presidential election has taught Twitter how to deal better with political interference on its platform, Crowell said the experience made them aware of the tactics nation-states may be using to manipulate the platform for the upcoming India elections.

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“We learned a lot as an industry and received a through perspective on what happened during the 2016 US elections when it come to foreign interference.

“We have incorporated those insights during Mexico, Brazil and US mid-term elections. The same insights we will apply for the 2019 Lok Sabha polls in India,” the Twitter executive said.

Millions of new voters will exercise their franchise for the first time so “we are trying to convey relevant voting information to them,” noted Crowell who appearing before the Parliamentary Standing Committee on Information Technology on February 25 to help address issues such as political bias and manipulation on its platform. (IANS)

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Micro-blogging Site Twitter Records 400 mn Tweets in 2019 Lok Sabha Polls

Twitter India said it took key steps and action to protect the integrity of the #LokSabhaElections2019

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FILE - A man reads tweets on his phone in front of a displayed Twitter logo. VOA

Twitter India on Thursday said conversations around the 2019 Lok Sabha elections grew 600 per cent from 2014 to reach 396 million tweets between January 1 and May 23.

During the course of the six weeks of the election from April 11 till May 19, national security emerged as the most talked about election-related topic on Twitter, followed by religion, jobs and employment, agriculture, and finally demonetisation, Twitter India said on Thursday.

Prime Minister Narendra Modi (@NarendraModi) emerged as the most mentioned figure during the entire course of #LokSabhaElections2019, and @BJP4India handle along with the handles of their National Democratic Alliance members took 53 per cent of the mentions on Twitter.

The @INCIndia handle along with the handles of other members of the United Progressive Alliance received 37 per cent of the mentions.

Congress President Rahul Gandhi and BJP President Amit Shah were the leaders who were most mentioned after Modi on the platform.

Twitter, India, Smartphone
Twitter on a smartphone device. Pixabay

“While English and Hindi remained the dominant languages of conversation, we saw a substantial number of Tweets in Tamil followed by Gujarati, represented by the use of the Twitter Lok Sabha Elections emoji hashtags,” Twitter India said in a statement.

Twitter India said it took key steps and action to protect the integrity of the #LokSabhaElections2019.

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“Along with adhering to the social media code of conduct as part of the Election Commission of India and IAMAI (Internet & Mobile Association of India), we created an elections-specific support portal for election partners to provide feedback directly to us about issues and concerns,” the social media platform said.

Twitter rolled out a special reporting feature that enabled users to report any tweets that provided misleading information to voters during the election, and expanded its Ads Transparency Centre to bring transparency to political campaign advertising. (IANS)