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Uber Announces 24X7 Safety Helpline for Users in India

“Rider can tap the safety helpline icon, hosted within the safety tool kit and swipe to speak to an Uber representative,” said the company

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Uber, bengaluru
Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

In a bid to improve rider experience in India, Uber on Tuesday announced a 24×7 safety helpline that will provide users with the option to get in touch with Uber’s safety team if they have an urgent, non-emergency issue such as a co-passenger’s misbehaviour, dispute with a driver or break-down while on a trip.

This feature is in addition to the in-app SOS button already available in the safety toolkit which allows riders to connect to law enforcement authorities in case of an emergency.

The 24×7 safety helpline support is not a replacement for 100 but a helpful way for riders and drivers to get urgent support, the company said in a statement.

“All our riders will now be able to access this helpline, any time of the day or night, should they need urgent assistance during their trip,” said Pavan Vaish, Head of Central Operations (Rides), Uber India and South Asia.

At the tap of a button, riders can immediately connect with Uber’s response team in English and Hindi where trained representatives of the “Safety Incident Response Team” will be available 24×7.

Uber app.

When a rider calls this helpline, Uber said it will aim to resolve all issues seamlessly and quickly.

The safety helpline number is available under the safety toolkit banner hosted within the Uber app.

To reach the safety tool kit, riders tap the shield icon to report a non-emergency safety incident, during a trip.

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“Rider can tap the safety helpline icon, hosted within the safety tool kit and swipe to speak to an Uber representative,” said the company.

Uber has recently launched several measures, like call anonymisation to protect the privacy of riders; comprehensive background checks of drivers and updated community guidelines which outline the behaviour expected of riders and drivers on the app to foster mutual respect. (IANS)

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I Fall in Love with India Every Time I Return Here: Amazon CEO Jeff Bezos

On Friday, Goyal clarified that government welcomes all kinds of investments into the country which are within the ambit of the law

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amazon, jeff bezos
Amazon.in arrived in India on June 5, 2013 and for world's top billionaire Jeff Bezos, has transformed the way the country buys and sells. VOA

Amazon Founder and CEO Jeff Bezos on Friday posted a note on the company’s e-commerce website Amazon India, saying “he falls in love with India every time he returns here”, a day after Commerce and Industry Minister Piyush Goyal snubbed him during a public event.

“I fall in love with India every time I return here. The boundless energy, innovation and grit of the Indian people always inspire me,” Bezos wrote in the letter while mentioning Amazon’s investment in the Indian economy and that the firm is aiming to create 10 lakh new jobs by 2025.

Bezos, in the letter, added that more than 550,000 small and medium businesses (SMBs) in India are using Amazon as a platform to offer millions of products.

The new expected jobs are on top of the 700,000 jobs Amazon has already created in the country since 2013.

Amazon, drones
In this Sept. 13, 2018, file photo Jeff Bezos, Amazon founder and CEO, speaks at The Economic Club of Washington’s Milestone Celebration in Washington. VOA

On Thursday, Goyal not only ticked off Bezos saying that they are not doing India a favour by investing a billion dollars, but also raised concerns if its losses were a result of predatory pricing and if Amazon and Flipkart were gaining entry into multi-brand retail by using loopholes.

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On Friday, Goyal clarified that government welcomes all kinds of investments into the country which are within the ambit of the law.

“We welcome all kinds of investments that follow the letter and spirit of the law. If some investment is outside the legal purview, appropriate action will be taken,” he told reporters. (IANS)