Wednesday June 26, 2019
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Uber to Weed out Low-rated Riders for Bad Behaviour

In the US, Uber fulfils 40 million rides every month

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Uber app.

Uber Technologies Inc, ride-sharing company, has said riders in the US and Canada with low ratings may risk losing their right to Uber service.

Uber has updated its safety policy with “ratings-based rider deactivation” rules that require riders to show the same good behaviour they expect from drivers. “Respect is a two-way street, and so is accountability,” Uber said in a statement.

The new rule took effect immediately starting Wednesday, Xinhua news agency reported.

“Drivers have long been expected to meet a minimum rating threshold, which can vary from city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivation, it’s the right thing to do,” it said.

Riders may lose access to Uber if they acquire a significantly below average rating, said the ride-hailing company, without sharing what the low-rating threshold would be.

Uber, bengaluru
Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

Uber encourages low-rated riders to improve their ratings by showing politeness and refraining from leaving trash in the vehicle and asking drivers to exceed the speed limit.

Uber has unveiled its community guidelines, listing specific behaviour that would lead to deactivation of low-rated riders’ accounts.

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San Francisco-based Uber had more than 91 million active riders and 3.9 million drivers across the world by December 2018, with services available over 63 countries and regions, according to its official website.

In the US, Uber fulfils 40 million rides every month. (IANS)

Next Story

Uber Incorporates Several Changes to its App for Drivers to Improve their Experience

Earlier in May, ride-hailing drivers in cities across the US went on strike to protest unfair pay, poor working conditions and lack of transparency from Uber

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Uber, bengaluru
Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

Amid rising tensions over workers rights, global ride-hailing major Uber has incorporated several changes to its app for drivers to improve the experience for both newer as well as seasoned drivers.

Uber is testing out several new features for drivers, including a scrolling feed of promotions and gamified ‘quests’ that would be viewable before drivers sign in to start driving, The Verge reported on Thursday.

For newer drivers, there would be a ‘simulated trip’ to walk them through the virtual steps of their first ride before they commit to actually picking up passengers.

The update on Uber’s app comes at a time when ride-hailing drivers are supporting legislation in California that would reclassify them as employees rather than contractors.

The app would also give notifications to drivers for longer than average trips.

Uber app.

When drivers need to cancel a trip, the app would allow them to specify the reasons why – while a new feature would automatically accept the next trip to help the drivers earn the ‘consecutive trip’ bonus paid out by Uber, the report said.

Critics have dismissed these ‘gamified’ features as psychological tricks meant to keep drivers on the road longer.

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However, Uber argues that these features are popular with drivers because they often put more money in their pockets.

Earlier in May, ride-hailing drivers in cities across the US went on strike to protest unfair pay, poor working conditions and lack of transparency from Uber. (IANS)