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Users of iPhone X Facing Problem Due to FaceID May Get a News Device

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

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iphone XR
iPhone XR delight for low-light photography: Experts, Pixabay

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.

According to a report in MacRumors, the Cupertino-based company “updated its service policy for a limited number of iPhone X units that might be experiencing issues with Face ID”.

The policy said that the support personnel must first try to fix the rear camera if Face ID problems are present. If the issue is not resolved, Apple would replace the whole unit instead of repairing the same device.

“In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair,” MacRumors quoted Apple as saying.

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.
Apple iPhone. IANS

“Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair,” the company has said.

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device.

Also Read: Google May Launch New Set of Controls at Google I/O

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

iPhone X sports a unique “FaceID” facial recognition system to unlock the device. The feature is enabled by a ‘True Depth’ camera system in the A11 neural engine.

It is basically a 3D face scanner that uses several components to analyse a person’s face and verify identity. It is also expensive to fix. (IANS)

Next Story

Colour Holi Snaps with Next-Gen iPhone, iOS Apps

There are other apps to add colour to your videos like Vizmato (only local app), kirakira+ and Glitche

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The colourful festival of India
The colourful festival of India "Holi" celebrations at Vrindavan. Wikipedia.

With Holi round the corner, which premium smartphone will help you capture those colourful moments?

According to New Delhi-based photographer Prashanth Vishwanathan, when it comes to clicking a perfect Holi snap, the cameras in both iPhone XS and iPhone XS Max have an upper hand among the premium smartphones in India where Apple, Samsung, Google Pixel and Huawei devices jostle for space.

“Both Apple devices have a dual 12MP camera set up, offering a wide-angle and a telephoto lens. Using the iPhone XS is incredibly simple, with a pretty basic native camera app,” Vishwanathan told IANS.

Water splash and throwing Holi colour powder are best shot on “Slo-mo” video.

“Slo-mo looks great when the phone is placed on an even surface and is stationary. This trick would also avoid the focus point from shifting,” he added.

Holi Celebration. Wikimedia

Videos look best when the camera is stable or mounted over a tripod or in an even surface. “Use a gimbal to stabilise your videos and give that cinematic feel,” said Vishwanathan.

In case one needs to capture quick movement, the burst mode is amazing as it captures sudden movement like a lighting or colour burst.

Also Read- NASA Probe Makes New Discoveries on Asteroid Bennu

There are some photo-editing apps on Apple App Store like Halide, Enlight (Apple Design Award Winner of 2017), Adobe Lightroom, VSCO, Afterlight 2 and Prisma that come handy.

There are other apps to add colour to your videos like Vizmato (only local app), kirakira+ and Glitche. (IANS)