Wednesday November 20, 2019
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Users of iPhone X Facing Problem Due to FaceID May Get a News Device

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

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iphone XR
iPhone XR delight for low-light photography: Experts, Pixabay

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.

According to a report in MacRumors, the Cupertino-based company “updated its service policy for a limited number of iPhone X units that might be experiencing issues with Face ID”.

The policy said that the support personnel must first try to fix the rear camera if Face ID problems are present. If the issue is not resolved, Apple would replace the whole unit instead of repairing the same device.

“In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair,” MacRumors quoted Apple as saying.

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.
Apple iPhone. IANS

“Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair,” the company has said.

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device.

Also Read: Google May Launch New Set of Controls at Google I/O

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

iPhone X sports a unique “FaceID” facial recognition system to unlock the device. The feature is enabled by a ‘True Depth’ camera system in the A11 neural engine.

It is basically a 3D face scanner that uses several components to analyse a person’s face and verify identity. It is also expensive to fix. (IANS)

Next Story

Facebook Bug Shows iPhone Camera Open in Background: Report

Rosen said Facebook was submitting a fix for this to the Apple App Store

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facebook, WhatsApp, stories, feature
An iPhone displays the app for Facebook in New Orleans, Aug. 11, 2019. VOA

In yet another Facebook bug, several iPhone users were left shocked as the moment they opened the social networking app, the phone’s camera got automatically turned on in the background.

Multiple users on Tuesday posted that while going through their Facebook feed, they observed the camera running in the background.

Facebook Vice President of Integrity Guy Rosen first tweeted that it “sounds like a bug” and the social networking platform was investigating.

“Thanks for flagging this. This sounds like a bug, we are looking into it,” tweeted Rosen in reply to a user.

Later, Rosen admitted there was indeed a bug. The bug appears to only affect iPhone users running the latest iOS 13 software.

Fake, News, WhatsApp, Facebook, India
The Facebook mobile app on an Android smartphone. Wikimedia Commons

“We recently discovered our iOS app incorrectly launched in landscape. In fixing that last week in v246 (version246), we inadvertently introduced a bug where the app partially navigates to the camera screen when a photo is tapped. We have no evidence of photos/videos uploaded due to this,” he tweeted.

A Twitter user Joshua Maddux had flagged the issue: “Found a @facebook #security & #privacy issue. When the app is open it actively uses the camera. I found a bug in the app that lets you see the camera open behind your feed. Note that I had the camera pointed at the carpet”.

Also Read: Amazon Introduces ‘Project Zero’ in India to Block Counterfeits

Another posted: “Facebook app on iOS 13.2.2 opens my phone’s rear camera when I open a profile photo swipe down to return (look at the little slit on the left of the video). Is this an app bug or an iOS bug?”

Rosen said Facebook was submitting a fix for this to the Apple App Store. (IANS)