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Users of iPhone X Facing Problem Due to FaceID May Get a News Device

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

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iPhone XR delight for low-light photography: Experts, Pixabay
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iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.

According to a report in MacRumors, the Cupertino-based company “updated its service policy for a limited number of iPhone X units that might be experiencing issues with Face ID”.

The policy said that the support personnel must first try to fix the rear camera if Face ID problems are present. If the issue is not resolved, Apple would replace the whole unit instead of repairing the same device.

“In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair,” MacRumors quoted Apple as saying.

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.
Apple iPhone. IANS

“Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair,” the company has said.

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device.

Also Read: Google May Launch New Set of Controls at Google I/O

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

iPhone X sports a unique “FaceID” facial recognition system to unlock the device. The feature is enabled by a ‘True Depth’ camera system in the A11 neural engine.

It is basically a 3D face scanner that uses several components to analyse a person’s face and verify identity. It is also expensive to fix. (IANS)

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China Bans iPhone Sales Due to Patent Dispute

China's court decision is the latest legal action in a long-running dispute between the California tech giants.

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iPhone, Chinese
The Apple iPhone 7 is displayed at an Apple store at the Grove in Los Angeles, California. VOA

A Chinese court has ordered a ban in the country on most iPhone sales because of a patent dispute between iPhone maker Apple and U.S. chipmaker Qualcomm.

The Fuzhou Intermediate People’s Court granted Qualcomm’s request for preliminary injunctions against four subsidiaries of Apple, ordering them to immediately stop selling the iPhone 6S through the iPhone X that use older versions of Apple’s iOS operating system, according to a statement from Qualcomm Monday.

Apple said in a statement Monday its iPhones using newer operating systems remain on sale in China.

Apple, chinese
This Monday, Oct. 22, 2018, photo shows from left the iPhone 8, iPhone 8 Plus, and the iPhone XR in New York. The new XR phone has a larger display and loses the home button to make room for more screen. VOA

The Chinese court found Apple violated two of Qualcomm’s software patents involving resizing photographs and managing applications on a touch screen.
Apple shares fell Monday on the news.

“Qualcomm’s effort to ban our products is another desperate move by a company whose illegal practices are under investigation by regulators around the world,” Apple said in its statement.

Qualcomm’s general counsel, Don Rosenberg, said in a statement Monday “Apple continues to benefit from our intellectual property while refusing to compensate us. These court orders are further confirmation of the strength of Qualcomm’s vast patent portfolio.”

Qualcomm, Chinese
– The logo for Qualcomm appears on a screen at the Nasdaq MarketSite, in New York. VOA

China’s court decision is the latest legal action in a long-running dispute between the California tech giants.

Also Read: China Warns Canada Against Severe Consequences If Huawei CFO Isn’t Released

Qualcomm has also asked regulators in the United States to ban several iPhone models over patent disputes, however U.S. officials have so far declined to do so. (VOA)