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‘WhatsApp Business’ Now Available On Android In India

In India, 84 per cent of SMBs think that WhatsApp helps them communicate with customers, and 80 per cent of SMBs think that WhatsApp helps them grow their business

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"WhatsApp Business" was launched last week in Indonesia, Italy, Mexico, Britain and the US. Pixabay
  • WhatsApp Business, an Android app for small businesses, is now available in India
  • The app will make it easier for companies to connect with customers
  • It is yet to come on Apple App Store in India

To help businesses communicate better with their customers in India, WhatsApp has officially rolled out “WhatsApp Business” — a free-to-download Android app for small businesses — in the country.

The new app, available on Google Play Store, will make it easier for companies to connect with customers, and more convenient for its users to chat with businesses that matter to them.

"WhatsApp Business", yet to come on Apple App Store in India, asks for a separate phone number from the one users have for their individual WhatsApp account. VOA
“WhatsApp Business”, yet to come on Apple App Store in India, asks for a separate phone number from the one users have for their individual WhatsApp account. VOA

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“People all around the world use WhatsApp to connect with small businesses they care about from online clothing companies in India to auto parts stores in Brazil,” the Facebook-owned app had said in an earlier statement.

“WhatsApp Business will make it easier for people to connect with them, and vice versa, in a fast and simple way,” the company added.

“WhatsApp Business” was launched last week in Indonesia, Italy, Mexico, Britain and the US.

The app will help customers with useful information such as a business description, email or store addresses and website. Wikimedia Commons
The app will help customers with useful information such as a business description, email or store addresses and website. Wikimedia Commons

It will also save time with smart messaging tools — quick replies that provide fast answers to frequently asked questions, greeting messages that introduce customers to your business, and away messages that let them know you’re busy.

“People will know that they’re talking to a business because you will be listed as a Business Account. Over time, some businesses will have Confirmed Accounts once it’s been confirmed that the account phone number matches the business phone number,” WhatsApp said.

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People can continue using WhatsApp as usual as there’s no need to download anything new.

“People will continue to have full control over the messages they receive, with the ability to block any number, including businesses, as well as report spam,” the company added.

In India, 84 per cent of SMBs think that WhatsApp helps them communicate with customers, and 80 per cent of SMBs think that WhatsApp helps them grow their business. (IANS)

Next Story

WhatsApp Working on Fingerprint Authentication Feature For Chats

This feature would be available in future for any Android user (and later for iOS users too) having Android Marshmallow and newer operating systems and a fingerprint sensor

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WhatsApp
WhatsApp working on fingerprint authentication for chats: Report. Pixabay

Facebook-owned WhatsApp is reportedly working on a fingerprint authentication feature to protect its users’ chats from being seen by others.

According to WABetaInfo, a fan site that tests new WhatsApp features early, the feature is current under development in Beta for Android 2.19.3 version.

“After working to implement Face ID and Touch ID features on iOS (that aren’t available yet for development reasons), WhatsApp has finally started to work on the Authentication feature on Android, using your Fingerprint!” said the report on Tuesday.

WhatsApp
WhatsApp on a smartphone device.

The fingerprint authentication feature will be available within the app under a new section.

Once you enable the fingerprint feature, your WhatsApp will be completely protected from others to be seen.

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“The user will need to authenticate his identity in order to open WhatsApp (from the app icon, from the notification or from external pickers). It will protect the entire app, so it’s not used to lock specific conversations,” the report added.

This feature would be available in future for any Android user (and later for iOS users too) having Android Marshmallow and newer operating systems and a fingerprint sensor. (IANS)