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Zomato Delivery Executives in Bengaluru, Mumbai Protest as Company Claims Efficiency

According to Zomato executives, their incentives have been reduced while the company has increased the travel distance to make them eligible to earn bonus points

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Zomato NRAI
Zomato in a smartphone device. Pixabay

As thousands of Zomato delivery executives in Bengaluru and Mumbai protested against the revised rate cards, the online food aggregator on Monday said that reduced average delivery time (less than 30 minutes) has enabled its delivery partners to perform more deliveries in the same amount of time.

In Bengaluru, the remuneration per delivery has been reduced to Rs 30 from Rs 40.

“Different metrics such as base pay, user satisfaction, delivery touchpoints and minimum guarantee etc. help us appreciate our delivery partners in accordance with their efforts,” a Zomato spokesperson said in a statement.

“Reduced average delivery time and increased system efficiency have enabled our delivery partners to perform more deliveries in the same amount of time,” the spokesperson added.

The food delivery platform on September 7 said that it has laid off 541 people — 10 per cent of the company’s strength — across customer, merchant and delivery partner support teams.

zomato, NRAI
Founded in 1982, the NRAI represents the interests of over 5 lakh restaurants. Pixabay

The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company had said.

“We regret the inconvenience caused to our users and are continuously working to resume our services in the affected areas,” said Zomato.

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According to Zomato executives, their incentives have been reduced while the company has increased the travel distance to make them eligible to earn bonus points.

The company, which is at the loggerheads with the National Restaurant Association of India (NRAI) over deep discounts in its fine-dining Gold programme, claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support (down from 15 per cent in March). (IANS)

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Chennai has the Highest Zomato Female Delivery Partners

The food delivery platform currently offers services from 1.5 lakh restaurants in India. Globally, it is present in over 10,000 cities

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zomato, NRAI
Founded in 1982, the NRAI represents the interests of over 5 lakh restaurants. Pixabay

Chennai has the highest number of female delivery partners while Leh is the highest (altitude-wise) active point for food delivery, according to online food delivery platform Zomato.

The company currently delivers food in more than 500 cities and has over 200,000 delivery partners who operate every day.

While the median age of 230,000 Zomato delivery partners is 27, Kanpur has the youngest (age 18) delivery partner while Gurugram has the oldest (age 60) delivery partner.

“Delivery partners in Sri Ganganagar in Rajasthan top the customer service score by receiving the highest 5-rated orders per capita,” the company informed.

Zomato NRAI
Zomato in a smartphone device. Pixabay

Interestingly, as many as 23,000 Zomato partners deliver food on bicycles and over 50,000 or 22 per cent are pursuing education while working as a delivery partner with the online food aggregator.

Indore witnessed a delivery partner earning a tip of Rs 5,000 on a single order that cost over Rs 1 lakh whereas a restaurant named Night Kitchen in Kolkata delivered an order worth Rs 97,883.

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Raipur has a delivery partner who has travelled 28,660 kms for delivering food in 2019.

The food delivery platform currently offers services from 1.5 lakh restaurants in India. Globally, it is present in over 10,000 cities. (IANS)