Wednesday January 29, 2020
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Zomato Lays off 541 People, Blames it on Automation

However, Zomato is hellbent on carrying on with its plans to make its Gold programme now available for delivery

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zomato, NRAI
Founded in 1982, the NRAI represents the interests of over 5 lakh restaurants. Pixabay

Food delivery platform Zomato on Saturday said that it has laid off 541 people — 10 per cent of the company’s strength — across customer, merchant and delivery partner support teams.

The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement.

“While this has been a painful decision, to make the transition smoother, we have extended between two-month months severance pay (based on tenure), family health insurance cover (till the end of January 2020) and career fair opportunities with companies,” said Zomato.

The company, which is at the loggerheads with the National Restaurant Association of India (NRAI) over deep discounts in its fine-dining Gold programme, claimed it has improved the speed of service resolution and now only 7.5 per cent of its orders need support (down from 15 per cent in March).

“Over the last few months, we have seen our technology products and platforms evolve and improve significantly. This has led to an overall reduction in direct order-related support queries,” said the company.

Zomato NRAI
Zomato in a smartphone device. Pixabay

Zomato said it hired over 1,200 people across functions (excluding its last-mile delivery fleet) and another over 400 off-rolls positions, and is currently hiring in technology, product and data sciences teams.

The company is planning to introduce its Gold programme across multiple cities on its delivery platform.

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The NRAI said on August 30 that there is an in-principle agreement between the association and the two major online delivery platforms, Zomato and Swiggy, to resolve the issues of the industry including deep discounts.

However, Zomato is hellbent on carrying on with its plans to make its Gold programme now available for delivery. (IANS)

Next Story

Australian Open 2020 Staff Wears Recycled Polyester T-Shirts From India

Tirupur Connection has been making apparel from the recycled fiber blended with waster cotton for a while and was kind enough to share these resources with the Australian Open

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Australian
It seems like the Australian Open is one of the first championships to take this movement seriously enough to bring about actual changes. In AO 2020 all the staff is wearing recycled polyester coming from India. Pixabay

The Australian Open 2020 will last until February 2, but this championship has already turned out to be extremely interesting and rich in top news and unique interesting facts specific to this year. While the players and the outcome of the matches are the most important part of every single tournament, it is equally important that the championships and people who make them happen are working on improving themselves every year.

The sustainability movement has been growing this past year and the talk about promoting more ethical and climate-friendly practices has become more frequent. People now expect that the companies they work for or support will have the necessary regulations and will follow sustainable practices. The companies hosting and organizing important sporting events are no exception. In fact, the pressure us on powerful firms and enterprises to take action and become leaders in this direction. This attitude will likely become even more common among big companies and championships and we will see that as a normal thing soon enough but before that can become a reality Australian Open 2020 decided to take the first step.

Promoting ethical practices

It seems like the Australian Open is one of the first championships to take this movement seriously enough to bring about actual changes. In AO 2020 all the staff is wearing recycled polyester coming from India. Tirupur connection is the company behind these t-shirts and it is a Tirupur based company that has contributed 25,000 100% recycled polyester garments to Australia. The t-shirts are made specifically from Polyethylene Terephthalate bottles, something that the company specializes in. Tirupur Connection has been making apparel from the recycled fiber blended with waster cotton for a while and was kind enough to share these resources with the Australian Open. AO is setting an example of how to promote ethical practices not only by talking about the necessity of change but also through their actions.

T Shirt Template, Blank Shirt, T Shirt, T Shirt Design
The t-shirts for Australian Open are made specifically from Polyethylene Terephthalate bottles, something that the company specializes in. Pixabay

Not only will this move promote the Australian Open as a tournament that cares about the environment, it will also send a message that the championship cares enough about its fans to listen to their concerns. 

Responsibility of big companies

Tournaments like these have the power to send important messages to all the people watching. AO decided to actually do what other companies and tournaments are preaching and to promote sustainability through that actually work. It is very important that these big companies and entities take the first step towards making a change since they are most likely the ones in power to actually be able to afford such major changes. The fact that fully recycle clothing is easily accessible is an important factor to promote.

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And while there are sustainable brands in Australia as well the country and the championship decided to support India on this one. This is also a very gracious move on the tournaments part and will likely earn it even more sympathy.