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In a global-first move, ride-hailing major Uber and Meta-owned messaging platform WhatsApp on Thursday announced that people in India can now book an Uber ride via the company's official WhatsApp chatbot. The service is being rolled out on a pilot basis in Lucknow first, and will soon be expanded to other cities in the country.
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"We want to make it as easy as possible for all Indians to take an Uber trip. We are thrilled at this global-first integration for Uber, and look forward to rolling it out across India," said Nandini Maheshwari, Senior Director, Business Development, Uber APAC.
Built on WhatsApp Business Platform, the partnership will expand access to Uber's mobility services in one of the company's largest international markets.
Also Read : How to get an internship under Uber India
Currently, the option to book a ride via WhatsApp will only be available in English but it will be expanded to other Indian languages soon. "The Uber experience on WhatsApp is simple, familiar, and relatable for users and has the potential to accelerate adoption of Uber with a new category of riders in India," said Abhijit Bose, Head of WhatsApp India.
With this integration, riders will no longer need to download or use the Uber app. WhatsApp users can book an Uber ride through three simple ways: messaging to Uber's business account number; scanning a QR code; or clicking a link directly to open an Uber WhatsApp chat.
Built on WhatsApp Business Platform, the partnership will expand access to Uber's mobility services in one of the company's largest international markets.Unsplash
They will be asked to provide pickup and drop off locations. Users will receive upfront fare information and the driver's expected time of arrival. "Riders get the same safety features and insurance protections as those who book trips via the Uber app directly," the company said.
They will be informed of the name of the driver and license plate of the driver on booking; be able to track the location of the driver en route to the pickup point and be able to speak to the driver anonymously using a masked number.
If the user selects the "emergency" option while on the trip, they will receive an inbound call from Uber's customer support team. Uber riders will also have access to its safety line number to call, if needed, until 30 mins after the trip ends. (IANS/SP)
(Keywords : WhatsApp, Uber, India, Lucknow, languages, rider, driver, cab, booking.)
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Ride-hailing major Uber has provided 10 million (one crore) rides and deliveries of food globally to healthcare workers, seniors, and others in need, free of charge in 2020 so far, the company said on Wednesday.
The company’s annual analysis – ‘A Look Back at 2020: Year in Review’ also revealed that, in India, they have committed 180,000 free rides to state/local governments. They also partnered with the National Health Authority of India (NHA) to provide 100,000 free rides to healthcare workers.
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“We wanted to stand in solidarity with the government and committed to moving what mattered most: serving frontline healthcare workers, facilitating essential trips for citizens, and keeping vital supply chains moving,” Prabhjeet Singh, President, Uber India, and South Asia said in a statement.
The report revealed that the company also allocated $50 million globally to purchase health and safety supplies for drivers across the world. “India, we are distributing over three million masks and 200,000 bottles of disinfectants and 200,000 bottles of sanitizers to drivers, free of cost,” the company said.
According to the report, Uber has also provided $24 million in financial assistance for drivers and delivery people around the world who needed to stop earning on the Uber app due to Covid-19. In India, they completed 100,000 plus orders through Uber’s last-mile delivery service, keeping vital supply chains moving during the lockdown.
The company also facilitated essential trips to hospitals, pharmacies, and clinics during the lockdown and completed 45,000 plus trips on Uber Essential in India. The findings also showed that Delhi/NCR emerged as a top 10 global trips market for Uber in the month of September.
Globally, Uber has pledged to become a fully zero-emission platform by 2040 and in India, has committed to scaling up to 3,000 electric vehicles and E-rickshaws on the platform by the end of 2021. (IANS)
Uber – the business that started when two young men had trouble finding a cab on a snowy evening. What began as just an idea of letting one hail a cab with one’s smartphone is now revolutionizing the transport facility across the globe. Whether it’s a ride or a sandwich, Uber provides you with everything at a tap of a button.
What are the types of internships at Uber and who are eligible to apply?
Uber offers internships to students of engineering, BBA, MBA, Ph.D., and related disciplines for a period of 2-6 months across their offices in Mumbai, Ahmedabad, Delhi-NCR, etc. Engineering candidates can go for software development and data analysis profiles while management students can go for internships in operations, marketing, and business development. Ph.D. candidates generally work in research-oriented fields such as UX research, statistical analysis, and data science. Graduates also have the opportunity to work in customer support, law, design, and content writing. Uber offers a competitive stipend ranging from 10-30K depending on the profile.
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How to apply for an Uber internship?
- Online application – Apply online on the Uber careers portal. As a part of Uber’s application process, you can either share your LinkedIn profile with the recruiter, upload your resume in a PDF format, or enter your details manually.
- Internshala – Uber posts its internship across various profiles on Internshala year-round. You can just answer a simple ‘Why should you be hired?’ question and apply for Uber internships.
- Emailing the HR – You can connect with Uber employees on LinkedIn or Facebook and ask them to provide you with the email id of the HR.
- Campus recruitment – Uber hires interns from select few colleges like DTU, IIMs, and IITs.
What after applying to an internship in Uber?
Uber’s recruitment process involves a resume screening after which students have to take an online Uber analytics test which has a cut-off of 70%. The test involves around 20 questions based on MS-Excel and given data-sets to evaluate your critical thinking along with some subjective questions that you have to answer from a user’s and a marketer’s perspective. If you’re applying for a data analytics profile, the test will include questions based on data mining and situational analysis.
This is followed by a telephonic interview with Uber’s HR executive wherein you are asked general questions about your educational background, interests, the skills mentioned in your resume, and your previous work experiences. Some sample questions are:
- Tell me about yourself.
- How would you train the partners if you have to get them on board on an urgent basis?
- How did the operations (or the department you’re applying for) department function at your previous workplace/internship?
After this, you are called for a face-to-face interview with the departmental head wherein you are evaluated on your technical as well as behavioral skills. For management profiles, a group discussion on a topic related to a business model at Uber, for instance – ‘The pros and cons of a surge in Uber’, maybe conducted instead of the interview.
This is the most crucial interview which consists of questions from your past internship experience, Uber products, and some situational questions like:
- What was the most frequent issue at your previous work and how did you overcome it?
- If a customer faces inconvenience due to an operational issue, how would you manage the situation?
- How would you encourage more people to use Uberpool?
- Why did you decide to move forward with this role?
If you’re applying for a software profile, the recruiter will evaluate your knowledge of SQL, list manipulations, data sorting, hash tables, Linux commands, etc. You’ll also be given coding problems such as –
- Imagine you’re an Uber driver and begin in the mid of a non-matrix. Write a code that lets you pick up the most riders in your vicinity.
- How would you implement a rate limiter?
- How would you flatten a nested list of integers?
The last and deciding face to face interview is with the general manager. This is more of a conversation than an interview where the GM tells you about the intricacies of your role, how they run different campaigns, and how different departments at Uber function. He/she will ask you for your opinions on the various strategies they have and the service their competitors provide. You may also be given some case studies such as that of a tiffin delivery system or a waffle shop and would be asked to explain their operational flow and to give suggestions to make them more efficient.
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What to expect once your Uber internship starts?
Get ready to work in a fast-paced environment. The usual work hours during an internship at Uber are 40-50 hours per week; however, you might have to spend some extra time to finish up your work and meet the deadlines. But, don’t worry, the managers are friendly and the workplace is pretty chilled out. Software development interns are paired with an onboarding buddy who helps them navigate the codebase and internal systems. Most Uber internships also come with a pre-placement offer.
Word of advice from ex-Uber interns:
- Have a clear understanding of the business model of Uber. Read up on recent news, articles, and case studies online. Also, read issues related to taxi aggregators.
- Participation in hackathons, coding challenges, and previous internship experience will give you an edge in the interview.
- The interviewers test you on your ability to think on your feet, so be logical and quick with your answers.
A couple of pro-tips:
- Get familiar with their product in and out and pitch any ideas that you have for Uber in the interview.
Courtesy: Sarvesh Agrawal is the Founder and CEO of Internshala, an internship and training platform (internshala.com)
(Disclaimer: The article is sponsored, and hence promotes some commercial links.)
After Bengaluru and Hyderabad, the ride-hailing major Uber on Monday launched a PIN-dispatch feature at the Indira Gandhi International Airport which will give riders a one-time PIN upon requesting a trip, thus reducing wait times.
Now, when riders request an UberGo at the IGI international airport in the capital, they will receive a unique 6-digit PIN which will be used to match them to the first available driver at the pickup zone, reducing waiting times to almost zero.
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“The users just need to request an UberGo trip to receive a 6-digit personal identification number (PIN). Walk to the Uber pickup zone, and join the line. Share the unique PIN with the first available driver. Verify vehicle and driver details before you get into the vehicle,” the company said in a statement.
For a safe and secure experience, the riders will also receive the driver and vehicle details for additional verification checks.
Uber initially launched the PIN-dispatch feature at Bengaluru and Hyderabad Airports, resulting in an 80 percent reduction of wait times and improved traffic flow at the dedicated pickup areas.
Earlier this month, Uber deployed 100 e-rickshaws across 26 Delhi Metro stations for the last-mile connectivity as well as short-distance commutes. (IANS)