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Hospitality industry will come up with new norms in a post COVID world. Pixabay

As the Indian hotel industry gears up to reopen from June 8, players in the field are reimagining ways to serve customers, giving utmost importance to hygiene standards and contactless services. Veterans feel that the sector is going to get re-defined and “touchless hospitality” is the future. Keeping this in mind, hoteliers are remodeling their standard operating procedures towards providing greater care and ensuring a safe environment for their guests.

Thermal screening at entry gates, display of ‘safe’ status in Arogya Setu app for staff and guests, wearing of masks, disinfecting hotel vehicles, disinfecting guests luggage, touchless check-in and check-out option via official website/mobile app, and disinfecting rooms are some of the common safety and hygiene measures undertaken by hotels.


Roseate Hotels and Resorts has launched an initiative called ‘Care by Roseate’ to make their patrons comfortable with availing hospitality services in the new normal, post lockdown scenario. In addition to the above mentioned safety measures, the hotel chain would also follow an alternate room occupancy policy to maintain social distancing. Housekeeping staff would wear Personal Protection Equipment (PPE). Delivery and clearance of room service orders would be just outside the hotel room entrance. It also started providing live kitchen access to its customers via camera.

Dr. Ankur Bhatia, Executive Director Bird Group that owns Roseate Hotels and Resorts, tells IANSlife: “We at Roseate Hotels and Resorts firmly believe that in the hospitality industry, we need to constantly reinvent ourselves according to the needs of our guests and stay ahead of the game. We are proud of the fact that Roseate Hotels & Resorts is the first hotel chain in India to implement its new initiative ‘Care by Roseate’ across its six hotels in partnership with its sister company Bird Apps.” Sarovar Hotels & Resorts has announced each of its properties will have a designated person who will be the ‘Covid 19 Coordinator’ to ensure the proper process is laid down and followed. There will be sodium hydrochloride solution put in floor mats for disinfecting shoes. Rooms are going to be serviced only once daily and in the absence of the guests.


Housekeeping staff would wear Personal Protection Equipment (PPE). Delivery and clearance of room service orders would be just outside the hotel room entrance. Pixabay

Ajay Bakaya, Managing Director of Sarovar Hotels & Resorts, informed: “We are also engaging our guests online and asking them for their preferences, including pre-ordering meals to reduce touch points as much as possible.” The Leela Palaces, Hotels and Resorts also announced the launch of its initiative ‘Suraksha’ in partnership with Bureau Veritas India to develop and validate additional protocols and sanitisation procedures. These protocols will be reviewed regularly and certified by a team of hygiene experts from Bureau Veritas, India who will also contribute towards raising the level of awareness as well as provide training to associates as these initiatives get implemented across the brand’s entire portfolio.

Indian Hotels Company (IHCL) is working in close consultation with its longstanding global partners, who are pioneers in providing smart sustainable solutions for cleanliness and hygiene for the hospitality industry. Puneet Chhatwal, MD and CEO, Indian Hotels Company (IHCL), said: “The challenges we face are unprecedented, but we believe the best way for us to demonstrate our commitment is to give our guests and associates the assurance of exacting standards of safety and hygiene.”

Also Read: Joining Hands For A Better Future

Ritesh Agarwal, Founder and Group CEO, OYO Hotels & Homes, said: “We are excited and prepared to host guests with the new sanitized stay experience. At OYO, our topmost priorities are maintaining the health, hygiene and well-being of our guests and staff. Right from our app to hotel teams, we are working to ensure proper sanitisation of hotels as well as maintaining social distancing with the guests. We are displaying a ‘Sanitised Stays’ tag for properties that clear background audit checks for sanitisation, hygiene, and protective equipment. We along with our asset partners, look forward to delivering a safe, secure and comfortable experience for our guests.” (IANS)


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The aim of the book is to teach children that families can exist in different forms, and show them how to accept the diversity in family backgrounds.

By Siddhi Jain

Delhi-based author Pritisha Borthakur is set to release her new book, 'Puhor and Niyor's Mural of Family Stories'. The 1,404-word children's book was put together to address a new kind of societal debacle in the family system. The author says the aim is to teach children that families can exist in different forms, and show them how to accept the diversity in family backgrounds.

The author who named the book after her twin sons -- Puhor and Niyor -- is a parent who has seen and heard the tales of ridicule and discrimination suffered by many in India and beyond. She says the book is an artistic illustration for kids that details how different families can live and coexist. Whether it's children with two dads or two moms, children with a single dad or single mom, and even multiracial family units, Borthakur's book teaches love, understanding, and compassion towards unconventional families.

Beyond race, gender, color, and ethnicity which have formed the bases for discrimination since the beginning of time, this book aims to bring to light a largely ignored issue. For so long, single parents have been treated like a taboo without any attempt to understand their situations; no one really cares how or why one's marriage ended but just wants to treat single parents as villains simply for choosing happiness and loving their children.

Homosexual parents, a relatively new family system, is another form that has suffered hate and discrimination for many years. Pritisha emphasizes the need to understand that diversity in people and family is what makes the world beautiful and colourful. 'Puhor and Niyor's Mural of Family Stories' is a firm but compassionate statement against all forms of discrimination on the bases of sexual identity, gender, race, and even differences in background

four children standing on dirt during daytime 'Puhor and Niyor's Mural of Family Stories' is a firm but compassionate statement against all forms of discrimination on the bases of sexual identity, gender, race and even differences in background. | Photo by Ben Wicks on Unsplash


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Clean and maintained hands boost confidence in daily life activities.

If you feel that clean and well-groomed hands are just an essential prerequisite for women, you might like to think twice. Men should equally pay attention to their hands because our hand houses 1,500 bacteria living on each square centimeter of its skin. You can easily assume what havoc it can create in our body because in India we have the culture of eating with our hands and spaces beneath nails can become breeding heaven for germs. Moreover, clean and maintained hands boost confidence in their daily life activities. Therefore, it's important to keep your hands clean irrespective of your gender by washing or sanitizing at regular intervals. And, to keep them groomed, you don't have to visit a salon.

Rajesh U Pandya, Managing Director, KAI India, gives easy and completely doable tips to follow at home:

* Refrain from harsh soaps: You should be mindful of the soap you are using to wash your hands. Your soap can have a moisturizing element in it like aloe vera or shea butter. Ensure that you're washing your hands with normal water as hot water can make your hand's skin dry and scaly.

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Bitcoin has become an essential crypto asset in modern portfolios and investment funds.

Bitcoin has become an essential crypto asset in modern portfolios and investment funds. The confidence generated in this cryptocurrency will depend a lot on the diversification that companies make in their balance sheets in Bitcoin and the increase of institutional investors that allocate a percentage of their funds in this crypto. American fund manager Cathie Wood makes some interesting predictions, both in the rise that the Bitcoin price will experience in the next 5 years, suggesting these institutional investors allocate 5% of their funds; this will help leverage the Bitcoin market.

Bitcoin will grow by a tenfold

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