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Middle East situation like India before Independence


New Delhi: Middle east region expert Vali Nasr compared the existing situation in the region to the situation of Indian sub continent before independence. He said this situation is because of sectarianism and legacies of colonialism.

“Colonialism not only decided maps of the modern Middle East, but also fostered sectarianism in the internal structures it set up the Alawites in Syria, the Christians in Lebanon under the French, and so on.

“Colonialism and sectarianism conflicted with secular nationalism… sectarianism in the Middle East was like communalism in India during its freedom struggle and can be understood the same way… the issue of majority and minority rights,” Nasr, the dean of the School of Advanced International Studies at US’ Johns Hopkins University, said in an interview during his India visit for the Jaipur Literature Festival.

“The violence in Iraq is similar to the violence seen during the Partition of India,” he said.

Nasr, a Foreign Policy advisor to the Barack Obama regime (2009-11) and a scholar on politics and Islamic activism in the Arab world, as well as Iran and Pakistan, and sectarian identity in Middle East politics, notes sectarianism, between Sunnis and Shias, was not on points of theology but on distribution of power.

This was especially relevant in countries like Iraq and Bahrain which had Shia majorities but without any power, he noted, adding the American invasion of Iraq in 2003 and then the Arab Spring further opened the door to sectarianism.

“The Arab Spring began a demand for democracy but what after that? That is the key issue,” said Nasr, citing another parallel with the Indian subcontinent’s example where the struggle against British rule also saw a bitter contest between the Congress and the Muslim League on the shape and nature of the political dispensation to follow.

The author of “The Shia Revival How Conflicts within Islam Will Shape the Future” (2006) when the community seemed to be on an upswing with huge political gains in Iraq after Saddam Hussein’s overthrow, Nasr contends rise of groups like the Islamic State is among attempts by Sunni hardliners to reverse Shia Iran’s gains in Iraq. But this comes at a time when Iran, long seen by the western world as the source of instability in the Middle East, is now being needed to manage the same instability, he said.

This image of Iran stemmed from the historic Shia-Sunni conflict, which however took shape of a proxy war after the 1979 Iranian Revolution raised a Shia threat for Sunni powers, especially Saudi Arabia which has had a relationship with the US, predating the US-Israel alliance.

“This proxy war between Shias and Sunnis, or between Iran and Saudi Arabia, even extended to south Asia and is still going on in Pakistan,” said Nasr, who also spent some time in the sub-continent in the late 1970s and experienced the sectarian hostility as far away in Lucknow, considered a bastion of Shia culture and faith.

Nasr, who also wrote “Mawdudi and the Making of Islamic Revivalism” (1996), noted the founder of the Jamaat-e-Islami and a proponent of propagating “true” Islam was not violent himself, but his “children have become more intolerant”.

On Iraq, he noted Shias and Sunnis look on its post-2003 politics differently the former see it as the first modern Shia Arab state, but the latter were disturbed at the loss of a country that contained the Shia “threat” and through the US, seen as their reliable ally against Khomeini’s Iran.

Matters were further complicated by the Arab Spring “which did to several Arab states what the US Army had done to Iraq broke down the state”, he said, noting the implosion in several authoritarian Sunni states, taken to its logical conclusion of democracy and elections would have disturbing consequences for Sunnis, especially in places like Bahrain given Iraq’s example.

“That is why the IS, which is trying to roll back Iranian gains in Iraq, and wrest Syria for the Sunnis, has struck a political resonance with its goal of a Sunni caliphate,” said Nasr.(IANS)(image: thesimmonsreview.com)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.