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AI-based Data Analytics by Jio and Guavus

Jio partners with Guavus for AI-based data analytics

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Jio.
Jio is one of the world's largest and fastest growing data service operators with more than 30 crore subscribers. Pixabay

Telecom and mobile data major Reliance Jio has partnered with California-based Guavus for artificial intelligence (AI) driven data analytics which would help enhance Jio’s services to its customers and also address critical service operations.

“Guavus’ AI-based solutions will provide real-time customer experience analytics, predictive analytics to automate network troubleshooting and key marketing insights to Jio. As a result, Jio will be able to offer superior service to its customers while addressing critical service operations with intelligent automation,” a joint statement by Jio and Guavus said on Thursday.

Jio is one of the world’s largest and fastest growing data service operators with more than 30 crore subscribers. The Indian service provider, which has disrupted the market with its affordable data plans and unlimited calling benefits, provides digital experiences ranging from data services on smartphones, to gigabit Internet at home, along with a portfolio of media offerings and IoT devices such as smart speakers and switches for the smart home.

Commenting on the partnership, Anish Shah, President of IT, Reliance Jio, said: “Our networks generate 4 to 5 petabytes of data each day. If this data can be properly analysed in real-time using big data analytics and predictive analytics techniques, we can both improve the health of our network through intelligent automation and offer multiple, customised personal services to our customers.”

Jio
Reliance Jio has partnered with California-based Guavus for artificial intelligence (AI) driven data analytics which would help enhance Jio’s services to its customers and also address critical service operations. Pixabay

“Guavus’ solutions enable us to do this. We can make data-driven decisions that allow us to deliver a great experience to our customers while bringing intelligent automation to our operations,” he said.

Guavus is involved in AI-based big data analytics and machine learning innovation, driving digital transformation in major telecom service providers in the world.

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“Our teams will be able to take advantage of a ‘self-service’ platform to build custom analytics applications that are tied very closely to their areas of the business and to deliver quality new products much faster,” said Kiran Thomas, President, Reliance Industries.

Anukool Lakhina, Guavus’ founder and President, said: “The rapid growth, range and affordability of Jio’s service offerings and their innovative use of AI and analytics is transformative for their customers and India. We’re thrilled to be partnering with Jio to provide the AI and analytics foundation for the digital services revolution in India.” (IANS)

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Jio Mobile Service Gone to the Dogs?

All the bonanza of offers is short-lived. JIO is now no more the same

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Jio
The most remarkable thing that came about after Jio entry is that it drastically brought down the tariff. Wikimedia Commons

 BY SALIL GEWALI

People were overjoyed when Jio Reliance came with a bang and offered “free” internet service along with free unlimited calls. Its app was very attractive having a lot of features. All this generosity was for the purpose, as the bait to catch the big fish. Many were envious of Jio-users watching their favorite songs or videos just at a click — so smooth, so seamless. It was an unprecedented shower of entertainment for the mobile freaks. Maybe in a time period of less than two years, this JIO gobbled up all the customers of major players in the field. So much so that his own brother’s company – “Reliance Communication” received a death blow. This Reliance Communication has allegedly defrauded lakhs of its customers by not “refunding” the security deposits till the date.

Jio
In Frame: Indian Business Tycoon the chairman, managing director, and largest shareholder of Reliance Industries Limited also, the founder of Reliance Jio Mr. Mukesh Ambani along with wife Nita Ambani.

One wonders what kind of laws we have in the country that protect the defaulted company/owner from being punished while common men will directly be pulled up and sent to jail for such deliberate crime. JIO also dealt a crippling blow to Government-run BSNL and Aircel. Most of their customers have migrated to JIO. The most remarkable thing that came about after Jio entry is that it drastically brought down the tariff. One who used to recharge the cellphone with a whopping Rs 1500 to Rs 3000 now can recharge with just Rs 399/- and make unlimited calls and use the internet for about three months. It became possible due to internet-based 4G technology.

Jio
People were overjoyed when Jio Reliance came with a bang and offered “free” internet service along with free unlimited calls. Its app was very attractive having a lot of features. All this generosity was for the purpose, as the bait to catch the big fish.

 But all this bonanza of offers is short-lived. JIO is now no more the same. It has virtually lost its initial fervor and earnestness to serve the customers. What is really disgusting now is that its tall promises have only turned out to be hollow. People hardly can download/upload their important files. There are many areas where users can’t check their emails nor can they respond to phone calls. It does not mean that the service of other companies – like Vodafone and Airtel, BSNL, is better. They have equally made their customers unhappy. Here the tragedy is that where will we turn to for the better service. So far there is none in sight. Moreover, we have already become “depended” on the mobile set. The cell phones have excessively overpowered our minds. We can’t do away with them.  We are incessantly distracted by “silly temptation” to check how many likes our FB posts have received. All our happiness rests on all this frivolous stuff. No kidding, if the mobile companies have stolen our hard-earned money, the mobile phones have stolen our peace of mind. We are double losers.

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Salil Gewali is a well-known writer and author of ‘Great minds in India’. Twitter: @SGewali