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Microsoft Cannot Recover Files Deleted by Windows 10 Update

The Windows 10 October 2018 update rolled out globally on October 2

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Hackers bleeding large Indian firms by $10 mn on average each year: Microsoft. (Wikimedia commons)

Despite claims by a company executive that Microsoft tech support has the tools to help users recover the files deleted by the “Windows 10 October 2018” update, users have not yet been able to avail the facilities, a media report said.

Microsoft on Saturday paused the roll-out of the software update after several users complained that installing the update was wiping off their data.

Later in the day, the head of the Windows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance.

But the Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday.

Numerous users who called the support number were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.

Microsoft
A sign for Microsoft is seen on a building in Cambridge. VOA

On Saturday, Microsoft advised users who manually downloaded the update to not “install it and wait until new media is available”.

“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers,” the post added.

Earlier, some users complained that the update wiped out their profiles, including documents and photos.

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An alarming number of users took to social media forums and Microsoft’s own support website to complain about the issue.

The Windows 10 October 2018 update rolled out globally on October 2. (IANS)

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AI Helping Differently-abled to Become More Independent: Microsoft

The showcase will feature technology-based projects from non-profit organisations, assistive technologies developed by leading technology companies, Microsoft partners as well as Microsoft solutions, the company added

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Microsoft, Taiwan AI
A man walks past a Microsoft sign set up for the Microsoft BUILD conference at Moscone Center in San Francisco, April 28, 2015. VOA

Cloud and Artificial Intelligence (AI) solutions are empowering differently-abled people with tools that support independence and productivity, a top Microsoft executive said here on Friday.

The software giant last year launched its five-year, $25 million “AI for Accessibility” programme that harnesses the power of AI to amplify human capability for the more than one billion people around the world with a disability.

“At Microsoft, we believe there are no limits to what people can achieve when technology reflects the diversity of everyone who uses it,” Sriram Rajamani, Managing Director, Microsoft Research India, said on the inaugural day of the two-day “Accessibility Summit – Empowering for Inclusion” here.

Real time speech-to-text transcription, computer vision capabilities and predictive text functionality are just a few examples of how AI is useful to people with disabilities.

Microsoft
Logo of Microsoft outside it’s office. Pixabay

Inaugurating the summit, Shakuntala Doley Gamlin, Secretary, Department of Empowerment of Persons with Disabilities at the Social Justice and Empowerment Ministry, said that a strong public-private partnership can go a long way in empowering the differently-abled with equal access and opportunity.

Microsoft hosted the summit in collaboration with the National Association of the Deaf and National Centre for Promotion of Employment of Disabled People (NCPEPD), a non-profit organisation.

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The two-day conference will also combine a rich mix of master classes and access to Microsoft’s “AI for Accessibility” resources for the developer community with a showcase of inclusive technology, Microsoft said.

The showcase will feature technology-based projects from non-profit organisations, assistive technologies developed by leading technology companies, Microsoft partners as well as Microsoft solutions, the company added. (IANS)