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Microsoft Cannot Recover Files Deleted by Windows 10 Update

The Windows 10 October 2018 update rolled out globally on October 2

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Hackers bleeding large Indian firms by $10 mn on average each year: Microsoft. (Wikimedia commons)

Despite claims by a company executive that Microsoft tech support has the tools to help users recover the files deleted by the “Windows 10 October 2018” update, users have not yet been able to avail the facilities, a media report said.

Microsoft on Saturday paused the roll-out of the software update after several users complained that installing the update was wiping off their data.

Later in the day, the head of the Windows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance.

But the Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday.

Numerous users who called the support number were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.

Microsoft
A sign for Microsoft is seen on a building in Cambridge. VOA

On Saturday, Microsoft advised users who manually downloaded the update to not “install it and wait until new media is available”.

“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers,” the post added.

Earlier, some users complained that the update wiped out their profiles, including documents and photos.

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An alarming number of users took to social media forums and Microsoft’s own support website to complain about the issue.

The Windows 10 October 2018 update rolled out globally on October 2. (IANS)

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Microsoft Knockout: Why AWS CEO Must not Lose His Cool

Currently, 7,000 government agencies, 10,000 academic institutions and 25,000 nonprofits are using various AWS services worldwide

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Microsoft, Taiwan AI
A man walks past a Microsoft sign set up for the Microsoft BUILD conference at Moscone Center in San Francisco, April 28, 2015. VOA

BY NISHANT ARORA

As the CEO of a $36 billion enterprise that leads the global infrastructure Cloud market with over 175 services — more than any other Cloud vendor — Andy Jassy is deeply hurt at the Microsoft’s $10 billion Pentagon Cloud win and is leaving no stone unturned to criticise the company, despite knowing the fact that a “significant political interference” killed the chances of Amazon Web Services (AWS) which was a favourite to seal the deal.

At the AWS “re: Invent” conference attended by over 60,000 people in Las Vegas last week, Jassy went after the Satya Nadella-run company at several occasions, criticising its licensing practices and making a pitch for open-source Linux operating system over Windows.

Limiting the attack on its old Cloud rival Oracle in just one slide during his keynote presentation, Jassy’s target was Microsoft all over, and the aim was to begin strides towards $3.7 trillion enterprise IT market where Microsoft has a lion’s share.

“If you look at Windows, 57 per cent of Windows in the Cloud runs on AWS operating system rather than Azure. You see this return to the ways of old from Microsoft where they’re not prioritising what matters to you guys, the customers. People are sick and tired of being pawns in this game,” said the AWS CEO.

Surprisingly, Jassy did not attack Microsoft Azure directly but its Windows and SQL Server software in the Cloud using existing licenses.

Later in the news conference, he again touched upon the subject and slammed Microsoft, this time clearly citing “significant political interference” in the US government’s decision to award the JEDI (Joint Enterprise Defence Infrastructure) contract to Microsoft.

If we look at the facts, there is not stopping Windows.

More than four years after its release, Windows 10 has passed 50 per cent in market share, meaning every other desktop computer is now running Microsoft’s latest operating system.

Windows (including older versions) has a massive 87.8 per cent global share while Linux has a poor 1.72 per cent market share worldwide. Mac OS has over 10 per cent market share globally.

Microsoft has revealed that there were more than 900 million devices running on Windows 10 and the company is edging closer to its 1 billion mark by 2020.

Riding on its commercial Cloud and Office business, Microsoft posted $33.1 billion in revenue with $10.7 billion in net income (an increase of 21 per cent) for its first quarter of fiscal year 2020.

Amazon, Web, Services
AWS is the Cloud arm of retail giant Amazon. Pixabay

Revenue in Intelligent Cloud was $10.8 billion and increased 27 per cent. Server products and cloud services revenue increased 30 per cent, driven by Azure revenue growth of 59 per cent.

Office Commercial products and cloud services revenue increased 13 per cent, driven by Office 365 Commercial revenue growth of 25 per cent.

On the other hand, Jassy thinks that in 2020, about 80 per cent of the workloads deployed will be Linux workloads.

“We see a lot of monetisation decisions around moving Windows to Linux. And this has been happening for several years now. There’s such a vibrant community around Linux and we’re finding that all the features and all the security things happen much quicker than with OS like Windows,” Jassy told the gathering.

The truth is: His public rant against Microsoft’s enterprise IT business does not hold good as it is way ahead in this business than AWS.

AWS’s forte is Cloud and related domains where Microsoft Azure is fast growing.

AWS now spans 69 Availability Zones within 22 geographic regions around the world and has announced plans for 13 more Availability Zones and four more AWS Regions in Indonesia, Italy, South Africa and Spain.

According to Gartner’s Infrastructure-as-a-service (IaaS) market segment share globally, AWS is far ahead in this segment with 47.8 per cent share, followed by Microsoft at 15.5 per cent, Alibaba at 7.7 per cent and Google at a mere 4 per cent.

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Currently, 7,000 government agencies, 10,000 academic institutions and 25,000 nonprofits are using various AWS services worldwide.

Jassy just needs to be doing where he is good at: Reinventing new Cloud strategies.

Entering OS or other business verticals where Microsoft is a distinguished leader won’t serve any purpose, that too because one big Cloud deal has been lost owing to “a sitting US President who is willing to share openly his disdain for a company and the leader of that company” and not because Microsoft was a better option than AWS. (IANS)