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Microsoft Cannot Recover Files Deleted by Windows 10 Update

The Windows 10 October 2018 update rolled out globally on October 2

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Microsoft not ready to recover files deleted by Windows 10 update: Report. (Wikimedia commons)
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Despite claims by a company executive that Microsoft tech support has the tools to help users recover the files deleted by the “Windows 10 October 2018” update, users have not yet been able to avail the facilities, a media report said.

Microsoft on Saturday paused the roll-out of the software update after several users complained that installing the update was wiping off their data.

Later in the day, the head of the Windows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance.

But the Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday.

Numerous users who called the support number were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.

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A sign for Microsoft is seen on a building in Cambridge. VOA

On Saturday, Microsoft advised users who manually downloaded the update to not “install it and wait until new media is available”.

“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers,” the post added.

Earlier, some users complained that the update wiped out their profiles, including documents and photos.

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An alarming number of users took to social media forums and Microsoft’s own support website to complain about the issue.

The Windows 10 October 2018 update rolled out globally on October 2. (IANS)

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Microsoft Launches ‘Surface Laptop 2’ In China

Refreshing its Surface laptop line-up, Microsoft in a New York event announced four new products

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A man walks past a Microsoft sign set up for the Microsoft BUILD conference at Moscone Center in San Francisco, April 28, 2015. Microsoft says it’s requiring its U.S. suppliers to offer their employees at least 12 weeks paid leave to care for a new child. The company announced the new parental leave policy Thursday. VOA

Microsoft on Monday unveiled a blush coloured “Surface Laptop 2” only for the Chinese market.

The company launched the device with a black-finish in New York globally on October 2.

“Excited to be in Beijing today to share our newest products in China. Especially ‘Surface Laptop 2’ in blush colour. A finish developed exclusively for China,” tweeted Panos Panay, Chief Product Officer, Microsoft.

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A sign for Microsoft is seen on a building in Cambridge. VOA

The Surface Laptop 2 offers a premium design, PixelSense Touch Display, and best-in-class keyboard and trackpad, without sacrificing the 14.5 hours of battery life.

Priced at $999, Surface Laptop 2 comes with 8th Gen Intel processor.

Also Read: Dell Unveils New Gaming Laptops And AIOs In Its Inspiron Series

Refreshing its Surface laptop line-up, Microsoft in a New York event announced four new products — Surface Pro 6, Surface Studio 2, Surface Laptop 2 and first-ever Surface Headphones — along with new innovations in Windows and Office 365. (IANS)

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