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Microsoft Cannot Recover Files Deleted by Windows 10 Update

The Windows 10 October 2018 update rolled out globally on October 2

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Hackers bleeding large Indian firms by $10 mn on average each year: Microsoft. (Wikimedia commons)

Despite claims by a company executive that Microsoft tech support has the tools to help users recover the files deleted by the “Windows 10 October 2018” update, users have not yet been able to avail the facilities, a media report said.

Microsoft on Saturday paused the roll-out of the software update after several users complained that installing the update was wiping off their data.

Later in the day, the head of the Windows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance.

But the Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday.

Numerous users who called the support number were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.

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A sign for Microsoft is seen on a building in Cambridge. VOA

On Saturday, Microsoft advised users who manually downloaded the update to not “install it and wait until new media is available”.

“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers,” the post added.

Earlier, some users complained that the update wiped out their profiles, including documents and photos.

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An alarming number of users took to social media forums and Microsoft’s own support website to complain about the issue.

The Windows 10 October 2018 update rolled out globally on October 2. (IANS)

Next Story

Microsoft Preparing to Launch 15-inch Surface Laptop 3

Surface earbuds is also expected to launch, as well as new keyboards with a dedicated Office button taking the place of the right-hand Windows key

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FILE - Microsoft Corp. signage is seen outside the Microsoft Visitor Center in Redmond, Washington, July 3, 2014. VOA

Microsoft may launch a 15-inch Surface Laptop 3 next month alongside a 13.5-inch model, which is the same screen size as the Surface Laptop 2”s.

The company is also expected to launch an AMD-powered Surface Laptop 3 and it is possible that this chip could be found on this rumoured 15-inch model, The Verge reported on Sunday.

As per the report, Microsoft will still offer a screen with a 3:2 aspect ratio, as it did on the 13.5-inch Surface Laptop.

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A man walks past a Microsoft sign set up for the Microsoft BUILD conference at Moscone Center in San Francisco, April 28, 2015. VOA

In addition, the larger 15-inch model will likely support the Surface Pen as well.

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The company is rumoured to launch dual-screen Surface device, codenamed Centaurus. In addition to the Centaurus, Microsoft would bring Surface Laptop 3, Surface Pro 7 and Surface Book 3 in October.

Surface earbuds is also expected to launch, as well as new keyboards with a dedicated Office button taking the place of the right-hand Windows key. (IANS)