Friday February 21, 2020
Home Business Avaya All Set...

Avaya All Set to Enter Domestic Market in Big Way

We will launch Cloud-based services in India by 2020. It is just a matter of paperwork and legality

0
//
Avavya, Domestic, Market
India is a global innovation hub for Avaya and the company has built a sizeable R&D team in the country. Pixabay

After making India its research and development (R&D) hub, US-based business communication solutions provider Avaya is all set to enter the domestic market in a big way with its Cloud-based offerings.

Avaya provides contact centre solutions for almost every leading BPO in India.

India is a global innovation hub for Avaya and the company has built a sizeable R&D team in the country.

According to Nidal Abou-Ltaif, President, Avaya International, India is an advanced market for the company.

Avavya, Domestic, Market
Avaya provides contact centre solutions for almost every leading BPO in India. Pixabay

“We will launch Cloud-based services in India by 2020. It is just a matter of paperwork and legality. We are ready for the Indian market and will continue to invest here,” Nidal told IANS.

“India is our leading front for R&D and we do provide a lot of solutions to the Business Process Outsourcing (BPO) industry in the country,” he added.

To enhance and simplify communications and collaboration, Avaya has collaborated with Microsoft to bring contact centre services to the Cloud.

The service will be introduced initially in the Gulf region with plans to expand it to other global regions, including India, in the future.

Also Read- Trump’s Withdrawal from West Asia Synchronizing with his “Pivot to Asia”

When asked how 5G will affect the consumer experience services, Nidal said it will have a positive impact.

According to Vishal Agrawal, Managing Director, India and SAARC, Avaya, India remains one of the top 10 markets for the company.

“We have seen customers adopting new technologies. Cloud adoption is picking in India. When it comes to proving digital transformation, we are strongly poised to deliver that,” he told IANS.

Cloud computing has also created thousands of high-end jobs in India, he added.

Avavya, Domestic, Market
According to Nidal Abou-Ltaif, President, Avaya International, India is an advanced market for the company. Pixabay

Avaya’s virtual cloud infrastructure has over 3.6 million cloud seats deployed to date. It is a market leader with 145 million seats worldwide, making it uniquely positioned to help enterprise customers’ transition to the cloud at scale.

There are challenges towards achieving digital transformation, like the requirements of customers that are changing at a rapid pace, while security is the topmost concern.

Ahmed Helmy, Chief Technology Officer at Avaya International, said that security is a multi-faceted discipline that impacts every area of the corporate network.

“We are completely ‘infosec-certified’ and compliant; this is part of our general security assurance for customers and comes following a lot of investment in security and compliance,” Helmy noted.

Also Read- Eye Drops Exhibit Potential for Treating Dry Eye Disease

“We provide security by design and default in our solutions. Plus, many of our products include features that assist our customers with their compliance requirements,” he explained. (IANS)

Next Story

Tech Giant Samsung Bags Top Position in US Home Appliances Market For Fourth Consecutive Year

Samsung was the No. 2 player in the microwave oven market last year with a 14.5 per cent share

0
Samsung
Samsung Electronics said it accounted for a record 20.5 per cent of the US market for home appliances products last year, citing data compiled by industry tracker Traqline. Wikimedia Commons

Samsung Electronics Co. said on Wednesday it topped the US home appliances market for the fourth consecutive year in 2019 due to solid sales of its new and premium products.

Samsung Electronics said it accounted for a record 20.5 per cent of the US market for home appliances products last year, citing data compiled by industry tracker Traqline.

By quarter, the company stayed in the top position for 15 straight quarters after leading the fourth quarter of 2019 with a 21.6 per cent share, Yonhap news agency reported.

The South Korean tech giant said its dryers accounted for 20.8 per cent of the market in 2019, marking the company’s third consecutive year as the No. 1 player.

Samsung also said it made up 20.5 per cent of the US washer market in 2019, leading the sector for four straight years.

For refrigerators, Samsung took a 23.7 per cent share in 2019 to retain its top status for a fourth consecutive year.

Samsung
Samsung Electronics Co. said on Wednesday it topped the US home appliances market for the fourth consecutive year in 2019 due to solid sales of its new and premium products. Wikimedia Commons

In particular, the company said it accounted for 32 per cent of the French-door refrigerator segment, making it the leading player for the 11th consecutive year.

ALSO READ: Short-Video Making App ‘TikTok’ Tests User Profile Design Similar To Instagram

Samsung was the No. 2 player in the microwave oven market last year with a 14.5 per cent share. (IANS)