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Essence of freedom: India’s choice of left, right or in-between



By Sagar Sethi

More than thousands of tri-coloured souls assemble at Red Fort every year on the fifteen of August to satiate their nationalistic spirits. This Independence Day wasn’t any different, but what if, by some ‘tryst with destiny’ one of us could go back in time for a short while; say, for five minutes, and exchange a few words with Pandit Jawaharlal Nehru after he raised the Indian national flag for the first time above the Lahori Gate of the Red fort?

Apart from what this person could ask Nehru, one thing that he should not, would be about the leader’s ‘socialism’. Nehru would not have given you a straight answer. In his autobiography, Nehru himself referred to his socialism as something not floating in air, but as a resolution which even “a capitalistic state could easily accept”. A socialism which could serve the interests of the ‘rich and powerful’ in this country while aiming at a substantive redistribution of resources, belonging to the rich and powerful, among all the citizens of an India which was, and still is, predominantly poor; seems too unrealistic in the first place.

Why did Nehru choose ‘democracy’ for India?

Perhaps one could ask him, why he picked ‘democracy’ for a country which at the time of Independence was not a developed economy, neither industrialized and nowhere close to ethnic homogeneity, the three stipulated preconditions for an electoral democracy?

JNU Professor Jayati Ghosh in an NDTV panel debate stated that we are ignoring Nehru’s vision at our own cost. She further added that there are three Nehruvian strategies that are very relevant today.

Jawaharlal Nehru and Dr. Grace M. Morley standing under the Mandapa in Wood Carving Gallery of the National Museum

Firstly, the Nehruvian model of a mixed economy where the government controlled public sector would co-exist with the private. His model of planning with a vision (referring to the Planning Commission), and lastly Nehru’s continued emphasis on creating centers of excellence like IIT.

In the light of these strategies, it becomes very clear that Nehru insisted on installing democracy in India as an instrument to accomplish his socialist goals and aspirations.

The focus then must shift to the Nehruvian concept of socialism.

Was Nehruvian Socialism different from actual Socialism?

While some argue that Nehruvian socialism was concrete in idea, but vacillate in practice. There are others who claim that it was not socialism at all, rather it was Nehru’s realism in the garb of socialism.

While these criticisms arise from general notions that the Nehruvian concept of socialism did not prove successful in India, there is an eminent writer Atul Kohli who begs to differ.

He writes in his The Success of India’s Democracy that ‘the political impact of these twin tendencies’ (and by that he refers to the rhetoric of Nehru’s socialist redistribution, and the conservatism behind its practice), ‘may well have been benign, strengthening democracy.’  

The reason, he says, is that this kind of socialism was able to serve the interests of the powerful – be it propertied classes, or political factions – while including the poor in its political processes activated by a democratic setup. But is democracy not a valued end in itself? Then how did Nehru expect it to bring about socialism? The resolve to this quandary may lie within Nehru’s decision to embrace bureaucracy, as warned by German sociologist Max Weber, turned Nehruvian socialism into a form of stifling statism – a scenario where the State excessively dominates the politics of the country.

It is at this juncture that we must remind ourselves of the poor socio-economic situation that prevailed in India at the time of Independence and how difficult it may have been to communicate socialist ideals to the people at large.

Moreover, his views on socialism were deeply imbued by some tenets of Buddhist philosophy.  Savya Sachi in Nehru’s Conception of Socialism opines that Nehru’s views on socialism were based on the Buddhist idea ‘of the sense and dignity of man.’ Many political theorists have agreed with this contention when they argue that Nehru’s dignified humanity was what prevented him from coercively implementing his socialist plan.

It then seems possible to conclude that Nehru was a socialist in heart, and maybe his limbs operated democratically in reverse.

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.