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18 states join Electronic Agricultural Trading Portal eNAM (National Agriculture Market) : Government

Farming in India, Wikimedia

New Delhi, April 12, 2017: Eighteen states have joined the eNAM (National Agriculture Market) and 13 of them have made necessary amendments to rules under their respective APMC Acts within a year of its launch, the government said on Wednesday.

The eNAM is a pan-India electronic trading portal, which networks APMC (agricultural produce market committee) markets to create a unified national market for agricultural commodities, which was launched in April last year.

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NITI (National Institution for Transforming India) Aayog member Ramesh Chand on Wednesday held a review meeting here on Agriculture Market Reforms, which was attended by officials of agriculture marketing, forest and revenue departments of state governments.

“It was a review meeting to see the progress of the reforms we have undertaken and discuss the future road map. These include setting up of private markets, allowing direct marketing, contract farming, deregulation of fruit and vegetables from the provisions of the APMC Act, and eNAM,” Agriculture Ministry Additional Secretary Ashok Dalwai told the media here.

He said the state governments have shown positive interest in ushering in agricultural reforms, aimed at transparency, effectiveness and competition in agricultural trade sector and to double farmers’ incomes.

Under the private marketing reform, private players can set up their own ‘mandi’ (market) while under direct marketing farmers can sell their produce to bulk purchasers, exporters or retail customers directly by bypassing APMC markets.

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Since the eNAM was launched in April last year, at least 417 APMC markets have joined the platform with a trade of 5.9 million tonnes of 69 types of commodities.

“In just one year, quantum of business has touched Rs 15,000 crore. The value and volume of commodities is increasing day by day,” Dalwai said.

According to the ministry, 3.95 million farmers, over 88,000 traders and over 44,000 commission agent have joined the platform.

The government’s target is for a unified agriculture market for interstate trade. However, the government’s immediate plan is to form unified market at the state level first.

Dalwai said a committee was working on the requirements to integrate India’s markets.

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He said the Centre was ready with a draft model APMC law, which will act as a template for the state governments to amend their respective APMC Acts to facilitate reforms.

“The new law will create efficient market system. It will break the monopoly of any one institution and create conducive environment,” Dalwai said.

The draft is likely to be shared at a meeting to be attended by the Union Agriculture Minister on April 24.

Dalwai said Maharashtra had topped in implementing direct marketing as it issued 527 licences as against Rajasthan’s 76, Karnataka’s 37, and Gujarat’s and Telangana’s three each.

Similarly, Maharashtra has taken lead in allowing private marketing and contract farming by approving 41 and 10 proposals respectively.

“Commodities such as basmati rice, bitter gourd, chili, lady’s finger, tomato, and white onion were allowed for contract farming by the state governments. It is up to the states to decide on which commodity to be given the go-ahead,” Dalwai said. (IANS)


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.