Monday February 26, 2018
Home Uncategorized Call drop pen...

Call drop penalty takes effect from January

0
//
109
Republish
Reprint

New Delhi: India’s telecom watchdog on Friday said mobile phone operators have to compensate subscribers on call drops from January 1 next year at the rate of a rupee for each such failure.

A notification from the Telecom Regulatory Authotity of India (TRAI) said the calling consumer will get a credit of Re 1 per call drop, limited to three such occurances per day in a 24-hour cycle. Following that, the mobile operators have to send them an SMS within four hours.

The regulator also defined what constituted such a failure.

“Call drops means a voice call which, after being successfully established, is interrupted prior to its normal completion – the cause of the early termination being within the network of the service provider.”

The watchdog said it had examined the representations of telecom operators who maintain that some issues like poor spectrum allocation and difficulties in setting up towers that were beyond their control and contributing to call drops.

It said it was for this reason that the authority has kept the compensatory mechanism simple so that the consumers understand the same easily, and the operators are able to implement it as well.

The effective date for call-drop compensation comes a day after the watchdog said doubled the penalty for poor quality service and said an operator will now be fined up to Rs 1 lakh for the first non-compliance of benchmarks in a quarter compared Rs 50,000 earlier.

It also said the non-compliance, benchmarked on some 15 parameters under technical and customer care categories, in two or more consecutive quarters will result in a penalty up to Rs 1.5 lakh and a fine up to Rs 2 lakh.

If the telecom operators do not meet the benchmarks, companies like Airtel, Reliance and Idea could end up paying around Rs 2.3 crore, Rs 1.9 crore and Rs 80 lakh respectively, taking into account a scenario that only 10 percent of their subscriber base face only one call drop a day.

Airtel, Reliance and Idea have 23.29 crore, 10.99 crore and 8.33 crore subscribers respectively.

(IANS)

Click here for reuse options!
Copyright 2015 NewsGram

Next Story

Will enquire into Facebook demanding users’ Aadhaar details: Minister

The Minister said that he will inquire about the claims and very soon the government will bring data protection law.

0
//
27
Facebook has over 217 million monthly active users in India and 212 million of them are active on smartphones. Pixabay
Facebook has over 217 million monthly active users in India and 212 million of them are active on smartphones. Pixabay
Electronics and Information Technology Minister Ravi Shankar Prasad on Friday said he will “get the entire facts” about social networking site Facebook reportedly demanding new users’ Aadhaar and revert to Parliament.
“I have also seen the news (about Facebook) in media. They have also given a reply that it was not mandatory. But I will get the entire facts on record before I revert to you,” Prasad told the Rajya Sabha in response to a supplementary question on cybersecurity and data protection.
The Minister also said that the government is going to bring very soon a data protection law.
It was reported a few days back that new users trying to sign up for Facebook were asked to enter their name “as per Aadhaar” records.
However, Facebook has already clarified that it was “not collecting” the Aadhaar data and was just running a “small test” to weed out fake accounts.
“There have been a number of reports about a small test we ran in India to help new users sign up for Facebook. Some have interpreted this test as a request for people’s Aadhaar information when you sign up for a Facebook account. This is not correct,” Facebook said in a blog post on Wednesday.
The government will be soon be introducing Data Protection law. Source: Aadhar Card Kendra
The government will be soon be introducing Data Protection law. Source: Aadhar Card Kendra
 “The test, which has now finished, merely includes additional language on the account sign-up page to explain that using their Aadhaar name will help family and friends recognise them.
“We are not collecting Aadhaar data and do not require people to enter their Aadhaar name when they sign up to Facebook,” it added.
Earlier, Prasad said that the government has no plans to make internet availability a fundamental right but the government is “committed to providing internet connectivity to its citizens”.
“As per a report from TRAI, as on June 2017, India has over 431.21 million internet users and with several million new internet users joining every month.
“This has resulted in more and more Indians coming online and using the internet, giving them the freedom to experience and use the internet in every aspect of their lives,” Prasad said in the reply.
“Our ‘Digital India’ programme envisions transforming India into a digitally empowered society and knowledge economy.
“The pillars of Digital India programme namely Broadband Highways, Universal Access to Mobile Connectivity and Public Internet Access Programme address the issue of Internet availability in the country,” he added. IANS

Next Story