Tuesday March 20, 2018

Global warming portends ill for India’s flourishing Dairy sector: Experts

India is self-sufficient in milk and is ranked the world's largest producer with an annual production of 156 million ton (2015-2016)

Milk being poured in a glass, Pixabay

Mumbai, Feb 17, 2017: Global warming portends ill for India’s flourishing dairy sector that stands to lose a whopping three million tonnes of milk in the next three years as average temperatures increase, with wide fluctuations in day and night temperatures, industry experts warned here on Friday. 17

Addressing the ongoing three-day “45th Dairy Industry Conference”, themed “Climate Change and Dairying”, several industry leaders and experts discussed how the gradually warming climate is adversely hitting the country’s dairy industry that employs over 16 million farmers, including 4.60 million women.

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President of Indian Dairy Association Arun D. Narke said that today, India is self-sufficient in milk and is ranked the world’s largest producer with an annual production of 156 million ton (2015-2016).

Citing the Ministry of Agriculture figures, he said Indian farmers are adding around 10 million tons of milk annually with a compounded annual growth of around 6.5 per cent in the sector, largely from farmers owning an average of one or two milch cows, to make the “White Revolution” a success.

However, this milk production could go down by three million tonne over the next three years as the average temperatures rise, creating problems of water and availability of green and dry fodder for the cattle, he said.

Indian Dairy Association (West Zone) Chairman Arun D. Patil said that Maharashtra has already undergone three consecutive years of drought till this year, which is set to affect the entire agriculture sector, including dairy.

Patil said most of India’s water needs are met through monsoon rains, which remained deficient for three years in a row, resulting in rising prices of fodder and increased cost of milk production.

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He urged the government to procure milk at a fixed price determined by the Centre as in the case of other agricultural commodities, like cotton or sugarcane, to enable the milk farmers get a minimum support price.

The industry has already initiated aggressive measures to deal with the upcoming crisis, farmers have started raising levels of animal shelters and scientists are researching on how to enhance the shelf-life of milk.

In this connection, A.K. Srivastava, Director and Vice Chancellor, Indian Council of Agricultural Research-National Dairy Research Institute (ICAR-NDRI), said even if we can achieve an increase in shelf-life of milk by half an hour, it would lead to massive profits to the dairy sector.

“The biggest challenge to the global dairy industry is expected between 2070-2090 when the temperatures are expected to rise between 2 degrees and 7 degrees,” predicted Srivastava grimly.

Additionally, he said, the Indian dairy sector faces huge shortage of skilled manpower with sound technical expertise in understanding the need for handling of milking cattle and related issues.

National Dairy Development Board (NDDB) Chairman Dilip Rath said that India accounts for 18 per cent of the global milk production, which is growing at around 6.5 per cent annually as compared to 4.7 per cent over the previous 10-year period.

“Milk is India’s single-largest agricultural commodity in value terms and is more than the combined value of paddy and wheat put together. The per capita availability of milk has increased three-folds, from 112 gm per day in 1970-1971 to 337 gm per day in 2016-2016.”

“The country’s milk demand is likely to increase by 190 million tonne by 2020 and catering to it poses a challenge with reducing farmlands and other issues,” Rath pointed out.

The conference welcomed the government’s initiative to allocate Rs 8,000 crore for three years for the growth and development of the dairy industry.

The three-day conference and exhibition, which got underway on February 16, has attracted 65 experts and 180 exhibitors from Indian, the USA, the UK, Germany, China, Bulgaria, Denmark, Finland, France, Italy, Lithuania, Malaysia, The Netherlands and Thailand, showcasing products, technologies and services. (IANS)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.