Wednesday February 20, 2019
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Google Investigating The Root Cause Of Its Malfunction

ThousandEyes detected intermittent availability issues to Google services from some locations.

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Google, Main One, russia
A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

After several users complained that they were either unable to access Google services like YouTube on Tuesday, the tech giant confirmed the root cause of this was “external” and under investigation.

Internet research firm ThousandEyes, however, claimed that “traffic to certain Google destinations appears to be routed through an ISP in Russia and black-holed at a China Telecom gateway router”.

The disruption in Google services was limited to nearly an hour.

YouTube, Google, google services
The YouTube Music app is displayed on a mobile phone in Los Angeles. VOA

“Throughout the duration of this issue Google services were operating as expected and we believe the root cause of the issue was external to Google,” the company said.

“We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.”

According to media reports, G Suite applications like Gmail and Google Drive were not impacted.

Google described the issue as “Google Cloud IP addresses being erroneously advertised by internet service providers other than Google”.

YouTube, Google, google services
A Google logo is seen at the company’s headquarters in Mountain View, California, VOA

ThousandEyes named China Telecom, Nigerian-provider MainOne and Russian network operator TransTelekom behind this incident.

Also Read: Social Media Laws Should Be Tightened: Germany

“Potential hijack underway. ThousandEyes detected intermittent availability issues to Google services from some locations. Traffic to certain Google destinations appears to be routed through an ISP in Russia & black-holed at a China Telecom gateway router,” ThousandEyes tweeted.

Google told the Wall Street Journal that users’ data was not compromised, adding that “and that the company has no reason to believe that the incident was malicious”. (IANS)

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No Proof our Images showed Pakistan Flag For ‘Toilet Paper’, Says Tech Giant Google

Google algorithms have displayed inappropriate search results on certain topics in the past

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Google, Main One, russia
A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Google on Tuesday said that it has found no evidence that its Search algorithms were showing the Pakistani flag when looked for the “best toilet paper in the world”, the “best China-made toilet paper” or just “toilet paper”.

“While we continue to investigate the matter, we have not found any evidence that Google Images was ranking the Pakistani flag in response to this particular search,” a company spokesperson told IANS.

“Many news outlets wrote about an old screenshot from a meme website that is inconsistent with our UI (user interface) and dates back to 2017, and we have not seen any independent verification that these results ever appeared as depicted,” the spokesperson added.

Earlier, media reports said a glitch on Google Search results was noticed after the February 14 Pulwama terror attack that left 40 Central Reserve Police Force (CRPF) troopers dead.

Google CEO Sundar Pichai
Google CEO Sundar Pichai. (Wikimedia Commons)

Screenshots of the search results went viral as memes, posts and status updates on several social media platforms, including Twitter, Facebook and Instagram.

“Since these news stories published, images from those articles are now ranking for this query, as the pages contain words relevant to the search,” said the Google spokesperson.

Also Read- Scientist Who Coined the Term ‘Global Warming’ Dies at 87

Google algorithms have displayed inappropriate search results on certain topics in the past.

Earlier, searching words like “Feku”, “Pappu” and “Idiot” led users to the images of Indian Prime Minister Narendra Modi, Congress President Rahul Gandhi and US President Donald Trump, respectively. (IANS)