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India pushed hard for interests of developing countries at WTO: Sitharaman


New Delhi: India negotiated hard at the WTO’s recent Nairobi ministerial meeting to ensure that the interests of developing countries remain at the centre of the multi-lateral trade body’s agenda, parliament was informed on Tuesday.

“India negotiated hard to ensure that the WTO continues to place the interest of developing countries and LDCs (least developed countries) at the centre of its agenda,” Commerce Minister Nirmala Sitharaman told the Lok Sabha.

Some developed countries, including the US, are opposed to the continuation of the Doha Development Round negotiations launched in 2001, she said in a statement to the House, following her return from Nairobi meeting that concluded on Saturday.

Even as rich nations conceded to the demands of emerging economies on issues such as finding a permanent solution to disputes over government stockpiling of food for security, India protested the non-inclusion of the development agenda at the latest trade talks.

The Nairobi Ministerial Declaration acknowledged that members have different views on how to address the future of the Doha Round, but also noted the strong commitment of all members to advance negotiations on the remaining Doha issues, Sitharaman said.

“India not only made a statement to this effect at the closing ceremony on December 19 but also made a written submission to the Director-General, WTO and the Chair of the 10th Ministerial Conference,” the minister said.

She also said on demand from a large number of developing countries for a Special Safeguard Mechanism (SSM) for agricultural products, India negotiated a ministerial declaration that recognises that developing countries will have the right to have recourse to an SSM.

The SSM allows developing countries to resort to higher customs duties on some farm produce to protect the interests of its farmers.

As the future of WTO’s Doha Development Agenda (DDA) appeared in doubt, India succeeded in obtaining a re-affirmative ministerial decision on public stockholding for food security purposes, Sitharaman said.

India’s statement issued at the end of the Nairobi talks said: “Notwithstanding the difficulty in the negotiations, the draft declaration reflects India’s demand for a reaffirmation from all members to work towards a permanent solution on public stockholding.”

On new issues like investment and e-commerce being pushed by developed countries, Sitharaman said the Nairobi Declaration acknowledges the differences in views and
states that any decision to launch negotiations multilaterally would need to be agreed by all members.

The minister said all countries agreed to the elimination of agricultural export subsidies subject to the preservation of special and differential treatment for developing countries such as a longer phase-out period for transportation and marketing export subsidies.

“The reduction in the massive subsidization of the farm sector in developed countries, which was the clear-cut mandate of the DDA, is now not even a subject matter of discussion today, leave aside serious negotiations,” Sitharaman had said at the plenary session at Nairobi.

She told the Lok Sabha on Tuesday that the Nairobi ministerial decision contains disciplines that “include terms to limit the benefits of financing support to agriculture exporters, rules on state enterprises engaging in agricultural trade and disciplines to ensure that food aid does not negatively affect domestic production. Developing countries, such as India, are given longer time to implement these rules.”(IANS)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.