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Indo-Pak NSAs meet in Bangkok, issue joint statement


New Delhi: In a significant development, the National Security Advisers (NSAs) of India and Pakistan met in Thailand’s capital Bangkok on Sunday. This comes days after the prime ministers of two countries held a brief discussion on the sidelines of the United Nations climate change conference in Paris.

The NSAs, following their meeting, issued a joint statement in this regard, stating that the discussions were held in a candid, cordial and constructive atmosphere.

“Pursuant to the meetings of the Prime Ministers of India and Pakistan in Paris, the National Security Advisers, accompanied by the Foreign Secretaries met in Bangkok today,” the statement read.

“Discussions were held in a candid, cordial and constructive atmosphere. They were guided by the vision of the two leaders of a prosperous and peaceful south Asia.

“Discussions covered peace and security, terrorism, Jammu and Kashmir, and other issues including tranquility along the LoC. It was agreed to carry forward the constructive engagement.”

ALSO READ: Modi, Sharif hold brief interaction on sidelines of climate talks

Former chief minister of Jammu and Kashmir Omar Abdullah welcomed the meeting between two NSAs in Bangkok in a series of tweets.

Prime Minister Narendra Modi and his Pakistani counterpart Nawaz Sharif had had a brief interaction on the sidelines of the United Nations climate change conference in Paris, days after the latter said that Islamabad was ready for an unconditional dialogue with India to resolve all unsorted issues.

Sharif said, Pakistan wanted sustainable peace and therefore his country was ready to hold talks with India without any preconditions.

However, Nawaz Sharif expressed solidarity with the separatists groups of Kashmir. He even pledged to support them in their endeavors.

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.