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Now book Uber cabs via Facebook Messenger

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New Delhi: Coming as a Christmas gift, Facebook has launched a new feature where people in the US can use Facebook Messenger to book a Uber cab and simultaneously alert their friends in a chat thread.

The new feature can be found by clicking on the car icon or finding “Transportation” in the “more” menu below where you write your messages on the social networking site, Tech Crunch reported on Thursday.

Either of those actions will open Uber’s “Request Ride” option where you can add your pick up location, destination and choose the car.

“We are just getting people used to the idea that you can message more than just people on Messenger,” Seth Rosenberg, Facebook product manager, was quoted as saying in a post.

Everyone who books a cab via Messenger “Transportation” would get a $20 Uber credit.

Earlier, WeChat, a messaging and calling app, allowed users to book cars in China.

Facebook, however, claims that their move was not inspired by WeChat.

“For us, we are more inspired by how we see our users using Messenger and we just saw the growing popularity of group chats and this is one of the best use cases of why Messenger’s so great,” Rosenberg added.

Meanwhile, Uber also plans to use Messenger as a test case for real-time customer service

“We will start testing live support through Messenger to find out if this is the best way to start using real-time support through this,” Rahul Bijor, Uber’s head of API and strategic partnerships, was quoted as saying.

The new feature would likely be available in the US by Christmas. (IANS), (image courtesy: Yahoo.com)

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Uber Rolling out ‘Quiet Mode’ on its Luxury Services

Uber Black and Uber Black SUV are the company’s premium car services that place riders in high-end vehicles

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Uber, bengaluru
Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

For people who don’t prefer chatty drivers, global ride-sharing major Uber is rolling-out “quiet mode” on its luxury services.

It’s the first upgrade to the ride-hail giant’s premium services to take place in several years, The Verge reported on Tuesday.

Under the upgrade, Uber would also allow its Premium riders to request help with their luggage and specify their preferred temperature while booking the ride.

They can also ask for extra time before getting into the car without incurring late pickup fees, and will able to speak directly to a customer service representative if something goes wrong, the report said.

Uber app.

More region and rollout specifications of the feature remain unclear as of now.

Uber Black and Uber Black SUV are the company’s premium car services that place riders in high-end vehicles.

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Originally founded as a luxury car service that could be booked through a smartphone app, Uber later introduced low-cost options like Uber Pool.

The company launched its services in India with Uber Black in 2013 and then the premium UberX in 2014. It currently operates in 31 cities in India. (IANS)

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