New Delhi, Passengers on the Indian Railways will now be able to give their rating of services while travelling following the launch of an IVR-based feedback collection drive, it was announced on Friday.
The feedback system questions passengers on six service parameters including the cleanliness of the station, platform, train, catering quality, air conditioning efficiency, food quality, punctuality of the train and the quality of bedrolls, the Indian Railways said in a statement.
However, of the six services, feedback is being sought for only two services immediately, the statement said without specifying which two.
The Indian Railway Catering and Tourism Corporation (IRCTC) has been entrusted with the responsibility of obtaining the feedback through an interactive voice response (IVR) system.
Passengers travelling in the trains will be randomly contacted on their mobile phones and asked to award a zero for bad or unsatisfactory service, one point for satisfactory service and two points for good service.
On an average, 60 to 70 calls per day per train will be made and efforts were afoot to approximately make 100,000 calls per day to the passengers of mail and express trains, the statement said.
Moving beyond the five hill networks that are major tourist attractions, Indian Railways is planning to also preserve its old five-metre gauge tracks built during its early days in the British era to promote heritage tourism.
“As part of the strategy to preserve the metre-gauge lines, Indian Railways is planning to preserve few metre-gauge lines, which have the potential to attract more tourists,” a senior Railway Ministry official told IANS, requesting anonymity.
“The decision to preserve the metre-gauge lines was taken at a meeting on February 3. Railway Board Chairman Ashwani Lohani, stressing on the need to preserve the metre-gauge lines to promote the heritage structures of Indian Railways, asked the officials to identify such railway tracks on which the tourism can be promoted,” the official said.
“Thus we have identified five lines for preservation — the 42.27 km Visavadar-Talala line in Gujarat, the 16 km Mhow-Patalpani-Kalakand line in Madhya Pradesh, the 162 km Mavli Junction-Marwar Junction line in Rajasthan, the 171 km Nanpur-Mailani line in Uttar Pradesh and the 47 km Mahur-Harangjao metre-gauge line in Assam,” he said.
“Four of the metre-gauge lines are in working condition, while the one line located in Assam is not operational right now,” he added. The official also said that the Railway Ministry has written to the zonal railways to check the operational feasibility of these tracks. “Once the response from zonal railways is received by the third week of April, the ministry will formally launch the project,” he said.
Giving details of some of the five lines, the official said: “The Visavadar-Talala metre-gauge line passes through the Gir forest in Gujarat and there is thus a speed restriction. Currently, only three trains pass through this section in the day.”
The Mhow-Patalpani-Kalakund line, the official said, passes through picturesque mountains, valleys, tunnels, ravines and crosses the Choral and Malendi rivers, which makes the journey very memorable, especially after the rains.
According to the official, this line was laid by the British about 150 years ago and passes through of the Vindhyachal mountain range. The official said that the Nanpur-Mailani metre-gauge railway track in Uttar Pradesh crosses through the Dudhwa Tiger reserve. The Railways currently operates six trains on the section. The trains are allowed to run at a maximum speed of 30 km per hour, which reduces to 20 km per hour in accident-prone areas.
The British laid this track in the 19th century for transporting timber from Nepal’s forests and from the forests on the border. Currently, the five hill trains — Darjeeling Himalayan train, Nilgiri Mountain Railway, Kalka-Shimla Railway, Kangra Valley Railway and Matheran Hill Railway — are a major attraction for tourists in India. IANS