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Rights defenders demand Pakistan to immediately criminalize practice of enforced disappearances in the country

Rights activists and families of the so-called “missing persons” rallied Tuesday in Islamabad to condemn the detentions as serious human rights violations

Representational Image (Lawyers Movement in Pakistan). Image source: Wikimedia Commons

ISLAMABAD, August 31, 2016: Rights defenders in Pakistan demand the Government to immediately criminalize the practice of enforced disappearances in the country which have caused years of agony to thousands of families across the nation.

Pakistani security forces have been battling extremist and militant groups since the country joined the U.S.-led war on terror in 2001. Critics allege the anti-terrorism operations have resulted in thousands of Pakistanis being detained by state security institutions, without their whereabouts and health conditions being made available to family members or attorneys.

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“In Pakistan, the practice of enforced disappearance has in recent years become a nationwide problem. … To date, not a single perpetrator has been held to account,” said the independent Human Rights Commission of Pakistan to mark the International Day of the Disappeared.

Rights activists and families of the so-called “missing persons” rallied Tuesday in Islamabad to condemn the detentions as serious human rights violations.

Protesters demanded the Pakistan government immediately ratify the International Convention for the Protection of All Persons from Enforced Disappearance. Without signing the document, they say, the country would not feel the pressure to criminalize the practice of illegal detentions by making laws to protect constitutional rights of Pakistani citizens.

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A rally organizer, Tahira Abdullah, said human rights defenders in Pakistan recognize the threat of terrorism and extremism facing the country.

Call for openness

“If you want to arrest someone whom you suspect of being a terrorist, an extremist, a militant, a jihadi, anything, arrest them,” Abdullah said. “But the laws of Pakistan, the constitution of Pakistan must be upheld and the case must be produced in an open court so that we know what the charges against them are.

“You can’t keep people disappeared and in internment camps like Guantanamo Bay. We have Pakistani Guantanamo Bays. This is unconstitutional, it is illegal and it must not be allowed to continue,” she said.

Pakistani security agencies have repeatedly denied they have forcibly sequestered, tortured and killed people in the name of counterterrorism.

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Despite the official denials, Pakistan’s Supreme Court has acknowledged, and human rights groups have documented, evidence of the involvement of state institutions in the abuses in the name of counterterrorism.

A government-appointed inquiry commission has been investigating the complaints since March 2011.

Of the more than 3,500 cases it had received as of July this year, around 2,100 have been disposed of. The remaining nearly 1,400 include 500 cases the commission has received in the past seven months, according to officials.

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But critics question the independence and autonomy of the state panel, saying it does not disclose details about where those people were during the period they could not be traced by their families.

Rights activists also allege those who have returned to their families remain under pressure from security agencies not to discuss what happened to them. (VOA)


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.