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States turn a blind eye to citizen grievances, raises question marks over Modi’s governance plan

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By NewsGram Staff Writer

Prime Minister Narendra Modi’s good governance program might face some trouble. More than 1.2 lakh complaints lodged by citizens on an online portal, have been neglected by the states, especially those run by the opposition. The Central government has reminded the states that almost 90, 000 complaints have been pending for over a year.

The NDA government had carried forward UPA’s initiative to let people register their complaints online through Centralised Public Grievance Redress and Monitoring System (CPGRAMS). This program was launched by the UPA government in the year 2007, which was later expanded to the states in 2010.

The central government is afraid that this negligence on the part of the states will reflect its own performance in a bad light.

As reported by The Economic Express, Alok Rawat, secretary in the Department of Administrative Reforms and Public Grievances (DARPG) says, “Sushasan or good governance is a cornerstone of an effective administration. An effective grievance redressal system mechanism is a critical part thereof. One of the biggest concerns of the Government of India is how to make the public service delivery system more citizen centric.”

The Economic Times reports, “Nearly one-fifth of the 1.74 lakh citizen grievances received on CPGRAMS pertains to states, and remains pending. Of these 1,11,946 have been pending with various states for over two months, the deadline fixed by UPA to dispose of citizen grievances, while 89,952 complaints have been pending for over a year, roughly the time since the Modi government assumed charge”.

The report shows that states such as Uttar Pradesh, West Bengal and Haryana have a disposal percentage of just 2 per cent apiece while Karnataka and Assam have notched up a grievance disposal record of just 4 per cent and 5 per cent respectively. Bihar had a disposal rate of 27 per cent while BJP-ruled Madhya Pradesh disposed off 24 per cent of the complaints pertaining to it.

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Prime Minister Narendra Modi Appeals MPs To Utilize Their Winter Season Well

The session would have 20 sittings spread over 29 days

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According to LocalCircles, each person who voted in the survey is registered with the portal with their detailed information and in many cases they shared their residential address.
Modi asks MPs to utilize winter session well, wikimedia commons

Prime Minister Naredndra Modi on Monday appealed to all MPs at an all-party meeting to utilize the winter session of Parliament well as it will be the last full-fledged session before the 2019 Lok Sabha elections.

Addressing an all-party meet at Parliament House a day before the session commences, Modi said the government was ready to discuss all issues as per rules and procedures and was open to the opposition’s inputs for better working of Parliament.

Parliamentary Affairs Minister Narendra Singh Tomar briefed the media on what transpired in the meeting.

“The Prime Minister said that we all need to cooperate with each other on the issues of public interest. He underlined that in a democracy both the government and the opposition share their inputs for efficient governance,” Tomar said, quoting the Prime Minister.

“The Prime Minister also said that the government was ready to discuss all issues as per rules and procedures. If anybody wants to bring something to the government’s notice inside the House or even outside, we are open to it,” he added.

Tomar said that all the political parties present at the meeting have assured full cooperation in the smooth functioning of Parliament.

Narendra Modi
Narendra Modi (Wikimedia Commons)

Asked if the government was ready for a JPC probe in the Rafale fighter jets deal, he said the opposition had several issues including Rafale, farmers’ plight and economy “but they would have to prioritise things as the session was only four weeks long.

“These things can be settled in the Business Advisory Meetings,” he added.

The Minister said a legislation on Ram Mandir was “not the topic of today’s discussion”.

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“When something to this effect comes up, we will let you know,” he said.

He said the government had 46 items on the agenda including three ordinances, Supplementary Budget and government legislations.

The session would have 20 sittings spread over 29 days. (IANS)