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States turn a blind eye to citizen grievances, raises question marks over Modi’s governance plan

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By NewsGram Staff Writer

Prime Minister Narendra Modi’s good governance program might face some trouble. More than 1.2 lakh complaints lodged by citizens on an online portal, have been neglected by the states, especially those run by the opposition. The Central government has reminded the states that almost 90, 000 complaints have been pending for over a year.

The NDA government had carried forward UPA’s initiative to let people register their complaints online through Centralised Public Grievance Redress and Monitoring System (CPGRAMS). This program was launched by the UPA government in the year 2007, which was later expanded to the states in 2010.

The central government is afraid that this negligence on the part of the states will reflect its own performance in a bad light.

As reported by The Economic Express, Alok Rawat, secretary in the Department of Administrative Reforms and Public Grievances (DARPG) says, “Sushasan or good governance is a cornerstone of an effective administration. An effective grievance redressal system mechanism is a critical part thereof. One of the biggest concerns of the Government of India is how to make the public service delivery system more citizen centric.”

The Economic Times reports, “Nearly one-fifth of the 1.74 lakh citizen grievances received on CPGRAMS pertains to states, and remains pending. Of these 1,11,946 have been pending with various states for over two months, the deadline fixed by UPA to dispose of citizen grievances, while 89,952 complaints have been pending for over a year, roughly the time since the Modi government assumed charge”.

The report shows that states such as Uttar Pradesh, West Bengal and Haryana have a disposal percentage of just 2 per cent apiece while Karnataka and Assam have notched up a grievance disposal record of just 4 per cent and 5 per cent respectively. Bihar had a disposal rate of 27 per cent while BJP-ruled Madhya Pradesh disposed off 24 per cent of the complaints pertaining to it.

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Lok Sabha Election 2019: OBCs, STs and Upper Caste Hindus Swayed it for NDA

A dissection of religion-based voting pattern show that the NDA's largest support base was upper caste Hindus

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Lok Sabha Election 2019, OBCs
The NDA got overwhelming support across the broad spectrum of social strata. Pixabay

The National Democratic Alliance (NDA) got maximum support from the Other Backward Castes (OBCs), followed by Scheduled Tribes (STs) and Scheduled Castes (SCs), according to the IANS-CVOTER analysis of the voting pattern in the General Election 2019.

Among the social groups, 47.1 per cent of OBCs voted for the NDA against 43.2 per cent STs and 39.5 per cent SCs.

The NDA got overwhelming support across the broad spectrum of social strata.

In comparison, the United Progressive Alliance (UPA) got maximum 30.1 per cent of ST votes followed by 29.8 per cent of SC and 25.4 per cent of OBC votes.

Election
Data shows that 45.7 per cent Christians and 38.2 per cent Sikhs voted for the NDA. Pixabay

A dissection of religion-based voting pattern show that the NDA’s largest support base was upper caste Hindus as 51.6 per cent of the community voted for the Narendra Modi-led coalition.

The UPA, on the other hand, got 40.8 per cent share of the Muslim votes. Data shows that 45.7 per cent Christians and 38.2 per cent Sikhs voted for the NDA.

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The UPA got 28 per cent Sikh and 27.8 per cent of the Christian votes. Barring Muslims, all other religious groups went with the national trend of favouring the NDA. (IANS)