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States turn a blind eye to citizen grievances, raises question marks over Modi’s governance plan

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By NewsGram Staff Writer

Prime Minister Narendra Modi’s good governance program might face some trouble. More than 1.2 lakh complaints lodged by citizens on an online portal, have been neglected by the states, especially those run by the opposition. The Central government has reminded the states that almost 90, 000 complaints have been pending for over a year.

The NDA government had carried forward UPA’s initiative to let people register their complaints online through Centralised Public Grievance Redress and Monitoring System (CPGRAMS). This program was launched by the UPA government in the year 2007, which was later expanded to the states in 2010.

The central government is afraid that this negligence on the part of the states will reflect its own performance in a bad light.

As reported by The Economic Express, Alok Rawat, secretary in the Department of Administrative Reforms and Public Grievances (DARPG) says, “Sushasan or good governance is a cornerstone of an effective administration. An effective grievance redressal system mechanism is a critical part thereof. One of the biggest concerns of the Government of India is how to make the public service delivery system more citizen centric.”

The Economic Times reports, “Nearly one-fifth of the 1.74 lakh citizen grievances received on CPGRAMS pertains to states, and remains pending. Of these 1,11,946 have been pending with various states for over two months, the deadline fixed by UPA to dispose of citizen grievances, while 89,952 complaints have been pending for over a year, roughly the time since the Modi government assumed charge”.

The report shows that states such as Uttar Pradesh, West Bengal and Haryana have a disposal percentage of just 2 per cent apiece while Karnataka and Assam have notched up a grievance disposal record of just 4 per cent and 5 per cent respectively. Bihar had a disposal rate of 27 per cent while BJP-ruled Madhya Pradesh disposed off 24 per cent of the complaints pertaining to it.

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PM Narendra Modi Hails India’s Position in Astronomy in Mann ki Baat

Referring to the contributions of astronomy centres in places like Pune and Ooty, the prime minister commended the strides the nation has taken in the field

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Modi advises Scientists
Prime Minister Modi tells scientists that science and technology should be used to bettering the lives of citizens. Wikimedia Commons

Speaking about the last solar eclipse of the year which happened on December 26, the prime minister Narendra Modi recalled India’s mastery over astronomy since ancient times.

In his Mann Ki Baat address to the nation, the Prime Minister mentioned the request from Ripun who hails from the northeast but is staying now in south India because of his job.

The prime minister mentioned Ripun for his request to find ways to popularise astronomy in rural areas of the country.

PM Modi
India’s Prime Minister Narendra Modi speaks to the media inside the parliament premises on the first day of the winter session in New Delhi, India. VOA

Referring to the contributions of astronomy centres in places like Pune and Ooty, the prime minister commended the strides the nation has taken in the field.

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“The eclipse reminds us that that we are travelling in space while residing on the earth…. Friends, India has an ancient and glorious history of astronomy. Our connection with the twinkling stars in the sky is as old as our civilisation. Many of you might be aware that at various places in India, there are magnificent observatories (Jantar Mantars) – which are worth seeing. And these observatories have a deep bond with astronomy. Who doesn’t know about the prodigious talent of the great Aryabhatta,” PM said. (IANS)