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Twitter and ICICI Bank announce Partnership that integrates a slew of Digital Customer Care Support features for Bank

ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care

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Twitter in Partnership with ICICI for customer benifit
Twitter Logo. Pixabay

New Delhi, December 28,2016: Twitter and ICICI Bank on Wednesday announced a partnership that integrates a slew of digital customer care support features for the bank, benefiting millions of its customers with direct online response to their queries and feedback in real-time.

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ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care.

“With the latest customer care features from Twitter, we hope the bank and their customers will find greater convenience in their digital engagement and stronger customer relationships as a result,” said Arvinder Gujral, Senior Director, Business Development, Asia Pacific, Twitter, in a statement.

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The bank has activated the support indicator, introduced the message button and embedded deep links for moving a conversation from public to private thereby allowing customers to provide feedback on a service interaction.

 

The features are available to businesses globally.

“Customer feedback can be implemented through our ecosystem partners. Support indicators and the Message button can be activated on a new Customer support settings page on the Twitter Dashboard website,” the company said.

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“This initiative is in line with our philosophy of ‘Khayaal Aapka’ wherein we offer services that make banking a rewarding experience for our valued customers,” added Sujit Ganguli, Senior General Manager, ICICI Bank.

 

–IANS

Next Story

Twitter Retains Old Messages Even After Being Trashed

As part of its privacy policies, Twitter notes that anyone wanting to leave the service can have their account "deactivated and then deleted" and after a 30-day grace period, the account, along with its data, disappears from the platform.

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As part of its privacy policies, Twitter notes that anyone wanting to leave the service can have their account "deactivated and then deleted" and after a 30-day grace period, the account, along with its data, disappears from the platform. Pixabay

Micro-blogging site Twitter has reportedly been retaining messages shared on its platform including deleted messages along with data shared and received from accounts that have been suspended or deactivated, the media reported.

“Security researcher Karan Saini found years-old messages in a file from a data archive obtained through the website from accounts that were no longer on Twitter,” TechCrunch reported on Saturday.

Earlier Saini claimed to have reported a similar bug, found a year ago that allowed him to use a since-deprecated application programming interface (API) to retrieve direct messages even after a message was deleted from both the sender and the recipient.

Previously, Twitter allowed users to delete messages from the chat itself with the “unsend” feature but now, users are only allowed to remove messages from their own account.

“We are looking into this further to ensure we have considered the entire scope of the issue,” the report quoted a Twitter spokesperson as saying.

twitter
“Security researcher Karan Saini found years-old messages in a file from a data archive obtained through the website from accounts that were no longer on Twitter,” TechCrunch reported on Saturday. 
Pixabay

As part of its privacy policies, Twitter notes that anyone wanting to leave the service can have their account “deactivated and then deleted” and after a 30-day grace period, the account, along with its data, disappears from the platform.

“But, in our tests, we could recover direct messages from years ago – including old messages that had since been lost to suspended or deleted accounts. By downloading your account’s data, it is possible to download all of the data Twitter stores on you,” the report said.

According to the report, Saini believes this is a functional bug rather than a security flaw.

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“We are looking into this further to ensure we have considered the entire scope of the issue,” the report quoted a Twitter spokesperson as saying.
Pixabay

“Saini told TechCrunch that he had concerns that the data was retained by Twitter for so long but argued that the bug allows anyone a clear bypass of Twitter mechanisms to prevent accessed to suspended or deactivated accounts,” the report added.

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This issue could expose users, particularly high-risk accounts like journalists and activists to governments, which could demand for data from years ago.

Asked if Twitter thinks that consent to retain direct messages is withdrawn when a message or account is deleted, Twitter’s spokesperson had “nothing further” to add, the report noted. (IANS)