Monday, March 8, 2021
Home India Twitter and ICICI Bank announce Partnership that integrates a slew of Digital...

Twitter and ICICI Bank announce Partnership that integrates a slew of Digital Customer Care Support features for Bank

ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care

New Delhi, December 28,2016: Twitter and ICICI Bank on Wednesday announced a partnership that integrates a slew of digital customer care support features for the bank, benefiting millions of its customers with direct online response to their queries and feedback in real-time.

NewsGram brings to you latest new stories in India.

ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care.

“With the latest customer care features from Twitter, we hope the bank and their customers will find greater convenience in their digital engagement and stronger customer relationships as a result,” said Arvinder Gujral, Senior Director, Business Development, Asia Pacific, Twitter, in a statement.

Go to NewsGram and check out news related to political current issues

The bank has activated the support indicator, introduced the message button and embedded deep links for moving a conversation from public to private thereby allowing customers to provide feedback on a service interaction.

 

The features are available to businesses globally.

“Customer feedback can be implemented through our ecosystem partners. Support indicators and the Message button can be activated on a new Customer support settings page on the Twitter Dashboard website,” the company said.

Look for latest news from India in NewsGram.

“This initiative is in line with our philosophy of ‘Khayaal Aapka’ wherein we offer services that make banking a rewarding experience for our valued customers,” added Sujit Ganguli, Senior General Manager, ICICI Bank.

 

–IANS

STAY CONNECTED

19,120FansLike
362FollowersFollow
1,773FollowersFollow

Most Popular

Upcoming B-Town Films Inspired From The Great Epics Ramayana and Mahabharata

The epics Ramayana and Mahabharata seem to be the latest favourites of our filmmakers. A host of new films have been launched, with plots...

Representation of Women on Cinema Can Alter How People Percieve Them in Real: Anushka Sharma

On the occasion of International Women's Day, actress Anushka Sharma promises to make sure all her films have progressive women characters. She says it...

Tech Review (Realme Watch S): Affordable Yet Stylish

The love for fitness and style is increasing among the millennials in the country. Keeping this in mind, popular smartphone brand realme has launched...

Women Photographers Making An Impact In Today’s World

"People always call me 'sir' when they first call as they don't expect a woman to be behind the camera" are the words of...

One-Hour One Word Literacy Challenge: A Challenge To Promote Female Literacy

To mark International Women's Day, Indian educationist Sunita Gandhi has invited volunteers from all sections of society to take up the one-hour one Word...

How Multilayered Masks Will Help in Preventing Aerosol Generation

As triple-layered and N95 masks offer best protection from Covid, they must be used where health officials have made it mandatory to prevent aerosol...

Retinal Implants Can Give Artificial Vision To Blind

Researchers are developing a retinal implant that works with camera-equipped smart glasses and a microcomputer that may help blind people in getting an artificial...

Google Advises To Go For “Mental Health Counselling” Over Racism/Harassment Complaints By Employees

Several Google employees have said that the company allegedly suggested them to go for mental health counselling or apply for leave when they complained...

Recent Comments