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Twitter and ICICI Bank announce Partnership that integrates a slew of Digital Customer Care Support features for Bank

ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care

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Twitter in Partnership with ICICI for customer benifit
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New Delhi, December 28,2016: Twitter and ICICI Bank on Wednesday announced a partnership that integrates a slew of digital customer care support features for the bank, benefiting millions of its customers with direct online response to their queries and feedback in real-time.

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ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care.

“With the latest customer care features from Twitter, we hope the bank and their customers will find greater convenience in their digital engagement and stronger customer relationships as a result,” said Arvinder Gujral, Senior Director, Business Development, Asia Pacific, Twitter, in a statement.

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The bank has activated the support indicator, introduced the message button and embedded deep links for moving a conversation from public to private thereby allowing customers to provide feedback on a service interaction.

 

The features are available to businesses globally.

“Customer feedback can be implemented through our ecosystem partners. Support indicators and the Message button can be activated on a new Customer support settings page on the Twitter Dashboard website,” the company said.

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“This initiative is in line with our philosophy of ‘Khayaal Aapka’ wherein we offer services that make banking a rewarding experience for our valued customers,” added Sujit Ganguli, Senior General Manager, ICICI Bank.

 

–IANS

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Twitter CEO Jack Dorsey Under Fire For Myanmar Tweets

Dorsey was seen posing with six female journalists in a picture on Twitter, with a poster in his hands carrying the offending anti-Brahmin message: 'Smash Brahminical Patriarchy'

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Twitter on a smartphone device. Pixabay

Twitter chief executive Jack Dorsey, who faces a lawsuit for hurting Hindu sentiments during his visit to India in November, now faces criticism for promoting Myanmar as a tourist destination despite widespread allegations of human rights abuses in the country.

In a series of tweets, Dorsey said he had travelled to northern Myanmar in November for a meditation retreat.

“The people are full of joy and the food is amazing,” he said, before encouraging his four million followers to visit.

This led to widespread criticism of the Twitter chief, some accused him of ignoring the plight of the Muslim Rohingya minority.

In 2017, Myanmar’s military launched a violent crackdown after Rohingya militants carried out attacks on several police posts. Thousands of people were killed, and human rights organisations said the army has burned land and committed arbitrary killings and rape.

“Writing what is effectively a free tourism advert for them at this time is reprehensible,” one Twitter user wrote in response to Dorsey’s tweets.

Twitter CEO Jack Dorsey.
Twitter CEO Jack Dorsey.

“The tone-deafness here is… wow,” another user said. “This is an extremely irresponsible recommendation,” yet another reads. “Does he pay no attention to the news and the outcry on his own platform?”

The military crackdown had also sparked an exodus of more than 700,000 Rohingyas who have since fled to neighbouring Bangladesh to escape the violence and the destruction of their homes.

The UN has described the operation as a “textbook example of ethnic cleansing” and says senior Myanmar officials should be investigated and tried for genocide.

Mohammed Jamjoom, an Al Jazeera correspondent, who has interviewed Rohingya refugees, said he was left “utterly speechless” by Dorsey’s tweets.

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Dorsey is yet to respond to the criticism, but earlier said he would track the responses to his tweets.

A court in Rajasthan on December 1, asked the police to file a First Information Report against Dorsey for hurting the sentiments of the Brahmin community by posing for a picture holding an anti-Brahmin message.

Dorsey was seen posing with six female journalists in a picture on Twitter, with a poster in his hands carrying the offending anti-Brahmin message: ‘Smash Brahminical Patriarchy’. (IANS)