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Twitter and ICICI Bank announce Partnership that integrates a slew of Digital Customer Care Support features for Bank

ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care

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Twitter in Partnership with ICICI for customer benifit
Twitter Logo. Pixabay

New Delhi, December 28,2016: Twitter and ICICI Bank on Wednesday announced a partnership that integrates a slew of digital customer care support features for the bank, benefiting millions of its customers with direct online response to their queries and feedback in real-time.

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ICICI Bank is the first bank in India to implement the new features to its Twitter account @ICICIBank_Care for customer care.

“With the latest customer care features from Twitter, we hope the bank and their customers will find greater convenience in their digital engagement and stronger customer relationships as a result,” said Arvinder Gujral, Senior Director, Business Development, Asia Pacific, Twitter, in a statement.

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The bank has activated the support indicator, introduced the message button and embedded deep links for moving a conversation from public to private thereby allowing customers to provide feedback on a service interaction.

 

The features are available to businesses globally.

“Customer feedback can be implemented through our ecosystem partners. Support indicators and the Message button can be activated on a new Customer support settings page on the Twitter Dashboard website,” the company said.

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“This initiative is in line with our philosophy of ‘Khayaal Aapka’ wherein we offer services that make banking a rewarding experience for our valued customers,” added Sujit Ganguli, Senior General Manager, ICICI Bank.

 

–IANS

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Twitter Rolling out an Updated Desktop Version of its App

However, the comments the post has been gathering suggest the public is not happy

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FILE - A man reads tweets on his phone in front of a displayed Twitter logo. VOA

In a bid to make navigation faster, easier and website more personalized, micro-blogging site Twitter is rolling out an updated desktop version.

The updated Twitter website brings more of What’s Happening along with easy access to other features like Bookmarks, Lists and Profile, the company wrote in a blog-post on Monday.

The new version comes with an expanded Direct Messages section and the ability to let users switch between accounts faster and directly from the side navigation. It comes with new dark themes — Dim and Lights Out.

As part of the redesign, while the Home, Explore, Notification and Messages options have been shifted to the left of the desktop, the trending section has been moved to the right of the screen.

“Woah, what’s this? A shiny new Twitter.com for desktop? Yup. IT’S HERE,” making the announcement, the company tweeted from its official handle.

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A whole new Twitter is coming. Pixabay

However, the comments the post has been gathering suggest the public is not happy.

“Do not fix what’s not broken,” a user wrote.

“This is such a bad design that no one wants. I really don’t know what the design team was thinking, because this update is not suitable for desktop usage at all. You’ve designed it to function like a mobile app with obnoxiously big buttons + sections, but this ain’t a mobile,” another user replied.

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“#NewTwitter in a word, hideous. Please listen to those of us who actually USE @twitter rather than your ivory tower engineers. Just because you can design it does not mean you should. Among ugliest interfaces ever. Don’t need live counters. Profile page is now artless. #Clueless,” a person said. (IANS)