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Uber Partners With DMRC For Kiosks in 50 Stations

"By making it easy to travel to and from metro stations, we can alleviate the need for parking and make first and last mile connectivity more seamless," Kannan added

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Uber partners with DMRC for kiosks in 50 stations by H1 2019. VOA

Ride-hailing giant Uber on Wednesday said it entered into the second-phase of its partnership with Delhi Metro Rail Corporation (DMRC) to set up kiosks in 50 more metro stations by the first half of 2019.

The first phase of the partnership between Uber and DMRC, which is aimed at improving first-mile/last-mile connectivity for the riders, kicked off recently where kiosks were set up at Sikanderpur, Dwarka Sec-21 and Rajiv Chowk metro stations.

As part of this partnership, Uber will set up kiosks across designated metro stations to facilitate riders to book an Uber ride even without the mobile app.

Uber said it would also place signages at selected locations in the stations and have an ear-marked area for Driver-Partners that will help create a dedicated pick-up area.

“DMRC has always kept the interest of its commuters at the centre of its functioning. Our agenda is to make mobility seamless by providing access to feeder transportation and to help our passengers reach their ultimate destinations,” Mangu Singh, Managing Director, DMRC, said in a statement.

This is Uber’s third initiative in 2018 to facilitate easy commute options to metro riders.

“With this collaborative partnership with cab aggregators like Uber and Ola, we are looking forward to encouraging more and more people to use the Metro and have ease of access for the last mile connectivity,” Singh added.

This is Uber’s third initiative in 2018 to facilitate easy commute options to metro riders. The previous two partnerships were with Hyderabad Rail Metro Limited and Kochi Rail Metro Corporation.

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“At Uber, we have always believed that complementing public transit infrastructure with Uber’s convenient and reliable rides can make cities more accessible and sustainable,” said Madhu Kannan, Chief Business Officer, Asia Pacific, Uber.

“By making it easy to travel to and from metro stations, we can alleviate the need for parking and make first and last mile connectivity more seamless,” Kannan added. (IANS)

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Uber India Launches 2nd ‘Center of Excellence’ in Vizag

The Vizag facility will be Uber's 12th COE, globally

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Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

In a bid to offer rapid, reliable and world-class customer support to its customers, ride hailing major Uber on Monday launched Indias second “Center of Excellence” (COE) in Visakhapatnam which will create 500 jobs in the country.

Set up at a cost of $800,000, the new COE will provide specialised customer support for critical incidents that require immediate attention, by employing dedicated teams of solution-oriented, trusted experts to support millions of Uber customers in India, South Asia and APAC regions.

“With the launch of the second COE in India, we aim to reiterate our deep commitment to India by bringing safer and responsible mobility solutions to our riders. Through the new COE we plan to expand our global customer support footprint as well as aim to create new economic opportunities for the high talent in this country,” Wen-Szu Lin, Senior Director, Community Operations for Asia Pacific, Uber, said in a statement.

Uber app. Pixabay

The trained COE teams will respond to any urgent issue or incident that is reported to the company and will operate 24X7.

The global ride hailing giant launched its first India COE in Hyderabad in 2015.

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It has over 1,000 employees providing critical regional and global customer support services to the Uber community of riders, drivers, eaters, couriers and restaurant partners.

The Vizag facility will be Uber’s 12th COE, globally. (IANS)