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uberASSIST: Specialised service for disabled and elderly

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source: techinasia.com

New Delhi: Uber, the app-based taxi service, introduced ‘uberASSIST’, which will provide specialised service for the disabled and the elderly. The service is the first such move in the capital and will become operational from Thursday, December 3, the International Day of Persons with Disabilities.

“Already present in other markets worldwide, Delhi will be the first city in India where Uber is rolling out this service,” said an Uber spokesman to the Times of India.

The driver partners who would be a part of this service will be trained to assist differently-abled or elderly passengers in getting on or off the cab. The drivers will also learn how to store and fold their wheelchairs, walkers, and scooters for transport. Moreover, safety requirements and other necessary bits of knowledge will be imparted to them.

“This will involve visible and invisible disability awareness and communication tips to provide an excellent experience to riders,” added spokesperson Gagan Bhatia.

Uber has come into a partnership with iCare Life to provide its “top” drivers with this specialized training, which will inform drivers how to effectively cooperate with such passengers. They will learn how to ask the right questions and do the right things, so that the passengers have an enjoyable journey.

To access the service, it needs to unlocked first through the Uber mobile app, by typing and entering the code ‘ASSISTDEL’ in the promotions tab. “Select the ‘uberASSIST’ option above the slider, set your location and get your ride,” said the Uber official.

“I use wheelchair and I have experienced the challenges persons with disabilities face in intra-city travel, as cars aren’t accessible and drivers insensitive to our needs,” said Nipun Malhotra of Nipman Foundation, an organization working for the differently-abled.

This Uber service would “soon” be available in other Indian cities.

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Uber Rolling out ‘Quiet Mode’ on its Luxury Services

Uber Black and Uber Black SUV are the company’s premium car services that place riders in high-end vehicles

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Uber, bengaluru
Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

For people who don’t prefer chatty drivers, global ride-sharing major Uber is rolling-out “quiet mode” on its luxury services.

It’s the first upgrade to the ride-hail giant’s premium services to take place in several years, The Verge reported on Tuesday.

Under the upgrade, Uber would also allow its Premium riders to request help with their luggage and specify their preferred temperature while booking the ride.

They can also ask for extra time before getting into the car without incurring late pickup fees, and will able to speak directly to a customer service representative if something goes wrong, the report said.

Uber app.

More region and rollout specifications of the feature remain unclear as of now.

Uber Black and Uber Black SUV are the company’s premium car services that place riders in high-end vehicles.

Also Read- Vodafone to Switch on 5G Network in UK: Report

Originally founded as a luxury car service that could be booked through a smartphone app, Uber later introduced low-cost options like Uber Pool.

The company launched its services in India with Uber Black in 2013 and then the premium UberX in 2014. It currently operates in 31 cities in India. (IANS)