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uberASSIST: Specialised service for disabled and elderly

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source: techinasia.com

New Delhi: Uber, the app-based taxi service, introduced ‘uberASSIST’, which will provide specialised service for the disabled and the elderly. The service is the first such move in the capital and will become operational from Thursday, December 3, the International Day of Persons with Disabilities.

“Already present in other markets worldwide, Delhi will be the first city in India where Uber is rolling out this service,” said an Uber spokesman to the Times of India.

The driver partners who would be a part of this service will be trained to assist differently-abled or elderly passengers in getting on or off the cab. The drivers will also learn how to store and fold their wheelchairs, walkers, and scooters for transport. Moreover, safety requirements and other necessary bits of knowledge will be imparted to them.

“This will involve visible and invisible disability awareness and communication tips to provide an excellent experience to riders,” added spokesperson Gagan Bhatia.

Uber has come into a partnership with iCare Life to provide its “top” drivers with this specialized training, which will inform drivers how to effectively cooperate with such passengers. They will learn how to ask the right questions and do the right things, so that the passengers have an enjoyable journey.

To access the service, it needs to unlocked first through the Uber mobile app, by typing and entering the code ‘ASSISTDEL’ in the promotions tab. “Select the ‘uberASSIST’ option above the slider, set your location and get your ride,” said the Uber official.

“I use wheelchair and I have experienced the challenges persons with disabilities face in intra-city travel, as cars aren’t accessible and drivers insensitive to our needs,” said Nipun Malhotra of Nipman Foundation, an organization working for the differently-abled.

This Uber service would “soon” be available in other Indian cities.

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Uber Redesignes its Uber Fleet App in India

Fleet owners can download the app from Google Play Store and login using the same credentials they use on the Fleet Partner web dashboard

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Uber, bengaluru
Photo shows an exterior view of the headquarters of Uber in San Francisco. (VOA)

Global ride-sharing major Uber on Wednesday launched a redesigned Uber Fleet app for its fleet owners in India.

The new app was built in partnership with the Fleet owners and comes with a simple design that offers a complete end-to-end experience with greater usability, enhanced technology and new features.

“Fleet owners enable more drivers to get behind the wheel and earn a livelihood using the Uber App. Today’s launch of our redesigned Uber Fleet app is the combination of research with owners and local knowledge to help fleets manage and grow their business,” Daniel Danker, Head of Driver Product, Uber, said in a statement.

Uber app.

Uber Fleet also allows individuals to operate their own business similarly to a taxi or livery company through the company’s software.

Since rolling out the app in the pilot phase, the company has been closely monitoring how people use the app and how this translates to the Fleet owners’ business performance.

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Fleet owners can download the app from Google Play Store and login using the same credentials they use on the Fleet Partner web dashboard. (IANS)