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Why tribal villages in Meghalaya want to end cooperation with the state government


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Shillong: Tribal village chiefs in the eastern part of Meghalaya on Saturday decided to end cooperation with the state government until it legally empowers the traditional institutions.

This decision – which is likely to have a major impact in tribal state Meghalaya – was adopted at the Dorbar Bah Ka Bri U Hynniew Trep (assembly of people of Hynniew Trep land), organised by the Synjuk ki Rangbah Shnong or chief of the federation of villages.

More than a lakh people from across the eastern part of Meghalaya on Saturday attended the assembly and demanded the Congress-led government to approve two bills passed by the Khasi Hills Autonomous District Council (KHADC) and the Jaintia Hills Autonomous District Council (JHADC) to empower the traditional institutions.

Almost all shops in the state capital remained closed on Saturday. Only a few local taxis were seen plying on the roads.

Saturday’s assembly was significant in the wake of an order of the Meghalaya High Court curtailing the powers of the traditional heads in issuing certificates to people unless empowered by legislation.

Adopting six resolutions, the assembly resolved to take further action if the two bills failed to get the governor’s assent by June 10.

The meeting also resolved to bring all village councils under one umbrella — that would be known as Dorbar Khasi Jaintia — with the sole intention to bring unity and preserve the customs and traditions of the indigenous people.

On Friday, Governor V. Shanmuganathan gave his assent to an ordinance to provide legal recognition to the functions of traditional institutions in the entire state.

Following the approval, the Meghalaya Local Administration (Empowerment of Traditional Institutions, Traditional Bodies and Headmen in Governance and Public Delivery System) Ordinance, 2015 was notified in the gazette.

The traditional intuitions include that of the Syiem, Lyngdoh, Sirdar, Wahadar, Dolloi, Rangbah Shnong in the Khasi – Jaintia Hills and that of A’King Nokma in the Garo Hills.

In a nutshell, the ordinance empowers traditional institutions to issue certificates to villagers within their respective jurisdictions.

The certificates may relate to proof of residence, life certificate of pensioners, no objection certificate for running hotel or guest house, and any other matter to be notified by the government.

The ordinance also provides protection on action taken under it as no suit or legal proceeding would lie against the headmen or traditional institutions in the discharge of functions.

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.