Monday April 22, 2019
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Why twitter decided to increase its word limit

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New Delhi:  What could have made Twitter grow beyond being just a micro-blogging, social media site and relent on its strict 140-character limit – at least for direct messaging services? Come July, twitteratis can send direct messages on the platform as long as 10,000 characters.

But why this sudden decision?

With growing popularity of direct messaging platforms like WhatsApp and Facebook, experts feel Twitter’s decision was to keep its customers happy and the site competitive.

“Micro-blogging is the main identity of Twitter. They must be getting feedback from the users to increase the length of the direct messages from 140 characters,” Rishi Tejpal, principal research analyst at Gartner was quoted.

“I think the Twitter decision reflects its urge to diversify into different domains using existing infrastructure,” Tejpal added.

“We’ve done a lot to improve direct messages over the past year, and have much more exciting work on the horizon. One change coming in July that we want to make you aware of now (and first!), is the removal of the 140 character limit in direct messages,” one of the Twitter developers wrote.

“Twitter has been upgrading its features with a focus on its direct messaging. Lifting the limit is going to be extremely useful for brands to not only handle customer issues, but in delighting customers,” says Sumana Samuk, digital marketing manager, Litehouse, an experienced design house under Harman International.

Increasing the character limit will definitely provide more flexibility.

“It will be a novelty,”said Sachin Doon, co-founder, Digital Research and Technology Solutions. “On the positive side, it could be used by businesses as well, like including product newsletter too in direct messages,” Doon was quoted by IANS.

“On the other side, I feel it good for those who still love to write descriptive letter-like things to each other, people might actually start to use proper grammar and punctuation.”

Inversely, consumers will also find it convenient to reach out to brands from any location.

“Brands have trained and integrated their team to handle customer relations. Now Twitter’s direct messaging service will come to their rescue. They can have one-on-one conversations, they can have customers’ personal details, since the service will use Twitter’s platform,” Samuk added. (IANS)

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Jack Dorsey Admits Twitter Makes it Easy to Abuse Others

Twitter last year said that making the platform free of abuse, spam and other things that distract from the public conversation is its top priority

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Twitter Chief Executive Officer Jack Dorsey testifies before a Senate Intelligence Committee hearing on foreign influence operations and their use of social media on Capitol Hill. VOA

Admitting that Twitter makes it “super easy to harass and abuse others”, CEO of the micrblogging platform Jack Dorsey has said that addressing the issue in a systematic way is his biggest worry.

The platform is relying more on Machine Learning (ML) to identify abusive tweets as opposed to having people individually report them, Dorsey said in his TED talk this week, Business Insider reported.

“We have seen abuse, we have seen harassment, we have seen manipulation, automation, human coordination, misinformation,” Dorsey was quoted as saying.

“These are dynamics that we were not expecting 13 years ago.”

Dorsey also lamented that the system places undue weight on followers and likes.

“Right now the system makes it super easy to harass and abuse others,” he said, while adding that Twitter has created a “pretty terrible situation” for women.

Twitter CEO Jack Dorsey.
Twitter CEO Jack Dorsey.

As part of the efforts to make its platform appear less toxic, Twitter this week also announced that it is planning to give people an option to hide replies to their tweets, thereby giving users more control over the nature of conversation they would like to have on the platform.

“Starting in June, we’ll be experimenting with ways to give people more control over their conversations by giving them an option to hide replies to their Tweets,” Donald Hicks, Vice President, Twitter Service and David Gasca, Twitter’s Senior Director, Product Management, Health, wrote in a blog post on Tuesday.

While the feature has the potential to make trolls invisible, it could make it difficult for users to correct wrong statements made by others.

Also Read- 4 of 11 Tesla Board Members to Step Down by 2020

Other social media platforms like Facebook and Instagram already give users much more power in terms of dealing with the comments to their posts, including the option to delete them.

Twitter last year said that making the platform free of abuse, spam and other things that distract from the public conversation is its top priority. (IANS)