By NewsGram Staff Writer
Modi’s concern regarding the issue of call drops has resulted in the Telecom Minister, Ravi Shankar Prasad to ask the national regulator and subsequent cellular operators to enumerate the number of customers in each circle and whether they can provide services effectively with their existing infrastructure.
“Consumers are deeply distressed. The Minister has spoken to the Telecom Regulatory Authority of India (TRAI) chairman to issue guidelines that make it mandatory for telecom companies to disclose such information. This will enable them to choose the best operator,” said a government source.
TRAI chairman R S Sharma said, “Call drops cannot be more than 2 per cent. While data on quality of service shows telecom operators’ performance within the limits, it is true that such data hides a lot of things. Importantly, frequent call drops leave the consumer completely dissatisfied.”
Recently, Modi had expressed serious concern over the issue of “call drops” and asked officials to explain the steps being taken to address the problem, which, he said, directly affects the common man.