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Consumers confused about use of artificial intelligence (AI), reluctant to embrace this new technology : Study

A study that involved 6,000 customers in six countries found that consumers were hesitant to fully embrace AI devices and services

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Artificial intelligence, wikimedia

New Delhi, April 7, 2017: Most customers are confused about the use of artificial intelligence (AI) and are, therefore, reluctant to embrace this new technology, a study said on Friday.

Released by US-based software firm Pegasystems, it revealed that these fears are often eased once the users gain firsthand AI experience — which ironically many enjoy without even realising it.

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“Our study suggests the recent hype is causing some confusion and fear among consumers, who may not really understand how it’s already being used and helping them every day,” said Don Schuerman, Vice President (Product Marketing) Pegasystems.

The study that involved 6,000 customers in six countries found that consumers were hesitant to fully embrace AI devices and services.

“Only 36 per cent are comfortable with businesses using AI to engage with them. Almost 72 per cent express some sort of fear about AI,” the study found.

Twenty four per cent of respondents even worried about robots taking over the world.

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Interestingly, 34 per cent of respondents said they had directly experienced AI but when asked about the technologies they used it was revealed that 84 per cent actually used at least one AI-powered service or device.

Seventy two per cent respondents confidently claimed they understood AI but very few could correctly define it.

“Though AI has been around for more than 30 years, it has now evolved to the point that businesses can engage with each individual consumer on a real-time, one-to-one basis,” Schuerman said.

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Businesses need to focus on using AI to develop applications that provide real value for customers to improve their experiences rather than overhyping the technology itself, the findings suggested. (IANS)

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Indian Railways to use artificial intelligence

Earlier, railways used a manual maintenance system

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Railways to use AI
Artificial Intelligence will also reduce the probability of delays and accidents to a great extent. Wikimedia Commons

New Delhi. November 21, 2017:

Aiming to reduce the possibilities of signals failing, Indian Railways has undertaken remote condition monitoring of the system, a new approach for the national transporter, to predict failures through the effective use of Artificial Intelligence.

The Signalling system is vital for safe train operations and the railways completely depend on the health of its signalling assets along with real-time information.

Currently, the railways follow a manual maintenance system and adopt find-and-fix methods rather than predict-and-prevent approach.

“Now, we are introducing remote condition monitoring using non-intrusive sensors for continuous online monitoring of signals, track circuits, axle counters and their sub-systems of interlocking, power supply systems including the voltage and current levels, relays, timers,” said a senior Railway Ministry official involved with the project.

The system entails the collection of inputs on a pre-determined interval and sending this to a central location.

As a result, any flaws or problems in the signalling system would be detected on a real-time basis and rectified to avoid possible delays and mishaps.

The failure of signals is one of the major reasons for train accidents and delays.

Currently, remote monitoring of signalling is operational in Britain.

The system envisages data transfer through a wireless medium (3G, 4G and high-speed mobile) and data based on these inputs will be utilised, with help of Artificial Intelligence (AI), for predictive and prescriptive Big Data analytics.

This will enable prediction of signalling asset failures, automated self-correction and informed decisions on intervention strategies, said the official.

The railways have decided that trial is taken up in two sections of Western Railway and South Western Railway at Ahmedabad-Vadodara and Bengaluru-Mysuru.

Depending on the feedback, the system would gradually be extended to other sections. (IANS)

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Stephen Hawking believes Technology could end Poverty and Disease, says Artificial Intelligence could be the Worst or Best things for Humanity

Hawking said everyone has a role to play in making sure that this generation and the next are fully engaged with the study of science at an early level to create “a better world for the whole human race.”

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Stephen Hawking
Cosmologist Stephen Hawking delivers a video message during the inauguration of Web Summit, Europe's biggest tech conference, in Lisbon, Portugal, Nov. 6, 2017. (VOA)

Lisbon, November 7, 2017 : Technology can hopefully reverse some of the harm caused to the planet by industrialization and help end disease and poverty, but artificial intelligence (AI) needs to be controlled, physicist Stephen Hawking said on Monday.

Hawking, a British cosmologist who was diagnosed with motor neuron disease aged 21, said technology could transform every aspect of life but cautioned that artificial intelligence poses new challenges.

He said artificial intelligence and robots are already threatening millions of jobs — but this new revolution could be used to help society and for the good of the world such as alleviating poverty and disease.

“The rise of AI could be the worst or the best thing that has happened for humanity,” Stephen Hawking said via telepresence at opening night of the 2017 Web Summit in Lisbon that is attended by about 60,000 people.

“We simply need to be aware of the dangers, identify them, employ the best possible practice and management and prepare for its consequences well in advance.”

Hawking’s comments come during an escalating debate about the pro and cons of artificial intelligence, a term used to describe machines with a computer code that learns as it goes.

ALSO READ Humanity’s days are numbered, Artificial Intelligence (AI) will cause mass extinction, warns Stephen Hawking

Silicon Valley entrepreneur Elon Musk, who is chief executive of electric car maker Tesla Inc and rocket company SpaceX, has warned that AI is a threat to humankind’s existence.

But Microsoft co-founder Bill Gates, in a rare interview recently, told the WSJ Magazine that there was nothing to panic about.

Stephen Hawking said everyone has a role to play in making sure that this generation and the next are fully engaged with the study of science at an early level to create “a better world for the whole human race.”

ALSO READ Indian Origin Scientist Part of the team that Developed Nanotechnology-based Test that quickly Detects Zika Virus

“We need to take learning beyond a theoretical discussion of how AI should be, and take action to make sure we plan for how it can be,” said Stephen Hawking, who communicates via a cheek muscle linked to a sensor and computerized voice system.

“You all have the potential to push the boundaries of what is accepted, or expected, and to think big. We stand on the threshold of a brave new world. It is an exciting — if precarious — place to be and you are the pioneers,” he said. (VOA)

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Humanity’s days are numbered, Artificial Intelligence (AI) will cause mass extinction, warns Stephen Hawking

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Scientist Stephen Hawking giving his views on the danger of Artificial Intelligence (AI)
Scientist Stephen Hawking giving his views on the danger of Artificial Intelligence (AI)

London, Nov 3: Earth is becoming too small and humanity is bound to self-destruct, with Artificial Intelligence (AI) replacing us as the dominant being on the planet, according to scientist Stephen Hawking.

Professor Hawking says that our time on Earth is numbered after we passed the point of “no return”.

The theoretical physicist says that developments in AI have been so great that the machines will one day be more dominant than human beings, express.co.uk reported.

He told Wired Magazine: “I fear that Artificial Intelligence (AI) may replace humans altogether. If people design computer viruses, someone will design AI that improves and replicates itself.

“This will be a new form of life that outperforms humans.”

Hawking, 75, said that humans need to leave Earth if we are to continue as a species.

He said a new space programme should be humanity’s top priority “with a view to eventually colonising suitable planets for human habitation”.

This will allow us to leave Earth and colonise another planet to ensure our survival, otherwise there will be “serious consequences”.

Professor Hawking added: “I believe we have reached the point of no return. Our earth is becoming too small for us, global population is increasing at an alarming rate and we are in danger of self-destructing.”

Last year, at the opening of Cambridge University’s artificial intelligence centre, Professor Hawking said that AI could either be the best or worst invention humanity has ever made.

“This will be a new form of life that outperforms humans.”

“The potential benefits of creating intelligence are huge. We cannot predict what we might achieve, when our own minds are amplified by Artificial Intelligence (AI).

“Perhaps with the tools of this new technological revolution, we will be able to undo some of the damage done to the natural world by the last one – industrialisation.

“And surely we will aim to finally eradicate disease and poverty. Every aspect of our lives will be transformed, In short, success in creating AI, could be the biggest event in the history of our civilisation.

“But it could also be the last, unless we learn how to avoid the risks. Alongside the benefits, AI will also bring dangers, like powerful autonomous weapons, or new ways for the few to oppress the many.” (IANS)