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Indira Gandhi still “most acceptable ruler” of India for her Decisiveness and Fearlessness: President Pranab Mukherjee

Jawaharlal Nehru, India's first prime minister, with daughter Indira Gandhi, Wikimedia

New Delhi, May 13, 2017: President Pranab Mukherjee on Saturday said Indira Gandhi was still the “most acceptable ruler” of the country and hailed the late Prime Minister for her decisiveness and fearlessness.

“To the people of India, she is the most acceptable ruler of a democratic country, even today,” Mukherjee said at the launch of the book “India’s Indira – A Centennial Tribute” during her birth centenary year.

He said that Indira Gandhi’s short period in political wilderness revealed her true strength.

“She remained undaunted in the face of attacks and criticism. She never lost courage. If the Congress party came back into power within a short period of three years, it was because of Gandhi’s hard work and determined action,” said Mukherjee at the event attended by Vice President Hamid Ansari, former Prime Minister Manmohan Singh and Congress Vice President Rahul Gandhi among others.

“When Congress was defeated in 1977, when I met her, the first thing she told me was ‘Pranab, don’t get unnerved by the defeat. This is the time to act. And she acted,” he said.

The President, who had served as a minister in her cabinet, said that she had “waged a relentless war against communal and sectarian violence, throughout her life” while successfully rising above “divisive identities of caste, community, religion and creed and established a direct connect with people”.

“It was this unhindered rapport that made her acceptable from Kashmir to Kanyakumari and Mizoram to Dwarka. She had only one identity – that of an Indian,” said the President.

He said that Indira Gandhi’s life was infused with a tremendous passion for India and its people, and hailed her contributions towards the progress and development of India.

About Indira Gandhi’s decisiveness, Mukherjee referred to several of her bold decisions including the Operation Blue Star the 1984 military operation to remove Sikh militants from the Golden Temple in Punjab.

“Sometimes history demands some action which may not prove correct later on, but perhaps is most relevant at that time,” he said.

“Fearlessness in action and boldness in decision making was the unique hallmark of her character,” said Mukherjee who was presented the first copy of the book edited by senior Congress leader Anand Sharma. “It was in Indiraji’s time that India became the third largest reservoir of skilled scientific and technical manpower, the fifth military power, the sixth member of the nuclear club, the seventh in the race for space and the tenth industrial power,” he said.Gandhi was Prime Minister from 1966 to 1977 and then from 1980 to 1984 when she was assassinated. (IANS)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.