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Microsoft’s new Cloud service ‘Dynamics 365’ available in India from November 1

Powered by advanced analytics and machine learning, "Dynamics 365" will be available to customers in more than 135 markets in over 40 languages, beginning November 1

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Microsoft Dynamics CRM and Office 365. Source: Microsoft.com

New Delhi, October 14, 2016: Microsoft on Friday announced new Cloud service “Dynamics 365” that will help enterprises and small and medium businesses (SMBs) in India transform their enterprises with intelligent applications.

Powered by advanced analytics and machine learning, “Dynamics 365” will be available to customers in more than 135 markets in over 40 languages, beginning November 1.

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The service will be available in two editions — Enterprise and Business — on a subscription per app/per user model, the company said in a statement.

With the app-based subscription, businesses will only pay for the app they need, licensed to a particular user.

Using the new plans, businesses get one holistic subscription to have all the information at their fingertips and they could save four to five times the cost of traditional CRM providers.

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This new Cloud service from Microsoft can address specific business needs like sales automation, operations or customer service and usher in a new era of business agility.

The intelligence capabilities of Dynamics 365 can help improve manufacturing and supply chain execution, make field service operations more efficient, sell more effectively and deliver exceptional customer experiences, the company said. (IANS)

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Amazon Messaging System Released In Hindi Language

Now speak to Amazon messaging assistant in Hindi

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Amazon
Hindi language added to Amazon messaging assistant for Indian users. Pixabay

Amazon India on Wednesday launched its automated messaging assistant in Hindi for its customers who can get their queries resolved in the language of their preference.

The automated assistant is a chatbot powered by Amazon’s Artificial Intelligence (AI) platform, leveraging Machine Learning (ML) and Natural Language Processing (NLP) capabilities for a seamless and friendly conversational experience for customers, the company said in a statement.

Amazon
Amazon will be bringing more languages in the future for customer service. Pixabay

“The new chat assistant in Hindi underlines our commitment to serve the next 100 million Indians to discover and shop with Amazon.

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“We also see opportunities for scaling the messaging assistant as a contact channel — to increasingly resolving issues before a customer service associate is even involved,” said Akshay Prabhu, Director, Customer Service, Amazon India.

The Hindi chat experience is available on Amazon.in Android app. (IANS)