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The European Union Warns Facebook Over Consumer’s Data Usage

Facebook said it has already updated its terms of service in May to incorporate changes recommended at that point by EU authorities.

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The European Union’s consumer protection chief said Thursday she’s growing impatient with Facebook’s efforts to improve transparency with users about their data, warning it could face sanctions for not complying.

EU Consumer Commissioner Vera Jourova turned up the pressure on the social media giant, saying she wants the company to update its terms of service and expects to see its proposed changes by mid-October so they can take effect in December.

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European Justice Commissioner Vera Jourova attends an interview with Reuters at the EU Commission headquarters in Brussels, Belgium. VOA

“I will not hide that I am becoming rather impatient because we have been in dialogue with Facebook almost two years and I really want to see, not the progress — it’s not enough for me — but I want to see the results,” Jourova said.

The EU wants Facebook to give users more information about how their data is used and how it works with third party makers of apps, games and quizzes.

“If we do not see the progress the sanctions will have to come,” she said. She didn’t specify punishment, saying they would be applied by individual countries. “I was quite clear we cannot negotiate forever, we just want to see the result.”

The EU has been pressing the U.S. tech company to look at what changes it needs to make to better protect consumers and this year Facebook has had to adapt to new EU data protection rules. The concerns took on greater urgency after the Cambridge Analytica data privacy scandal erupted, in which data on 87 million Facebook users was allegedly improperly harvested.

Jourova said she hopes Facebook will take more responsibility for its nearly 380 million European users.

“We want Facebook to be absolutely clear to its users about how their service operates and makes money,” she said.

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An advertisement in The New York Times is displayed on Sunday, March 25, 2018, in New York. Facebook’s CEO apologized for the Cambridge Analytica scandal with ads in multiple U.S. and British newspapers. VOA

Facebook said it has already updated its terms of service in May to incorporate changes recommended at that point by EU authorities.

The company said it “will continue our close cooperation to understand any further concerns and make appropriate updates.”

Jourova also said U.S.-based property rental site Airbnb has agreed to clarify its pricing system in response to complaints that it could mislead consumers.

Airbnb has promised to be fully transparent by either including extra fees in the total price for a booking quoted on its website or notifying users that they might apply, she said.

 

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U.S.-based property rental site Airbnb has agreed to clarify its pricing system in response to complaints that it could mislead consumers. Flickr

The company is complying with EU demands spurred by concerns that consumers could be confused by its complicated pricing structure, which could add unexpected costs such as cleaning charges at the end of a holiday.

Airbnb is also changing its terms of service to make it clear that travelers can sue their host if they suffer personal harm or other damages. That’s in response to complaints that its booking system can leave tourists stranded if the rental is canceled when all other arrangements have been already made.

Also Read: EU Regulators Question Online Retailer Amazon’s Data Usage

Airbnb said “guests have always been aware of all fees, including service charges and taxes, before booking listings,” and will work with authorities to make it even clearer. (VOA)

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Twitter Gets Investigated By Ireland Over Data Collection

Both Facebook and Twitter have faced lawsuits for collecting data on links shared in private messages

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Twitter on a smartphone device. VOA

 Twitter is reportedly facing an investigation by privacy regulators in Ireland over data collection in its link-shortening system, the media reported.

Privacy regulators in Ireland have launched an investigation into exactly how much data Twitter collects from t.co, its URL-shortening system, The Verge reported late on Saturday.

The investigation stems from a request made by UK professor Michael Veale under the General Data Protection Regulation (GDPR), a comprehensive European privacy law under which EU citizens have a right to request any data collected on them from a given company.

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Facebook COO Sheryl Sandberg, left, accompanied by Twitter CEO Jack Dorsey are sworn in before the Senate Intelligence Committee hearing on ‘Foreign Influence Operations and Their Use of Social Media Platforms’ on Capitol Hill. VOA

But when Veale made that request to Twitter, the company claimed it had no data from its link-shortening service. The professor was sceptical, and wrote to the relevant privacy regulator to see if Twitter was holding back some of his data.

Now, that investigation seems to be underway. The investigation, first reported by Fortune, is confirmed in a letter obtained by The Verge, sent to Veale by the office of the Irish Data Privacy Commissioner, the report said.

Initially designed as a way to save characters in the limited space of a tweet, link-shortening has also proved to be an effective tool at fighting malware and gathering rudimentary analytics.

Twitter
Twitter Chief Executive Officer Jack Dorsey testifies before a Senate Intelligence Committee hearing on foreign influence operations and their use of social media on Capitol Hill. VOA

Those analytics services can also present a significant privacy risk when used in private messages.

Also Read: Facebook Tackles Fake News, Deletes Almost 800 Accounts

Both Facebook and Twitter have faced lawsuits for collecting data on links shared in private messages, although no wrong-doing was conclusively established in either case. (IANS)