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Wednesday strike to cause an abrupt halt in banking operations

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Chennai/Agartala/Bengaluru/Kolkata: About half a million bank employees are going on strike on Wednesday as a marker of their protest against the centre’s economic and labour policies. This will result in an abrupt halt in banking and insurance operations in India as cheques will not be sent for clearance. This one day delay would cause a huge setback.

This protest will also include employees from public sector, old private sector, cooperative sector, and regional rural banks. However, employees of Indian Overseas Bank and State Bank of India are not taking part in this strike.

In addition to delays in cheque clearance, the refilling of currency notes at automatic teller machines (ATM) will also be affected.

“Across the country around 500,000 bankers – workers and officers – would be participating in the strike. Around 75,000 branches will not work tomorrow (Wednesday),” All India Bank Employees’ Association (AIEBA) general secretary C.H.Venkatachalam told IANS.

Resounding with the problems faced by the workers, he said, “There are open attempts to amend labour laws in favour of the employers and to the detriment of the workers. The neo-liberal economic policies are only aggravating the problems of the workers and common masses.”

“More and more private capital and foreign direct investments are being encouraged. Private sector companies are being given licences to begin banking business,” he said.

He believes that the Regional Rural Banks are sought to be privatised. Despite the protests from employee unions, a bill has been passed in the parliament.

About 50,000 bank employees, including about 20,000 in Bengaluru are participating in the all-India shut down on Wednesday.

Image Source: article.wn.com
Image Source: article.wn.com

Upon asked whether they were apprehensive of the authorities going all out to break the strike, BEFI’s (Bank Employees Federation of India) Biswas said: “That we will see tomorrow. But I can tell you that we are prepared for all eventualities.”

He added that the unions in the sector are demanding early conclusion of wage negotiations, finalisation of promotion policy and scrapping of outsourcing, etc.

However, associations representing the officers in LIC and the four government-owned non-life insurers are not participating in the strike.

(with inputs from IANS)

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Mobile Banking Becomes Main Personal Banking Channel in Singapore

Mobile banking is growing for a reason - it comes with numerous benefits. Customers get to enjoy easier transactions, increased flexibility in keeping track of finances among others.

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Mobile banking
Virtual banking is becoming the go-to option for many customers in Singapore. Flickr

Digitization is revolutionizing the personal banking sector, with mobile banking experiencing a 15% jump over the last 12 months, as noted by Telecomasia. In fact, mobile banking now beats branch banking by transaction volume and new customer adoption in Singapore. Mobile is entering a revolutionary and rapid phase with regions like South East Asia and Africa becoming the main driver of this trend globally. Banks, in particular, are putting a lot of effort to leverage mobile technology to remain competitive.

Despite the rising popularity of mobile banking, banks need to fully transform before Singapore can be considered a mobile-driven digital economy:

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Bank of India. Flickr

Dedication to Improving User Experience 

Up to 46% of mobile banking users have reported issues when using their mobile banking app which the finance customer service industry are invested in improving. From logging problems to long loading times and even security issues, the personal banking sector understands the value in improving user experience. Loyal customers who save money each month via mobile apps are motivated by banks who embrace the enhancement of digital services, and who place their valuable customers at the center of their transformation. This not only improves their reputation, but also deepens overall customer relationships.

Building Trust and Brand Confidence is Top Priority

Personal banking is all about offering quality services to consumers in a convenient and effective way, and mobile banking falls perfectly in this category. But to achieve meaningful gains, building trust and brand confidence has to be a top priority for banks, as 41% of bank customers who are yet to switch to mobile banking apps cite trust and security as their main concern. Additionally, customers are faced with numerous choices in the market, combined with Fintech disruptions in the industry. To build trust, banks need to focus on developing mobile banking platforms that assure customers of secure, fast and efficient banking at all levels.

mobile banking
Despite the rising popularity of it, banks need to fully transform before Singapore can be considered a mobile-driven digital economy. Flickr

Virtual Banking is the Way to Go

Virtual banking is becoming the go-to option for many customers in Singapore. With mobile wallet use on the rise, more bank customers are expected to opt for multiple mobile banking apps to suit their specific financial needs. From Apple Pay that makes shopping online convenient to NetsPay that allows you to make digital payments via top banks in Singapore, virtual banking is expected to be the next frontier of growth in the personal banking sector. This is evident as we continue to see the emergence of more mobile banking solutions and e-wallets, with financial institutions adopting innovative digital banking technologies that make life easier to end customers.

Mobile banking is growing for a reason – it comes with numerous benefits. Customers get to enjoy easier transactions, increased flexibility in keeping track of finances, convenient monitoring of all transactions, more efficient bill payments, saved time and money spent on visiting bank branches, among others. Despite the industry facing a few challenges, mobile banking is expected to remain the leading personal banking channel in Singapore.